My mortgage provider used this survey to perform a valuation so I didn’t use them directly but had some questions about the survey. Emma answered immediately (on a Saturday as well) and went abov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more
Company replied
I'm sorry I didn't get the name of the woman but she is a professional and knowledgeable in line of her work i like the way she explain every answer of my question. And thanks to her she makes me fee... See more
Company replied
A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more
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Company details
Written by the company
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Contact info
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, United Kingdom
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4.5
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service again
Had another survey done today by SDL Surveying with Paul Fieldson being the person who attended. I received a text message first thing this morning giving me the time slot and the timing of him arriving was spot on. Paul was professional, efficient and thorough on his inspection and advised my tenant on what he was there to do. Another professional service from Paul Fieldson @ SDL. (Please can you make sure this gets back to Paul)
6 January 2026
Unprompted review
Reply from SDL Surveying
Hi Mr Bentley,
We're happy to hear that you were pleased with the service you received and that you found Paul to be particularly professional and efficient in his inspection.
Thank you for taking the time to leave a review! We'll ensure to pass across the message to Paul and hope to work with you again in the future.
Kind Regards,
SDL Surveying
Surveyer
Very polite, very professional. A great well rounded service.
6 January 2026
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review Abdul! We're happy to hear that you were pleased with the overall service provided.
Kind Regards,
SDL Surveying
Valuer
Extremely knowledgeable gentleman, a pleasure to talk to.
Made the valuation very easy, would definitely ask this gentleman advice, anytime in the future.
,
6 January 2026
Unprompted review
Reply from SDL Surveying
It's fantastic to hear that you found the surveyor that attended the appointment to be knowledgeable and that he was able to help make the valuation process easier.
We appreciate you taking the time to leave a review!
Kind Regards,
SDL Surveying
Appointments delayed and inflexible.
Appointment system difficult to work with. No choice of date or time offered. Earliest appointment available was 2 weeks after requested so just had to take whatever we could get and work around them.
5 January 2026
Unprompted review
Reply from SDL Surveying
We're sorry to hear that you are disappointed with the appointment dates available, unfortunately availability is more limited around the holiday period and we apologise for any inconvenience this has caused.
If you would like to raise a complaint regarding the service you have received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number and our team will take a further look at your case.
Kind Regards,
SDL Surveying
Gave notice beforehand
Gave notice beforehand, arriving promptly. Conducted a thorough and courteous inspection of my home. Explained his approach clearly before beginning, and his friendliness was much appreciated.
4 January 2026
Unprompted review
Reply from SDL Surveying
Hi Linda,
It's great to hear that you were pleased with the service you received and found the surveyor that attended the appointment to be friendly and clear in his explanation of the process.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Survey
Surveyor arrived and introduced himself.
Exsplained what he was needing to do and places to access and take some photos.
After completing the task explained what would happend next and I should recieve confirmation of survey being forwarded to bank.
2 January 2026
Unprompted review
Reply from SDL Surveying
Hi Andy,
Thank you for leaving a review!
We're glad to hear that you were happy with the surveyor that attended the appointment and the service you received.
Kind Regards,
SDL Surveying
Effortless process from the start to…
Effortless process from the start to finish. Easy to book, the surveyor was lovely and he explained the process to us very well. I also like the fact that text updates kept us in the loop throughout the remortgaging process.
2 January 2026
Unprompted review
Reply from SDL Surveying
Hi Athanasios,
It's great to hear that you were pleased with the process from start to finish and that you found the surveyor that attended to be helpful in explaining the process.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Quick and straightforward
Quick and straightforward. Good customer service. Friendly
30 December 2025
Unprompted review
Reply from SDL Surveying
Hi Charlie,
We're happy to hear that you were pleased by the customer service you received and found the process to be straightforward.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
The friendliness and professional…
The friendliness and professional attitude of Becky, quick easy and no fuss.
30 December 2025
Unprompted review
Reply from SDL Surveying
Hi Darren,
We're glad to hear that you found Becky to be friendly and professional. Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Very professional and courteous…
Very professional and courteous service. He respected our home and carried out the service with care. Very happy with the service provided.
30 December 2025
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review Donna!
It's great to hear that you were pleased with the service provided and found the surveyor to be professional and courteous.
Kind Regards,
SDL Surveying
Great service
Text messages let me know the date and the night before I got a 2 hour time slot. The surveyor arrived within the allocated slot and was polite and efficient. The survey was sent to my lender later that same day. Very efficient
29 December 2025
Unprompted review
Reply from SDL Surveying
Thank you, Paul, for taking the time to leave a review. It's always great to hear our surveyors are polite and efficient!
Kind regards,
SDL Surveying
Prompt and efficient
Prompt, called in advance. Was polite and surveyed my house efficiently. Made me aware of his plans in advance of starting the process and was very friendly.
29 December 2025
Unprompted review
Reply from SDL Surveying
We're happy to hear you found our service efficient and the surveyor friendly, Maria. Thank you for taking the time to leave a review.
Kind regards,
SDL Surveying
Really positive experience
Really positive experience. Ric let me know when he was on the way and was very polite and professional. Thank you
24 December 2025
Unprompted review
Reply from SDL Surveying
Hi James,
Thank you for your review – we'll pass your comments on to Ric!
Kind regards,
SDL Surveying
Professional and good communication
Professional and good communication
22 December 2025
Unprompted review
Reply from SDL Surveying
Thank you for taking the time to leave a review, Ryan. It's great to hear you found our service professional.
Kind regards,
SDL Surveying
The surveyor was very professional and…
The surveyor was very professional and personable.
We were going away, but the company responded immediately, to complete the survey within two days. This was of great help and ensured our mortgage offer was not delayed.
17 December 2025
Unprompted review
Reply from SDL Surveying
Hi Christine,
Thank you for taking the time to leave a review!
We're pleased to hear you managed to book an appointment with us so quickly.
Kind regards,
SDL Surveying
Friendly
Friendly , prompt professional service, survey was carried out within given time frame.
I would highly recommend this company for efficient service with no problems or delays.
20 December 2025
Unprompted review
Reply from SDL Surveying
It's great you were so happy with our service, Debbie. Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Very professional and friendly service
Very professional service. Managed to get an appointment easily, which I received a two hour time slot for the day before as promised. Appointment was on time and person was friendly and efficient. Very respectful and also showed his ID on arrival. Very happy with the service.
19 December 2025
Unprompted review
Reply from SDL Surveying
Hi Rachel,
It's great to hear you were happy with the service from booking to appointment. Thank you for taking the time to leave a review.
Kind regards,
SDL Surveying
The lovely chap who came to do the…
The lovely chap who came to do the valuation was so lovely and really friendly! He was quick but really thorough and asked a lot of detailed questions. Great service!!
19 December 2025
Unprompted review
Reply from SDL Surveying
Thank you for taking the time to leave a review, Nickie. We're pleased you found our surveyor friendly and the service detailed!
Kind regards,
SDL Surveying
5 Star for SDL Surveying
I had a fantastic experience with SDL Surveying and couldn’t be happier with the service provided. From start to finish, the team were extremely humble, polite, and professional. Communication was absolutely excellent — I was kept informed at every step of the process, which gave me real peace of mind.
They took the time to explain everything clearly, were very responsive to any questions, and delivered the survey promptly and to a very high standard. It’s clear they genuinely care about their clients and the quality of their work.
I would highly recommend SDL Surveying to anyone looking for a reliable, professional, and customer-focused surveying service. Outstanding service all round.
18 December 2025
Unprompted review
Reply from SDL Surveying
Hi Rahul,
Thank you for taking the time to leave a review. It's always great to hear customers are happy with the service we've provided.
Kind regards,
SDL Surveying
Easy to arrange… on time and professional
The appointment was arranged very quickly. The time slot was kept to. The surveyor was very thorough and respectful in terms of accessing my property.
16 December 2025
Unprompted review
Reply from SDL Surveying
Hi Alison,
Thanks for leaving a review!
We're happy to hear that you were pleased with the promptness of the booking process and found the surveyor to be thorough and respectful.
Kind Regards,
SDL Surveying
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