I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great this is the best store to buy…
Great this is the best store to buy your items and they help u all the way one million stars

Reply from Smarterbuys Store
Excellent service from beginning to…
Excellent service from beginning to end. Staff are really polite friendly and very helpful. Would definitely recommend

Reply from Smarterbuys Store
Excellent customer service they are…
Excellent customer service they are great very understanding and friendly, quick replies . Delivery time was ok but that was just because my item wasn't in stock at that moment

Reply from Smarterbuys Store

Reply from Smarterbuys Store
thankyou smarterbuys store :)
i dealt with many members of smarterbuys store and not once was i disrespected, very helpful and polite and flexible store to use, very reccomended.

Reply from Smarterbuys Store
Happy with the services provided by…
Happy with the services provided by this company, friendly all staff. Very pleased with my purchases.

Reply from Smarterbuys Store

Reply from Smarterbuys Store
Great shop pay weekly great service I…
Great shop pay weekly great service I will all ways buy from them great

Reply from Smarterbuys Store
Good Charity
So good so far. Just been accepted for a new LG 65" TV. They didn't say when the TV would be delivered but they seem extremely friendly and helpful. Thankyou Scott from sbstores

Reply from Smarterbuys Store
Absolutely brilliant company been with…
Absolutely brilliant company been with them few years now and had some fab items from beds to big fridge freezers and so far not had any problems great customer service and very good phone manners to anyone I've spoke to over years being with them highly recommend to any of my friends and family

Reply from Smarterbuys Store
Wow just wow that is all I have got to…
Wow just wow that is all I have got to say put my order in yesterday evening got a phone call this morning to go over it just signed my credit agreement not 15 mins ago and could have my order delivered before christmas which is a bonus thanks guys for everything you have done would recommend you to anybody for you great customer service and prices

Reply from Smarterbuys Store
Really helpfull when you need them and…
Really helpfull when you need them and easy to order

Reply from Smarterbuys Store
Superb Smarterbuys
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward the whole process has gone so far, ordered my product on the 15/10 signed contract on 18/10 now just waiting for supplier too arrange delivery of my item. So excited. Thanks guys will definitely be recommending and using you again.

Reply from Smarterbuys Store
Beware of company and way deal with things …
Found this company on off chance thought would give it a go
Simple fill all details out online
After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,form address once sent over 1 hour later rang now say want wage slips sent them over did hear from them so rang them was told did not receive them maybe error there end then today was promised phone call with out come well just only got email yes email from them now say failed the credit check so made me send all them personal details over when knew from very start when go checks then so y make customer send all that information
Sadly tbere better company out there have now place order with perfect home. Which didn’t even have send all that personal information u ask for

Reply from Smarterbuys Store
Fridge freezer
Absolutely brilliant they don’t judge on credit history and very helpful definitely recommend

Reply from Smarterbuys Store
Great service fast response will always…
Great service fast response will always shop with smarterbuys

Reply from Smarterbuys Store
I have been shopping with smarterbuys…
I have been shopping with smarterbuys for around five years i got around 6 items from them i like the fact that your payments include a surplus which you can claim after it builds up if you need it. I have never been treated negatively by them ive always had a positive experience with them.

Reply from Smarterbuys Store
The process from start to finish…
The process from start to finish overall took a good few months, obviously lockdown no one can help but when I was asked for information it took them 8weeks to reply with ‘we haven’t received your documents’ which I had already sent the same day I was asked for them. Although apart from the disorganisation of that the rest of the process went fast and delivery was fine, although I do wish you got more than two days notice of this. Overall an ok experience.
I have never been more pissed off
I have never been more pissed off !
Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more parts of head board , so I have wait whloe weekend to deal with it Monday and probably wait another six bloody WEEKS ! For it arrive I want money of this bed for this bloody mayham I can’t even use the draws without wooden stand so I have sleep on a mattress sort it out when order a bed make sure all parts are actually there before delivering. People be careful when ordering a bed when you only get half the parts !

Reply from Smarterbuys Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






