Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
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Reply from Sainsbury's Travel money
Hi,
We're happy to hear that your money was ready on time. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Dave,
We're delighted to hear that your collection was quick and easy. Thank you for your positive feedback; we truly appreciate it. We hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online
Ready to collect when requested
I Just objected to having to pay for an envelope.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We appreciate your positive feedback on our online ordering and collection process. We understand your disappointment with the envelope charge.
The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Great communication,quick…
Great communication,quick delivery,staff member was very good
5 September 2026
Reply from Sainsbury's Travel money
Hi Lorraine,
We're delighted to hear that you experienced great communication and quick delivery. We're also pleased that you found our colleague very good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Felt like i had done something wrong as…
Felt like i had done something wrong as used Saturday then Monday made to look and feel like a criminal
5 September 2026
Reply from Sainsbury's Travel money
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable. Our colleagues need to carry out security and verification checks to help protect our customers, but we appreciate that these should always be handled professionally and respectfully. We'll share your comments with the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect very good…
Easy to order and collect very good exchange rate
5 September 2026
Reply from Sainsbury's Travel money
Hi Diane,
We're delighted to hear that you found our ordering and collection process easy, and that you were pleased with our exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Fast, efficient service
Easy online reservation of my Euros and quick response to tell me they were ready for collection. Staff were very helpful when picking my money up. Fast, efficient service
29 August 2026
Reply from Sainsbury's Travel money
Hi Jason,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The ordering and collection was a very…
The ordering and collection was a very simple process. Very friendly staff upon collection.
5 September 2026
Reply from Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you found the ordering and collection process simple, and that our colleagues were very friendly during your visit. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
easy cost effective euro purchases at Sainsbury’s
On line ordering easy and staff very friendly on collection at hazel grove
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process easy and that our colleagues at Hazel Grove were friendly during your collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The young Receptionist was very helpful…
The young Receptionist was very helpful and friendly.
24 August 2026
Reply from Sainsbury's Travel money
Hi Jacqueline,
We're delighted to hear that you found our colleague to be very helpful and friendly. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Chasing for feedback before you’ve…
Chasing for feedback before you’ve completed anything
5 September 2026
Reply from Sainsbury's Travel money
Hi Chris,
Thank you for your feedback. We're sorry to hear this was your experience. Customer feedback is important to us, and we understand it can be frustrating to receive a review request before your journey with us feels complete.
We hope everything goes smoothly when you collect your travel money.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Matthew,
We're truly happy to hear our team provided such excellent assistance. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Very fast and efficient very pleased 👍🏻
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service to be very fast and efficient. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
As it said on the tin
29 August 2026
Reply from Sainsbury's Travel money
Hi,
We are glad to hear we met your expectations. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Robert,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
I ordered my euros on Friday night to…
I ordered my euros on Friday night to pick up Saturday. I got confirmation of my order. then Saturday morning got a text to say I could collect them. there was no queue at the counter staff were pleasant and efficient.
4 September 2026
Reply from Sainsbury's Travel money
Hi Janet,
We're delighted to hear that your euro order was confirmed and ready for collection so promptly. It's wonderful that you found our colleagues pleasant and efficient, and that there was no queue.
Thank you,
Sainsbury's Travel money Customer team
Good foreign exchange service.
Ordered currency online and collected in store(Cameron Toll, Edinburgh) the next day. Good service.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that ordering your currency online and collecting it at our Cameron Toll store was a good experience. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Peter,
We're delighted to hear that you found our website easy to use and that your money was available sooner than you expected. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
easy peasy euros
Good exchange rate; easy to use website and prompt, polite service when I collected them
5 September 2026
Reply from Sainsbury's Travel money
Hi Lynn,
We're delighted to hear that you found our exchange rate competitive, our website easy to use, and that you received prompt, polite service when collecting your order. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The foreign exchange request was easy…
The foreign exchange request was easy to use, available quickly and from a convenient location.
1 September 2026
Reply from Sainsbury's Travel money
Hi Lynne,
We're delighted to hear that you found the foreign exchange request easy to use, quickly available, and from a convenient location. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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