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Sainsbury's Travel money Reviews 

6,228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward online ordering process, highlighting its ease of use and quick collection. The service is frequently described as excellent, with many appreciating the promptness of order readiness. Reviewers often commend the staff for being friendly, professional, and helpful during collection, sometimes assisting with specific note denominations. The exchange rates are generally considered good, especially with Nectar card benefits, making it a competitive option for travel money. However, some customers encountered occasional unhelpful staff or longer waiting times for collection. A few people also expressed disappointment about being charged 25p for an envelope to hold their currency.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as helpful, friendly, and... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and speed of the online ordering... See more

Service

Users describe positive interactions with service, highlighting the ease of ordering and quick collection... See more

Price

People report positive experiences with pricing, often finding competitive exchange rates, especially with a... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time ordering USA cash currency from Sainsbury's Travel Money on line. Good exchange rate and straight forward to order. Collected at nearby Sainsbury's store Travel Money Kiosk. All crisp ne... See more

Company replied

Rated 5 out of 5 stars

I have chosen click and collect option for my currency exchange transaction. Rates are good, clear communication through out the process and staff during collection is helpful too even provided me som... See more

Company replied

Rated 5 out of 5 stars

My euros were ready for collection very promptly indeed and I was kept informed from the moment of ordering. I had a few problems with entering my date of birth year and had to attempt this and star... See more

Company replied

Rated 5 out of 5 stars

I had a great experience using Sainsbury’s Travel Money. The exchange rate was competitive, and the whole process was quick and straightforward. The staff were friendly, professional, and made eve... See more

Company replied


Company details

  1. Currency Exchange Service

About Sainsbury's Travel money

Written by the company

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,228)

6,183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick service

Ordered online to pick up from the Charlton Riverside store....advised it would take about 4 hours, less than an hour later the euros were ready to collect, Fabulous service

31 July 2026
Rated 5 out of 5 stars

First time click and collect.

I wasn’t aware that you could purchase travel money online and click and collect until a conversation with Julie King of the Witney branch.
The process was quick and efficient and would definitely use the service again.

28 July 2026
Rated 4 out of 5 stars

Order online first, don't just turn up!

Itinally we turned up at the Beareau. The rate on the board wasn't very good at 1.10e per £1. So I checked online and the Sainsburys Travel rate was 4c higher at 1.14e per £1. So while in store I had to mess about ordering through the webpage adding my Nectar etc, them after purchase i had to wait the next day to get the money even though I was standing in the shop.... All a bit mad as they couldnt just give me the cash there and then! So do t just go the Beareau, order first on the app. The staff very helpful as usual, the process is not perfect!

4 August 2026
Rated 1 out of 5 stars

Purchased online received my email…

Purchased online received my email stating that my money was ready for collection ,went to collect to find that the booth was closed and to be told by the store manager that there was nothing they could do only put a call out over the tanoy which had no affect as no-one responded , I called customer services to be told they dont know if anyone would be returning and that they would call me back 20 mins later in the mean time a member of staff returned to the booth and gave me my money with no apology or explanation as to why the booth had not been manned

31 July 2026
Rated 5 out of 5 stars

The staff member was very helpful

The staff member was very helpful, he pointed out that it was better to order online with Nectar card for a better rate and when I did the money was ready within an hour for collection

31 July 2026
Rated 5 out of 5 stars

Ordering was quick and efficient

The online ordering was easy and quick. Notification of my order was efficient however being charged 25p for an envelope to carry my large amount of Euros was surprising and annoying

7 August 2026
Rated 5 out of 5 stars

Great service

Great service
The only problem was I couldn’t believe you wanted to charge me 25p for an envelope to put the money in this should be free surely

7 August 2026
Rated 5 out of 5 stars

Easy!

Very easy to order online, and was ready for collection well within the 4 hours. Good rate too!

7 August 2026
Rated 1 out of 5 stars

I booked online to sell back 1000 NOK

I booked online to sell back 1000 NOK. But the staff at the counter (Sainsbury Walthamstow) refused to accept 500 NOK notes. He also appeared quite rude and simply refused to serve. This was not mentioned or stated online when I made the booking that 500 notes are not accepted. So either there is an issue with online booking system or staff at Sainsbury just didn't want to entertain. In either case, my time and money was wasted and I wouldn't be using this service again or recommended it to anyone.

7 August 2026

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