Saffory Reviews 

Love the clippers and is great between the pads. I ordered additional blades and they charged my card immediately (July 21, 2025) and I am still waiting for the additional blades. No way to contact them and website has disappeared. Find another company!!

The trimmer itself works nicely. But when I ordered an additional charging cord, after getting a confirmation of purchase, there were no updates for over a month. And, when I sent an email requesting to know the state of my order, I got no reply. Now the site no longer exists, according to the shopify notice.

I ordered the trimmer, and it worked great. Then I ordered the replacement blades. That was the problem. I got a confirmation, never heard anything from them after that. They charged my credit card, but I never received the product. I have emailed them 5 times with no response. I would like my money back, since apparently, I'm not getting the blades. I wouldn't recommend ordering from this company. Wish there was another way to get a hold of them besides email.

The dog trimmer I ordered was never shipped. Even when I use the tracking number, they have listed, their website still shows that the product had never shipped.I contacted the company three times through their contact us link. And since then I have turned them into the Better Business Bureau. Now they’re not even responding to my inquiries on their website. I also never received a refund.

Ordered a dog nail trimmer 3 weeks ago, haven't recieved anything yet, order still says it's being prepared and there is absolutely no response from the company.
This is a scam and they will just steal your money, stay away! If the company is this bad, I'm sure the product would be crap as well...

very poor after sales help. They would not assist me as I purchased on Amazon. Very disappointed. recommend not to purchase.

The trimmer broke after being used just a couple of times. The customer service said, 'No after-sales service after 7 days.' It's such a cheap item that I don't want to waste my time arguing about it. But the quality is so bad that everyone should avoid it!

Learned my lesson. Just like SO MANY new online companies now, their stuff comes from an asian country. They are cheaply made, low quality and take forever to ship. Returns are up to you and cost more to ship back than the item is worth. Now, with the tariff issues, they may never arrive. Website Clue: there is no info about where the company is located.

Saffory is not a well run company and zero customer service or support. Buying on Amazon is much better… less expensive, you always know order status and if there is a problem Amazon will fix it immediately.

⚠️DO NOT BUY DIRECT FROM SAFFORY.⚠️ USE AMAZON.

Well I can't give any stars yet I'm still waiting for the trimmers. I order from you partially because I thought you were a USA company and now I see my trimmer coming in international when your addresses show WY & FL. My dogs and I await our delivery.
Day 9 since I ordered seems like forever.
Update: it arrived 2 days after my post. Umm well it's louder than I thought from the reviews. I held my yorkie in my arms and got it done. I am gonna keep it and use it again thank you. I updated my stars

Only lasted 3 months and they will not replace

Have been waiting on order for over 5 weeks. No one knows where order is.
Very poor customer service. Seeking legal as we speak. Will never order from again!

Quality products and appreciated the quick responsive service when I had questions. Would highly recommend.

In the present time is easy to trade with scams companies. And there is no place to make complaints.
Thank you for your honesty and to make the online experience a pleasant one.

This trimmer is great for paws and is a great size for small pets. IT IS QUIET!!! Added plus : it’s cordless and not bulky.

They were responsive to emails although no direct contact via phone is available . I’m only speaking customer service, as I cancelled my order

After placing my order and never receiving an email comfirmation, and being charged $56.80 on my credit card, I had to email numerous times until I finally received a reply. I finally got an order number and tracking link. When I received the order today it was only the nail grinder, no paw trimmer !!! I called the number on the website, it's not a working number, and if you google the address it looks like some little house on a dirt road. I will be contacting my credit card company as well as the Better Business bureau !

I believe this is a scam. I placed an order on November 3rd and I never received an order confirmation. I contacted them on the 9th to find out where my order was. They sent me some tracking information that says the label was created on November 5th but was never shipped. I have contacted them three times with no acceptable response other than we will get back to you. I've tried their telephone number and it indicates something about this number is not registered

Easy to use good product, my dog hates his feet being touched and this worked alot better than others tried gets into small places.