Safe Step Walk-In Tubs & Showers Reviews 

The worst run company that I have ever dealt with from corporate to out of state sales people to Minnesota Safe Step. Spent months trying to have a rain head shower put in.One out of state guy took a deposit and said he would install it and they never made contact with me for install for over 3 months. Minnesota Safe Step said they could not install these and then they said they could. The third time they said they do not do this after the tub has been installed and that was with an attitude. Save yourself some frustration as I will never do business with this unorganized company again. They are not customer service oriented.

These guys know what they are doing!
Professional. Neat as a pin!

The installers did a neat, quick, complete job of installing the tub.

Please get in touch with me. I tried calling, with no response. Not satisfied at all with this tub. Need to do something. Please call Cindy at 4235528579. Thank you

The staff from the workers to the management were wonderful the workers came on time at 8:00 a.m. very friendly very personable did what you asked made room for you to go from the kitchen to the bedrooms while they worked on the bathroom it was very comfortable having them here and Moses the installer and Oscar are very very very personable and wonderful people and I would have him do any work in my house that I could have done

Everything, except the tub was installed and is so tight to the toilet the lid no longer fits. Salesman promised a lot of things that we not done. All towel racks are gone, but I have large holes instead where they were attached. Evidently the salesman has no idea what the installers are going to do except install the tub. Of course it's Elder Abuse and fraud, in my opinion. We're afraid to use the tub not knowing what else may be wrong.

Exactly as expected. Efficient fast work and even unclogged the drain for us. I would highly recommend them. Being a Veteran also helps.

Had a safestep tub installed on August 28th. It looks like crap because the walls They built around it are uneven. The corners are sharp and the caulking is nasty. I have contacted SafeStep and they sent a guy out twice. They will not fix it unless you are on their time. Contacted BBB and they sent someone again. No call, no show. They tried to get me to agree to their terms before the date the guy was supposed to be here but requested more time. The guy didn't show so I told them no. They called and set up for a guy to be out today the 28th of August. Again no call, no show!

Installer & helper were courteous, friendly, and knowledgeable. Arrived on time and worked until job was completed. Cleaned up everything before leaving.

This company uses their strong sales approach to take advantage of elderly people over the phone. This company took my mother for $1000 for a service that she did not need and did not get. When I called to intervene, there was a sales rep by the name of Mike who was very very rude and defensive. This company does not want to return my mom’s deposit that they coerced her into giving .Please be aware they are scammers. Please, let’s all take a stand and protect our elderly loved one from this company.

Yesterday I had a repair tech arrive and repair my tub. 2 hours later and 4 repairs adjusted door handle, tightened valve replaced shower handle and hose, and motor was making noise. After 20 years of owning this fabulous tub most of this repair was age related and fully covered by lifetime warranty. The price of the service call was very fair and covers labor. I’ve had excellent service from customer service (was called back on Monday and had repair here on tues) and from this service tech (Daniel T. And also another in the past).

What is a down fall I live in a home with two disabled people and they wanted 23000 dollars to do the job and they don't accept Medicare Medicare or other information knowing and seeing we are on a tight budget. Like the perks suck as the lottery draw.

The sales lady didn't say a word about having to buy a new hot water heater. Ours is only 5 yrs old but this tub takes 80 gal. It was installed 6 wks ago and we haven't been able to use it yet because the drain won't close and it runs out of hot water after running enough to cover your feet. I have called 4 times and spoke with our sales lady 2 times but nobody will contact us. My husband hates it. It cost $22,899.00 and is the worse investment we have ever made. I was told I could fit my dogs in it to bathe them. A lie. I can hardly fit me. The door swings in leaving you no room for your legs. We just want our old tub and shower back. Don't waste your time or money.

The most expensive walk in tub around.Its about $25,000 in Oct.2023 for a jetted tub installed. No thank you

The salesman was a great listener and really cared about us getting the best for my Dad. The installer was quick and made no mess. They also installed a month earlier than expected.

Salesperson Tina was very knowledgeable and thorough. Installation was flawless. Not a scratch on the walls. Men swept the driveway clean clean clean. I didn’t even have to dust the house! The tub is wonderful. I like the micro bubbles feature the best for my skin. The water jets take away all my aches.

We had a great experience from the salesperson presenting a great product explaining everything about the product and the steps involved in having the tub installed. The installers were great, they installed the product and cleaned up afterwards. The installer explained everything about the tub, he did a great job. We love the tub, it is a great tub, and the experience was great.

Professionalism and expertise in complete explanation of all aspects of install and operation.
Salesman did follow-up after install to make sure install was done correctly and we were satisfied with installation and operation.
Installers checked all equipment before beginning installation; did walk-through explaing what they would do and provided added protection to floor on path they would use; cleaned areas in each step of needed construction; and were meticulous in making sure all installation was properly secured and sealed.
Installers also provided a complete demonstration and explanation of features and usage.
In all, from sales pitch to installation, our experience with Safestep was exemplary! ...and after usage, we couldn't be happier with our purchase.

We should have been told that the tubs was to be put on a finished floor as we held off from retailing our floor until install was completed…instead we went through the entire install only to find out after the complete install that the tub was on legs…now we have a beautiful tub sitting on a bare plywood floor that is not watertight or water proof

from sales to install everything was professional and we were very comfortable with the entire process. Very happy with the finished product.