The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tyler & Isaac were helpful, careful & efficient. Despite the rainy wx, they tried to keep the cartons dry. They were, also, friendly & informative. Thanks!
Clinton was friendly, professional and took great care of our property and the cargo in delivering the cabinets. I would not hesitate in using him again. Great employee!
Excellent communication from everyone involved.
Driver and his assistant were prompt, professional and respectful.
Thanks!
Gene
First delivery date was march 31 but they informed me a day before delivery date that they couldn't deliver on the march 31 due to over booked. They rescheduled delivery to april 14 estimated time 3pm to 7pm but it gets delayed every hour at the and of the day they didn't delivered the item.

Reply from RXO
THE WORST MOST INCOMPETENT SERVICE THEY SUCKS! DO NOT FACILITATE ANYTHING, DO NOT DELIVER, DO NOT RESPOND EMAILS NOR PHONE CALLS TO SCHEDULE DELIVERIES, THEY DO NOT WAIT 2 MIN TO DROP OFF FURNITURE

Reply from RXO
Very personable and friendly staff. Eager to deliver things where you prefer them.
Lots of updates about arrival and the delivery guys were quick and careful
Donald was very Professional and Kind to take care of all of our Cartons. He was Very Nice and Courteous.
He worked so Hard. He is talented on how he Maneuvered the Boxes. You can tell he knows what he is doing!
Please keep People like Donald at your company and he will do the Job Right!!
They were professional and made sure everything got everything unloaded quickly.
The delivery guys were on time and kept me abreast of their arrival status. They were courteous and professional and respectful of our property.
I received texts stating my item would be delivered between 2-5 on a specific date. On that date I received a text in the morning stating the same and they would alert us 30 minutes ahead of time. I contacted customer service to see if we needed to be home and they said someone over 18 needed to be there. Around 11 o'clock an alert from Amazon came in saying delivery was attempted, we were not alerted. Received another text later that day stating a delivery window of 2:22 and 3:52. My husband left work early, missing out on overtime pay. The item was dropped off in our driveway with no contact made. Why would they state we had to be there and they left it anyway?

Reply from RXO
Very courteous, professional, and on time. Also provided a 30 minute timeframe of when they would arrive. Thank you.
Arrived within texted window. Did not get a 30 minute out call. Driver and assistant were not very communicative. They were very much job oriented and were professional throughout. Not sure who loaded the truck but it was very sloppy and several containers displayed external damage
Timing on the day of delivery was delayed but it worked out perfectly and the delivery guys were fantastic. Thanks
They kept us informed on their arrival times were very courteous and efficient. They had a great personalities and very professional!!! We couldn’t be happier with the service!
The guys were great. Very hard workers. Very courteous.
The delivery drivers were friendly, communicative, and very helpful. Thank you
The delivery team was quick, efficient, and very professional.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.