Running Imp Reviews 

1,619
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality and reliability. Customers frequently highlight the staff for providing wonderfully helpful, attentive, and swift service when organizing bespoke medals, trophies, and event materials. Consumers note that the team communicates clearly throughout the project, keeps everyone fully updated, and ensures timely delivery for urgent deadlines. However, some customers also noted experiencing a bit of a back-and-forth design process or previous struggles before achieving a completely hassle-free experience. Despite these initial collaborative adjustments and short timelines, reviewers remain thoroughly impressed by the fantastic overall results and professional support.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, highlighting consistently first-class support and exceptional... See more

Order

Clients share positive opinions on order, highlighting a straightforward and smooth ordering process.... See more

Product

Customers had positive experiences with product, noting that items such as medals, trophies, and signs were... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lechlade Lions is a small charity run by volunteers and we have just had our 8th Open Water Swim. We have always used Running Imp and their service is always first class, the products are good quality... See more

Rated 5 out of 5 stars

Running Imp made designing and ordering our medals easy. Sam Smith was efficient, helpful and our medals were ready in time for our 50th Anniversary Gala. We were able to check the design before the f... See more

Company replied

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,619)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Competitive prices, great communication, good quality products from t-shirts to medals and race bib numbers for our 10k & fun run event of circa 1000 people.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Orienteering event signs

Orienteering event signs.
I'm grateful to Running Imp in making the overall process for ordering signs straightforward. I had a number of 'tweaks' needed to the standard signs that Catia Campos worked through with me to provide me with a set that will work perfectly. Thank you to her and those in the background for bringing this all together.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Whenever we have placed an order over the years it has been a very efficient service. Tanisha has been very helpful and quick to respond to emails.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Bib ordering went perfectly

Clearly there's a well-coordinated team at work behind the scenes, and Catia made everything happen seamlessly. She was prompt, efficient, helpful, and clear, and understand my request instantly. Thank you!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful Experience

I ordered some medals and Taylor was extremely helpful. I was very last minute ordering and ended up putting the wrong date I needed them by and forgetting ribbon. Once I received my order confirmation I emailed Taylor who changed my order date and made sure to add ribbons to my order. Nothing was too big of an ask for him. Definitely will be purchasing from here again when I next need some medals.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

A satisfied customer …

I phoned and Tanisha Pearce was very helpful. She explained what I needed to do and within 12 hours the order is being processed. So grateful as left it later than previous years to order the items for the club’s race.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Good quality products and service

Just ordered medals for a swimming competition. Good selection of medals and had plenty stock to meet our requirements.
Emails responded to quickly, clear communication and order processed without any issues.
Taylor was very helpful and efficient.
Many thanks 😊

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

Great as always. Have used for 25yrs and never had a problem. Thank you to Taylor for being so helpful

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Trophy Order

Placed an order for my cross country league with Taylor and he was very prompt and helpful getting back to me with the information required. Thank you very much Taylor

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Really positive experience from Running Imp from start to finish. I’d left it quite late for a big order of medals but Josh and the team were super - good communication through emails and my order of lovely medals with personalised inserts were delivered in time! Good quality medals - the gymnasts receiving them are delighted!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Race supply order

Tanisha was a great help with our recent order of race numbers - prompt with responses and very professional. Thanks again!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We ordered 16x trophies for our headline volunteer event through Running Imp recently. I dealt with Tanisha throughout and I found her to be very professional in how she dealt with our enquiry and guided us through all of the relevant stages. The trophies arrived on time and were very well received amongst our winners. I would certainly look to use Running Imp again in the future!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Regular users of Running Imp for everything we need for our annual running event. Experience is always made better when you have someone like Tanisha Pearce as your account manager. Nothing is too much trouble and communication is excellent. Thank you for another year supporting us in what we need. Gareth - Race Director ERC Run The River 10k

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from running imp

This is our first year using running imp, Tanisha Pearce was the person who helped me. Nothing was to much trouble and she matched our other quotes which was amazing. I Couldnt of ask for a better person to help me. Very quick with getting back to all my questions. Thank you tanisha. Cant wait until the event now.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Holymoorside 10k have used Running Imp for many years, from signage to trophies to safety pins. This year I ordered a range plaques for our event and Taylor processed my order very efficiently. thank you

20 March 2025
Unprompted review

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