Runforest Reviews 

627
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always love buying my Timberland sliders from here and quick delivery via UPS.

Company replied

Rated 5 out of 5 stars

I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more

Company replied

Company details

Written by the company

We power international ecommerce From Shopping to Shipping


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3.5

Average

TrustScore 3.5 out of 5

627 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(627)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent price and delivery

Excellent price and delivery was swift.
Will use again.
Difficult to find these shoes anywhere else so it was a pleasure dealing with such a professional business.

21 March 2022
Unprompted review
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Reply from Runforest

Thank you so much James for your feedback! We are happy that everything went as it should and you are happy with your experience. I wish you a sunny day! :) -Eli

Rated 5 out of 5 stars

Quality products

Quality products
Fair pricing
First time using this site I’d use it again

20 March 2022
Unprompted review
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Reply from Runforest

Hi Jane! Thank you for your feedback :) We are happy to hear we've gained a new customer in you. Have a great week!
-Jasmina

Rated 5 out of 5 stars

Excellent service

Excellent service - less than 48hrs from ordering to delivery (Sweden to England) very good price. Couldn't be any better.

19 March 2022
Unprompted review
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Reply from Runforest

Very glad to hear that Ian, Thank you for the feedback / Sara from Footway

Rated 5 out of 5 stars

3 x yes

3 x yes! Very good product, price and service. Thank you!

16 March 2022
Unprompted review
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Reply from Runforest

Thank you for this wonderful review! We are glad that you are happy🤩 /Sara B

Rated 5 out of 5 stars

Speedy and professionnal

My order has been treated really quickly and arrived carefully packed. Thank you .

2 March 2022
Unprompted review
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Reply from Runforest

Hi Alexandre :)
Thank you so much for your reply!
Wish you a great day.
Best regards, Jeanett

Rated 5 out of 5 stars

Kids snowsuits were proving difficult…

Kids snowsuits were proving difficult to obtain in the UK, but I managed to acquire the exact model and size at short notice, with incredibly quick delivery. Excellent service.

28 February 2022
Unprompted review
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Reply from Runforest

Thats great to hear! Thank you for the review🌟 /Sara B

Rated 5 out of 5 stars

Coat bought

Very impressed with the whole experience easy site to use and buy from. Goods turned up no problems and in great condition as advertised very happy would recommend and use again.

17 February 2022
Unprompted review
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Reply from Runforest

Dear John,
That's just wonderful! Thank you for the kind review 🥰
All the best,
Sara

Rated 5 out of 5 stars

Very fast parcel delivery

Very fast parcel delivery. I had to return because the item didn't fit, the return label was attached and the return was fast and hassle free. Recommend.

16 February 2022
Unprompted review
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Reply from Runforest

That's great to hear. Many thanks for the review 😍
// Sara

Rated 5 out of 5 stars

Excellent service

Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Runforest's price was the cheapest even before a 20% discount was applied on a £100+ spend. Very happy customer.

7 February 2022
Unprompted review
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Reply from Runforest

Dear Debra,
We are so glad you're satisfied with the purchase. Thank you for the 5 stars🥰
All the best,
Sara

Rated 3 out of 5 stars

Too much hassle

It was ok, but the delivery and returns process is poor. Delivery involves driving to a courier drop off point (shop) to pick up the item, and these drop off points are rare in my area, so quite some distance away.

The returns process is very poor. It is not clearly explained at all in their instructions or on their website. I drove all the way back to the store to drop off the return, only for it to be refused. I was told by the store that I needed to affix the "Invoice" to the outside of the package in a clear plastic envelope that customs officials could see through. Nowhere is this explained on their website or in the paperwork received with the package.

I had to drive all the way home again, and sort this out, and then drive all all the way back to the store again.

Never again. Too much hassle all round. No fewer than 6 journeys involved in this fiasco. It's not worth it.

4 February 2022
Unprompted review
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Reply from Runforest

Hi there! Sorry to hear about your hassle :( We do offer other types of deliver than just to a drop-off point and we are doing what we can to improve our deliveries through the boarders of EU :)
Hope to have you around again as our customer soon. Have a wonderful weekend!
-Henrika

Rated 1 out of 5 stars

Wasted time

My order was delivered to a pick up point 7 kms from my area, although there a several available pick up points closer. Took me two hours to pick up the package.

28 January 2022
Unprompted review
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Reply from Runforest

Hey Tao! :)

I´m so sorry to hear that :(. If the package goes to a wrong pick up point we can always contact Bring and ask them to change it,
I'm sorry that you did not get that opportunity. If it something more we can help you with please contact us storesupport-DK@footway.com or call us 80 32 33 33.

Have a great weekend /Paula

Rated 5 out of 5 stars

Very happy with runforest.com

Very happy with runforest.com . I ordered a pair of exostride trainers from them, ordering process very easy and collected from a local pick up point around 5 days later. Perfect! Thank you

20 January 2022
Unprompted review
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Reply from Runforest

Hi Camilla⭐,
We're thrilled to hear about your positive experience with runforest.com! It's wonderful to know that you found the ordering process smooth and that your trainers were conveniently collected from a local pick-up point within 5 days. Thank you for choosing us and for taking the time to share your satisfaction. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Enjoy your new trainers!
Farah from Runforest 👟

Rated 5 out of 5 stars

First class service.

I was a little apprehensive about using Runforest, as I'd never heard of them. However, I'm very pleased to say that my experience was fantastic. My backpack arrived when they said it would, and it was cheaper than anywhere else. I will definitely use Runforest again.

19 January 2022
Unprompted review
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Reply from Runforest

Hello Dom, Thank you for this review! 😄 I am glad to hear you are happy with your backpack and everything else🌞 Have a great day! /Sara B

Rated 5 out of 5 stars

Like trivellig hver gang med shopping…

Like trivellig hver gang med shopping til dereTrygg og god nettbutikk.Terningskast 6

18 January 2022
Unprompted review
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Reply from Runforest

Hei Monica! Så hyggelig med en sån flott tilbakemelding, tusen takk! 😊
Ønsker deg en fin dag 🌸
Hilsen Marte

Rated 5 out of 5 stars

What great service and a great price

What great service and a great price

Arrived really quickly too

15 January 2022
Unprompted review
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Reply from Runforest

Hi Neil,
That's wonderful to hear. Many thanks for the review💜
All the best,
Sara

Rated 5 out of 5 stars

Great service

Great service , coat arrived as expected in 2 days . Great price and lovely quality so delighted !!

11 January 2022
Unprompted review
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Reply from Runforest

Thank you so much for your kind words,
And we are happy t have you with us!
Fabian from Runforest

Rated 1 out of 5 stars

Really poor returns system very…

Really poor returns system very confusing, still waiting a refund

8 January 2022
Unprompted review
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Reply from Runforest

Hi Sarah,
So sorry to hear that! Please contact our customer service if you want us to check on your return. Have a great day! / Paul, Runforest

Rated 5 out of 5 stars

Amazing !!!!!

So happy I came across this website for the first time. Was looking for a specific pair of under armour leggings that were sold out EVERYWHERE including JD and under armour site. This website had it and delivered it so quickly and efficiently! 5 stars from me

24 December 2021
Unprompted review
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Reply from Runforest

Hi,
That's just great to hear. Many thanks for the review💜
Best wishes,
Sara

Rated 5 out of 5 stars

Great shop

5 stars for a great shop with great prices, fast delivery & great communication, would highly recommend.

2 December 2021
Unprompted review
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Reply from Runforest

Hi Jeff! Thank you so much for your feedback :)
/ Paul, Runforest

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