Runforest Reviews 

627
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always love buying my Timberland sliders from here and quick delivery via UPS.

Company replied

Rated 5 out of 5 stars

I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more

Company replied

Company details

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

3.5

Average

TrustScore 3.5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(627)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you great value and sevice for my…

Thank you great value and sevice for my 1st time using Runforest.

26 June 2023
Unprompted review
Runforest logo

Reply from Runforest

Hi Cornelius,

Thank you for your review and for being happy with your purchase with us. You are always welcome to come back another time.

Have a great weekend.

Rated 1 out of 5 stars

Crooked company

Crooked company , embezzling drivers wages on tires. Breakdowns

11 May 2023
Unprompted review
Runforest logo

Reply from Runforest

Hi Todd,
Very sad to hear that.
How could we help you ? please get in touch with us so we could do something to solve the problem that you have experienced.
Thank you / Farah

Rated 5 out of 5 stars

This is it guys.

Finally I found a place where I could find my favourite shoe. Ordered it, and 2 days later it arrived with DHL Express. Im definitely recommending this place and I will definitely purchase something again here!

5 May 2023
Unprompted review
Runforest logo

Reply from Runforest

Hey Ali! :)

Thank you for leaving such a great review and 5 stars🤩

Have a great weekend / Nicole

Rated 1 out of 5 stars

Not a UK company as lead to believe !

Ordered a pair of Nike trainers , I’m an 8 euro 42 , these euro 42 are for some reason a 7.5 therefore too small. Tried to arrange a return but had major problems as it’s to SWEDEN not a UK address and has to be through DHL which I had major problems with either imputing the Swedish address to the online dhl uplift as it wasn’t recognised and also in the shop where they had major problems with the address too, not to mention how much it would cost to return them ! So I’ve been left out of pocket and with shoes that don’t fit! Avoid as not a UK company and therefore returns are a nightmare to arrange!

24 April 2023
Unprompted review
Runforest logo

Reply from Runforest

Hello Ann-Marie,
I'm sorry to hear about all this.
We do ship from Sweden and the returns will go back to us also.
Your return is actually through UPS, so you need to book a return through their services or drop your parcel back to the nearest UPS shop. Don't hesitate to call us at : 0800 098 8300
or email us store@runforest.com so we could help you further. Thank you. Farah from Runforest

Rated 5 out of 5 stars

great prices for quality goods

i have only used this company the 1 time, but so far so good my items arrived in time and they also included return labels. thank you

27 April 2023
Unprompted review
Runforest logo

Reply from Runforest

Great that everything went well! We are glad you are happy, welcome back!🤩 /Sara💜

Rated 5 out of 5 stars

totally recommended

I totally recommend purchasing from here. Im actually mindblown how fast they shipped this from Sweden to The Netherlands.
+1

19 April 2023
Unprompted review
Runforest logo

Reply from Runforest

Hi! Thank you for your review. We are happy to hear that!
Laura team Footway

Rated 1 out of 5 stars

They don't answer e-mails / refund

I received a pair of faulty boots and no paperwork needed for their return. I have e-mailed the company 3 times (they also trade as Footway so I've included them). I've had no response. I'm now asking pay pal for a refund.
I wouldn't recommend this company - they don't communicate with customers and there seems to be no way to obtain a refund.

28 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Hello Fiona,

I'm sorry to read that you haven't received a reply from us, I would love to have a look at this case. Maybe we can speak to each other and solve this for you? The email that you can contact is this one:

store@runforest.com

We've answered all emails from the 30th of April and onwards so either your initial email didn't reach us, or our reply didn't reach you (or was marked as unwanted).

Hope we get to solve this soon!

Greetings from Stockholm,
Nikolas

Rated 5 out of 5 stars

Five star

Five star !
The items ordered on the weekend arrived in Switzerland on Wednesday, everything how it was on the website, we are absolutely satisfied.

12 April 2023
Unprompted review
Runforest logo

Reply from Runforest

Thank you so much for your kind words,
We are happy to have you with us!
Best regards
Fabian from Runforest

Rated 5 out of 5 stars

Fast shipping

I was looking for a sports t-shirt of a famous brand from a few collections ago, with great surprise I managed to find it on this online store. Fast shipping without any problem.

I am very satisfied, I will definitely buy from this store again.

10 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Oh, thank you for your great feedback! Glad to hear you are happy with the service and that you found an item you have been looking for ! :) - Elmira

Rated 1 out of 5 stars

Had the same issue as the other…

Had the same issue as the other customers, money was taken from my account, but no order confirmation.
Should have read the reviews first.

28 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Hello,

Please contact our customer service so we can get more information from you on whats going wrong in this case.

Thank you!
Best regards Caroline

Rated 1 out of 5 stars

I ordered a badminton racket

I ordered a badminton racket . I got no order confirmation or delivery date .The money has been taken out of my account

28 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Hey Tom! :)
So sorry to hear that, can you please contact us at storesupport-GB@footway.com so we can resend you a order confirmacion and check where your order is.

Have a great day /Paula

Rated 5 out of 5 stars

Great Service.

Cannot fault anything from ordering to delivery,was kept well updated with every aspect.

22 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Thats lovely to hear! Thank you for your review!😍 /Sara

Rated 4 out of 5 stars

Order wouldn't go though using Monzo

Order wouldn't go though using Monzo - if you're going to buy off here please use a different "main" bank. Customer service helped me with a fast response. Now I am just awaiting my item! :) Thanks for your help Varma!

14 March 2023
Unprompted review
Runforest logo

Reply from Runforest

Hello Hannah, So happy to hear that you have ordered successfully , hopefully you will get the order as soon as possible. Thank you for the feedback. Farah from Runforest

Rated 1 out of 5 stars

Read before ordering

I ordered a pair of Hoka runners 3 weeks ago now, all was good when I ordered they said delivery would be 5 working days. A week later I get an email saying that my shoes were being shipped to a random address (I went back to double check and I had the right address in), I emailed and they said that there policy is to ship to a "hub as stated", which was never stated. Since returning that email I have emailed several more times looking for a solution and they have not returned any of them. There is still no sign of the shoes.

17 February 2023
Unprompted review
Runforest logo

Reply from Runforest

Hello Gavin, I'm really sorry for everything you have experienced with your order. UPS does deliver to an Access point I'm afraid. Sorry for the confusion and misleading information. I will take this feedback further so it will be more clear for next time. Please call us at 080 0098 83 00 so we could find a solution. Thank you for your understanding / Lilly from Runforest

Rated 5 out of 5 stars

Amazing.

I usually never leave reviews on here but Runforest deserve one. I ordered on Thursday and I didn’t realise till after I ordered from a different country. It was shipped the same day and arrived the following Tuesday which I think is great service as I didn’t expect it to arrive so quickly. Thank you

14 February 2023
Unprompted review
Runforest logo

Reply from Runforest

Thank you so much for your kind words, even more so since you usually never leave reviews :)
We are happy to have you with us and wish you all the best!
Fabian from Runforest

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Highly reccomend.

27 January 2023
Unprompted review
Runforest logo

Reply from Runforest

Many thanks for your fantastic feedback, Liam. We are delighted to hear that you are satisfied with our customer service. Please feel free to contact us in the future if you need any help or have any questions or concerns. //Anthony

Rated 5 out of 5 stars

Hestra ski gloves were delivered within…

Hestra ski gloves were delivered within a week. Excellent product and excellent price. I wish all internet providers even came close. Well done.

27 January 2023
Unprompted review
Runforest logo

Reply from Runforest

Hi Peter! We're happy to hear that you're satisfied and thank you for the feedback :)

Rated 5 out of 5 stars

Great store! Highly recommend!

I bought the sneakers on December 28th. Brought January 9 to Portugal, DHL. Everything is fine. But the size didn't fit. I sent it back, the store received the parcel and the next day I got my money back.
Great store. Highly recommend.
Too bad my size is out of stock :-)

17 January 2023
Unprompted review
Runforest logo

Reply from Runforest

Thank you for your feedback! 😊 Hope you did find another pair instead. 😄 /Tobias

Rated 5 out of 5 stars

Super quick delivery from Sweden

Insanely quick delivery - parcel was here in 5 days during the festive season from Sweden!!! UK businesses should take note. Very happy with the item as well.

2 January 2023
Unprompted review
Runforest logo

Reply from Runforest

Great to read this Laura!

Greetings from Stockholm,
Nikolas

Rated 1 out of 5 stars

Still waiting on my order from 3 weeks ago

Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notify me of when it would be delivered the first time around) and sent them all the way back from the UK to Sweden. They keep telling me to just re-order them through the website but the item has not come back into stock, no idea what has happened to the original pair. Customer service are completely unhelpful

20 September 2022
Unprompted review
Runforest logo

Reply from Runforest

Hello Edward,
I'm really sorry for all this experience you went through. What I can see your order is not registered yet, so the shoes are not back in stock yet I'm afraid. Feel free to get back to our customer service for further help. Thanks Lilly from Footway

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look