Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more
Company replied
Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more
Company replied
Amazing service as always love buying my Timberland sliders from here and quick delivery via UPS.
Company replied
I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more
Company replied
We power international ecommerce From Shopping to Shipping
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you great value and sevice for my 1st time using Runforest.

Reply from Runforest
Crooked company , embezzling drivers wages on tires. Breakdowns

Reply from Runforest
Finally I found a place where I could find my favourite shoe. Ordered it, and 2 days later it arrived with DHL Express. Im definitely recommending this place and I will definitely purchase something again here!

Reply from Runforest
Ordered a pair of Nike trainers , I’m an 8 euro 42 , these euro 42 are for some reason a 7.5 therefore too small. Tried to arrange a return but had major problems as it’s to SWEDEN not a UK address and has to be through DHL which I had major problems with either imputing the Swedish address to the online dhl uplift as it wasn’t recognised and also in the shop where they had major problems with the address too, not to mention how much it would cost to return them ! So I’ve been left out of pocket and with shoes that don’t fit! Avoid as not a UK company and therefore returns are a nightmare to arrange!

Reply from Runforest
i have only used this company the 1 time, but so far so good my items arrived in time and they also included return labels. thank you

Reply from Runforest
I totally recommend purchasing from here. Im actually mindblown how fast they shipped this from Sweden to The Netherlands.
+1

Reply from Runforest
I received a pair of faulty boots and no paperwork needed for their return. I have e-mailed the company 3 times (they also trade as Footway so I've included them). I've had no response. I'm now asking pay pal for a refund.
I wouldn't recommend this company - they don't communicate with customers and there seems to be no way to obtain a refund.

Reply from Runforest
Five star !
The items ordered on the weekend arrived in Switzerland on Wednesday, everything how it was on the website, we are absolutely satisfied.

Reply from Runforest
I was looking for a sports t-shirt of a famous brand from a few collections ago, with great surprise I managed to find it on this online store. Fast shipping without any problem.
I am very satisfied, I will definitely buy from this store again.

Reply from Runforest
Had the same issue as the other customers, money was taken from my account, but no order confirmation.
Should have read the reviews first.

Reply from Runforest
I ordered a badminton racket . I got no order confirmation or delivery date .The money has been taken out of my account

Reply from Runforest
Cannot fault anything from ordering to delivery,was kept well updated with every aspect.

Reply from Runforest
Order wouldn't go though using Monzo - if you're going to buy off here please use a different "main" bank. Customer service helped me with a fast response. Now I am just awaiting my item! :) Thanks for your help Varma!

Reply from Runforest
I ordered a pair of Hoka runners 3 weeks ago now, all was good when I ordered they said delivery would be 5 working days. A week later I get an email saying that my shoes were being shipped to a random address (I went back to double check and I had the right address in), I emailed and they said that there policy is to ship to a "hub as stated", which was never stated. Since returning that email I have emailed several more times looking for a solution and they have not returned any of them. There is still no sign of the shoes.

Reply from Runforest
I usually never leave reviews on here but Runforest deserve one. I ordered on Thursday and I didn’t realise till after I ordered from a different country. It was shipped the same day and arrived the following Tuesday which I think is great service as I didn’t expect it to arrive so quickly. Thank you

Reply from Runforest

Reply from Runforest
Hestra ski gloves were delivered within a week. Excellent product and excellent price. I wish all internet providers even came close. Well done.

Reply from Runforest
I bought the sneakers on December 28th. Brought January 9 to Portugal, DHL. Everything is fine. But the size didn't fit. I sent it back, the store received the parcel and the next day I got my money back.
Great store. Highly recommend.
Too bad my size is out of stock :-)

Reply from Runforest
Insanely quick delivery - parcel was here in 5 days during the festive season from Sweden!!! UK businesses should take note. Very happy with the item as well.

Reply from Runforest
Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notify me of when it would be delivered the first time around) and sent them all the way back from the UK to Sweden. They keep telling me to just re-order them through the website but the item has not come back into stock, no idea what has happened to the original pair. Customer service are completely unhelpful

Reply from Runforest
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.