Runforest Reviews 

627
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always love buying my Timberland sliders from here and quick delivery via UPS.

Company replied

Rated 5 out of 5 stars

I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more

Company replied

Company details

Written by the company

We power international ecommerce From Shopping to Shipping


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3.5

Average

TrustScore 3.5 out of 5

627 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(627)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flawless.

Absolutely flawless experience dealing with Runforest. From ordering my Asics Noosa Tri 14, through communication, till delivering them to the final destination. Delivery exactly on the day, as promised. I'm really impressed how smooth the whole process was. Thank you and keep up a high standards! :-)

21 September 2022
Unprompted review
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Reply from Runforest

What a lovely review 🥰 Thank you so much for sharing this with us and others, its priceless.

We are happy to have You as our customer!

Rated 1 out of 5 stars

Yet to receive item

Yet to receive item. UPS delivered to my local store and by the time I got there the parcel either couldn’t be found or had been removed back to depot. Very confusing!

3 October 2022
Unprompted review
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Reply from Runforest

Hello Dan, Very sorry to hear that . We should be able to help you , just contact our customer service and we will check fur further details. Thank you / Sarah from Footway

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Delivery took 3x longer than expected and they did not process my returns. When I log into my account, it says there is no order history even though I have email and tracking confirmation that they received my returns. Scam website - avoid.

29 September 2022
Unprompted review
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Reply from Runforest

Hello there,
So sorry to hear about your experience. You need to contact us as soon as possible so we could help you with the return/refund. Thanks. Lilly from Footway

Rated 5 out of 5 stars

Sorell winter boots

Ordered a pair Sorell winter boots, not realising that they where
in a Sweden.
Well the price was amazing with an extra 20% off the already discounted price.
And they arrived within 36 hrs, I'm what a fantastic service.
So glad I waited for a deal.
Highly recommended from a first time buyer.

27 September 2022
Unprompted review
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Reply from Runforest

Thats lovely to hear! Thank you for this review! Welcome back😍 /Sara

Rated 5 out of 5 stars

The return process is super easy

The return process is super easy! No faff needed. I would buy from here again just for the convenience.

27 September 2022
Unprompted review
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Reply from Runforest

Hi Surma, this is excellent feedback, very happy that everything went well 🤩. Thank you . Lilly from Footway

Rated 1 out of 5 stars

I am still awaiting the delivery of two…

I am still awaiting the delivery of two items I ordered according to DHL they are in Holland- supposed to be 3-5 day delivery, no notification of delay

Poor poor experience

9 September 2022
Unprompted review
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Reply from Runforest

I em sorry for the inconvenience! :( Please contact our costumer support and we will help you in the best way we can! :) /Sara

Rated 5 out of 5 stars

Only shop that had the shoes I wanted on the whole internet. Fast delivery and a great price!

I was sceptical at first, because I have never heard of this online shop and the Reeboks I wanted to order were NOWHERE to be found online, not even on the official website. I ordered them from Runforest, applied the 20% voucher (thanks) and chose the 1-3 days DHL Express delivery. My shoes arrived the next day. Very, very happy with the seller, keep it up!

8 September 2022
Unprompted review
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Reply from Runforest

So happy to hear you tried out one of our boutiques and you liked the shop and service. Thank you for your feedback and I hope you will have a great day! :) - Eli

Rated 5 out of 5 stars

Light speed shipping

Osprey backpack I ordered is great, shipping was so quick, next day delivery to the UK from Sweden! Impressed.

6 September 2022
Unprompted review
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Reply from Runforest

Thank you so much for your opinion, we are so happy that you are satisfied with our services! / Marlena, Footway

Rated 5 out of 5 stars

Osprey 50L Backpack Order

Item arrived rapidly and was easily the best price I could find on the internet. Item was genuine, well packed and brand new as advertised. No complaints at all.

25 August 2022
Unprompted review
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Reply from Runforest

I am glad to hear that! Thank you for the 5 stars!🤩 /Sara

Rated 5 out of 5 stars

Very happy with my new Gregory Paragon…

Very happy with my new Gregory Paragon 48 litre rucksack. Superb rucksack very comfortable and stable Great fit. Will be using it for hiking and trekking in the near future. Also customer service and delivery was very quick indeed Excellent overall

12 July 2022
Unprompted review
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Reply from Runforest

Hi
I'm glad to hear that you are so happy with your rucksack. Thank you for your nice review. Have a great summer!/Miriam

Rated 5 out of 5 stars

High quality product bought for dog…

High quality product bought for dog walks. Good hood provides excellent cover in heavy showers. Deep pockets which are zipped to carry all essentials.

8 June 2022
Unprompted review
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Reply from Runforest

Thank you for your feedback! So nice to hear that you liked the product and the service. I hope you don't have so much heavy rain but sunny days :) -Eli

Rated 3 out of 5 stars

Very comfortable

Very comfortable but the white laces look ridiculous so I had to replace them with Navy ones the white tongue also looks silly so I have stained them Navy. Delivery was very prompt, overall nice shoes but hopelessly over priced for what they are, I wouldn't but again.

4 May 2022
Unprompted review
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Reply from Runforest

Hello Phil, that was unfortunate! :( If there is anything we can help you with, please contact us😊 Have a nice day!💜 /Sara

Rated 5 out of 5 stars

A great company

A great company. The running shoes arrived promptly but I returned as needed another half size larger. Returns very straightforward and received notification quickly when money returned to my account and received the new order quickly. Very pleased with the service and also the running shoes are a very good price and I could afford two instead of one pair! Thank you.

26 April 2022
Unprompted review
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Reply from Runforest

Great to hear that you received all the help you needed and things went as great as they should. Hope you will enjoy your running shoes and have a great day! :) -Eli

Rated 5 out of 5 stars

Ordered trainers at 4oc on Sunday they…

Ordered trainers at 4oc on Sunday they arrive at 9.30 Tuesday morning what a great service so efficient

30 March 2022
Unprompted review
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Reply from Runforest

Hi! Thank you for your feedback :) have a great week!
-Jasmina

Rated 2 out of 5 stars

Timberland shoes bad quality

I bought a pair of Timberland Sprint Trekker Mid Jet Black and after 2 months of wearing the soles started to come off. These are my first Timberlands to come off after such a short period of wear. I don't think they're original. I forgot to mention that from the beginning my right side had a defect in my tongue and my leg hurt when I wore it. After 10 to 12 times of wearing them, they started to not hurt me anymore. Timberland does flawless quality shoes with no defecte.

29 March 2022
Unprompted review
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Reply from Runforest

Hello there,
Sorry to hear your shoes broke :( Please contact our customer support to receive help with this matter.
-Jasmina

Rated 5 out of 5 stars

Fast delivery with good packing

Fast delivery with good packing. Glad that I bought a very good tennis racket here.

24 March 2022
Unprompted review
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Reply from Runforest

Hi Josephine!😃 We are very glad to hear that you are satisfied with the product and service. Best regards Hanna at Footway

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