Rugvista Reviews 

71
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Although offer and service is really good it was frustrating making order for town of Opatija in Croatia. Your order system does not recognize Postal code and you need to feel up the code for nearby R... See more

Company replied

Rated 5 out of 5 stars

Fast delivery to the flat entrance, really good quality (super soft) and price. The only minor issue was that FedEx didn't send an SMS or email with the exact delivery day and time. I wasn't h... See more

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Rated 5 out of 5 stars

The products (two wool rugs) arrived quickly, neatly packaged, the products are of good quality, the color matches the picture, the rugs brightened up the space.

Company replied

Rated 5 out of 5 stars

Item as described, communication great!! We had a knot with a slightly different color, and they arranged everything as soon as it was possible. I would recommend them always 👍

Company replied

Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Pomažemo ljudima stvoriti dom koji vole. Rugvista je osnovana 2005. godine s jasnom misijom i ciljem: pomažemo ljudima stvoriti dom koji vole, olakšavajući i čineći ugodnim kupnju savršenog tepiha za naše kupce. Od samog početka fokusirali smo se na ponudu visokokvalitetnih tepiha po poštenim cijenama, istovremeno pružajući besprijekorno, ugodno i sigurno iskustvo kupnje za sve naše kupce. Danas smo ponosni što smo jedan od vodećih online trgovaca tepisima u Europi, poslujući s kupcima u više zemalja. Naša kolekcija uključuje više od 30 000 tepiha, od tradicionalno ručno tkanih orijentalnih tepiha do modernih mašinski tkanih dizajna; svaki je tepih pažljivo odabran kako bi se osigurala kvaliteta, trajnost i bezvremenski dizajn, tako da naši kupci mogu kupovati s povjerenjem pri svakoj kupnji. Vjerujemo da kupnja tepiha treba biti jednako ugodna kao i život s njim: zato nudimo jasne informacije o proizvodu, detaljne slike i intuitivnu, lako preglednu internetsku trgovinu. Pouzdana dostava diljem Europe, fleksibilne opcije povrata i prijateljska, brza korisnička podrška čine iskustvo kupnje jednostavnim, sigurnim i bez stresa za svakog kupca. Naše sjedište nalazi se u Malmöu u Švedskoj, a poslujemo diljem Europe; pritom kombiniramo skandinavske dizajnerske vrijednosti s međunarodnom izradom i modernim e-commerce rješenjima. Naš tim svakodnevno radi na unapređenju naših usluga, proširenju ponude i inspiriranju kupaca u njihovim odlukama o uređenju interijera. Posvećeni smo izgradnji dugoročnih odnosa s našim kupcima pružajući visokokvalitetne proizvode, izvrsnu uslugu i transparentno, pouzdano i dosljedno ugodno iskustvo kupnje. U Rugvisti pomažemo našim kupcima stvarati prostore koji su osobni, ugodni i lijepi – po jedan tepih odjednom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.6

All reviews

(71)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

The carpet I purchased is exactly as shown, and the entire process from purchase to delivery went smoothly without any issues.

10 January 2026
Rated 5 out of 5 stars

Lovely carpet

Quick response, good quality of the product. Ordered a carpet for our daughter’s room and it’s soft, well made and looks beautiful.

8 January 2026
Rated 2 out of 5 stars

The picture isnt the same what ai…

The picture isnt the same what ai resived.

27 November 2025
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Reply from Rugvista

Dear Bozidar,

Thank you very much for taking the time to leave your Trustpilot review and your feedback. We are sorry to hear that your shopping experience with us didn't go the way you expected. It is important to us that your expectations match the rug you receive.

We do our best to ensure that the images online match the actual product as closely as possible and we understand it can be challenging to choose a rug based only on pictures. That’s why we offer a 30-day free return policy. If the rug does not fit the room for any reason, you are welcome get in touch with us and we will help you make the return.

Please do not hesitate to contact our customer service team who can assist you with a free return. We take our customers feedback very seriously and we will take your message along to improve our service.

Thank you again for your feedback and if there’s anything else we can do for you, we’d love to hear about it.

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