RugVista Reviews 

545
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

545 reviews

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Asks customers to review

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4.5

All reviews

(545)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
RugVista logo

Reply from RugVista

Dear Customer,

Thank you very much for your feedback! We are happy to hear that you had a great shopping experience with us.

We hope you enjoy your new rug and look forward to welcoming you back to Rugvista in the future.

Kind regards,
Rugvista Customer Service

Rated 3 out of 5 stars

The carpet is ok

The carpet is ok, bur there is a dark line in the minden of the ivory colos of it. I do nőt know if I can disappear from it

6 July 2026
RugVista logo

Reply from RugVista

Dear customer,

We are sorry to hear that you have noticed a dark line in the ivory area of your rug.

We understand your concern and would like to help you resolve this matter. We kindly invite you to contact our customer service team and send us a few photos showing the issue clearly. Our team will be happy to review the situation and assist you with the best possible solution.

Thank you for bringing this to our attention. We look forward to helping you.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Good vibe

Good vibe! Thanks!

14 July 2026
RugVista logo

Reply from RugVista

Hi,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 2 out of 5 stars

NO CONFIRMATION OF BANK TRANSFER, NO INFORMATION ABOUT DELIVERY

After placig the order, I received email confirmation right away. This, however, has NOT been the case with the bank transfer, even though the fee was deducted from my account two days ago. (Still no confirmation from RugVista in my email box.) In addition, an extra fee of more than 10% of the purchase price (!!!) was also deducted from my account as "bank charges and commissions", which wasn't in any way indicated on the website, and which is an outrageously high sum. I feel tricked and very disappointed. Also, I'd expect RugVista to DULY confirm receipt of bank transfers and send information about the delivery (neither of which has happened for the past two days).

1 July 2026
RugVista logo

Reply from RugVista

Dear Customer,

Thank you for taking the time to share your experience. We are sorry to hear that your first impression has not met your expectations.

We understand your concern regarding the bank transfer. Please note that bank transfers can take a few business days to be received and processed before an order confirmation is sent. We apologize if this caused any uncertainty.

Regarding the additional charges, Rugvista does not apply any fees for bank transfers. Any bank charges or commissions are determined by the banks involved in processing the payment and are unfortunately outside of our control.

If you have not yet received an update regarding your order, please don't hesitate to contact our Customer Service team with your order details. We will be happy to check the payment status and provide you with the latest information on your delivery.

We appreciate your feedback and hope to have the opportunity to provide you with a better experience moving forward.

Rated 5 out of 5 stars

Excellent service

I ordered 2 rugs, I hopes to have 1 of them being suitable. Both were nice and with great quality. Unfortunately none of them were working in the dining room, so I sent them back. The return was flawless, the price was received in a few days. High quality of service. I will buy rugs from them in the future and highly recommend.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Bed quality

Bed quality
Difficult to return

26 April 2026
RugVista logo

Reply from RugVista

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience, and we understand your frustration.

We offer a 30-day return period from the date of delivery, allowing customers plenty of time to decide whether a rug is right for their home. Our Customer Care team is also always available to assist with the return process if any questions arise.

Unfortunately, in this case, the return request was made after the return period had expired, which meant we were unable to register the return. As we strive to treat all customers fairly and consistently, we are unable to make exceptions once the return period has passed.

We understand that this is not the outcome you were hoping for, and we are sorry for any disappointment this may have caused.

Rated 5 out of 5 stars

Rugvista is amazing!

Rugvista’s selection is amazing — there are so many styles and price ranges to choose from. The photos and videos are fantastic and really help when making a decision — just check out Rugvista’s Instagram! Delivery was incredibly fast, and both rugs I ordered are absolutely stunning. The colors are beautiful, and the quality is excellent. Thank you!

8 May 2026

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