Greenbet Reviews 

1,900
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and professional when assisting with complex matters. Many people shared that the service provided was excellent, feeling relaxed or highly supported throughout their interactions. Some people felt that response times were an issue, with consumers reporting waiting periods of up to 43 minutes or lengthy hold times. Additionally, there were comments suggesting issues with the registration process itself, such as delays in document posting and the complexity of website features, and some felt a lack of consideration regarding personal requirements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

Users describe positive interactions with service, highlighting first-class care and quick puppy... See more

Response time

Customers had ambiguous experiences with response time, reporting both fast interactions and severe delays.... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more

Company replied

Rated 5 out of 5 stars

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club c... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

Greenbet is an online gaming platform shaped around growth, fresh discovery, and a balanced digital environment. Layered green tones separate featured releases, favourites, promotions, and account controls without overwhelming the screen. The identity feels active yet composed, giving players a clear path between entertainment, information, and settings. The catalogue combines high-RTP video slots, high-volatility titles, crash games, and progressive jackpots. RTP represents theoretical returns across extended gameplay rather than a guaranteed result. Volatility describes how outcomes may differ in frequency and size. Crash games require collecting a rising multiplier before the endpoint, while progressive jackpots expand and trigger according to each title's published mechanics. Eligible newcomers may review a Greenbet welcome package containing a deposit bonus and free spins. Wagering requirements, rollover calculations, game contribution percentages, maximum stake limits, and expiry periods establish practical boundaries. Reading the terms first identifies qualifying titles and clarifies when associated winnings may become available for withdrawal. Greenbet brings deposits, withdrawal requests, and transaction history together inside an organised payment section. Processing duration can vary by payment method, verification status, and unresolved promotional obligations. Status indicators reveal whether a transfer is pending, under review, completed, or waiting for additional documents. The responsive Greenbet interface carries its fresh structure across computers, smartphones, and tablets. Search filters, RTP figures, jackpot explanations, bonus conditions, and payment controls remain accessible on compact screens. Players can compare mechanics or monitor transactions from supported devices. Enter Greenbet, explore the available branches, and choose the direction of your next session.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,900)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The advisor Natalie

The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.

28 July 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

I was enquiring about my litter…

I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.

28 July 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your positive feedback

Rated 5 out of 5 stars

Contacting from overseas I wrongly…

Contacting from overseas I wrongly anticipated a stressful time The kennel club were so helpful and so quick to respond it is very much appreciated
Well done

25 July 2025
Unprompted review
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Reply from Greenbet

Thank you for taking the time to leave us a review, we really appreciate it

Rated 1 out of 5 stars

Not happy

Im not the kind of person to complain but me and my family took our dog, Oakley, to kennel club thinking it would be a nice place for our dog to go to whilst we went to Dorset for 2 days. It looked cosy and comfy indoors, but little did we know, there was another part to this place. We had bones for our dog as he is a labrador and needs something to chew. But this is where it gets frustrating. So, we collected our dog after being on holiday and we came back to him looking terribly tired and a sore throat from barking. It was obvious that he didn't enjoy this experience and had been lied to because he hadnt been given his bones that he BIT THROUGH HIS HARNESS!!!! Not happy and won't be leaving our dog here with people who dont know how to really look after dogs that need more attention than they thought

10 August 2024
Unprompted review
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Reply from Greenbet

We are very sorry for your experience but we believe you may have confused us with another organisation.

The Kennel Club are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners.

We now represent the interests of all responsible dog owners to ensure that dogs are welcome throughout society. In 1988, we published the Canine Code and in 1992 The Kennel Club Good Citizen Dog Scheme was set up to promote responsible dog ownership, to enhance our relationship with our pets and to make the community aware of the benefits associated with owning a dog.

The Kennel Club offices are located in London and Aylesbury but we do not run boarding for dogs whist owners are on holidays without their pet.

Once again we are sorry for your experience but hope you understand that we are not the company you boarded Oakley with.

Rated 5 out of 5 stars

Marie was fantastic patient and…

Marie was fantastic patient and helpful. Great experience speaking to someone over the phone today for the first time. she made me feel at ease she was very knowledgeable. 5star *****

22 July 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your review. We appreciate it.

Rated 5 out of 5 stars

Great customer service

Great customer service. Liv happy to help guide me through the process to ensure that I have what I need quickly. Thank you so much for your support.

22 July 2025
Unprompted review
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Reply from Greenbet

Thank you for taking the time to leave us your review. We appreciate it.

Rated 5 out of 5 stars

Merging accounts

Rang up and advisor listened to the problem about email address and happily helped and got it sorted aswell contacting another department for me thank you again for your help

16 July 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We appreciate it.

Rated 5 out of 5 stars

loren…an asset.

Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.

15 July 2025
Unprompted review
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Reply from Greenbet

Thank you for taking the time to leave us your feedback.

Rated 5 out of 5 stars

Query sorted

Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice

14 July 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We really value it.

Rated 5 out of 5 stars

I found Gloria very helpful and…

I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄

8 July 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Gary was very polite

Gary was very polite, professional, helpful and generally pleasant to interact with

23 June 2025
Unprompted review
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Reply from Greenbet

Thank you for your review

Rated 5 out of 5 stars

Took time and patience with my queries…

Took time and patience with my queries and successfully solved my problems, Over the moon to know my puppies KC registration is in order and helped to make it successful Gloria you are one very special person the KC have x

17 June 2025
Unprompted review
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Reply from Greenbet

We appreciate your review. Thank you.

Rated 1 out of 5 stars

Very difficult contact

Very difficult contact. Long waiting time for the phone to be picked up. There is no possibility to send an email. Where can I find an email address? Not everyone has time to sit by the phone for hours. It is much easier to write an email, but there are no email addresses on the Kennel Club website. Lack of respect for customers.

17 June 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your feedback.

We are sorry that you had a long wait for your call to be answered by our call centre which can be very busy at times.

You can contact us using our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/

We have been unable to find an account for you so have been unable to reach out and try to help you resolve your issue.

If you would like to make a complaint please check our complaints policy for where best to direct your complaint https://www.thekennelclub.org.uk/policies/customer-complaints-policy/

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