Royalcraft Reviews 

Efficient and timely delivery.

Excellent product, delivered promptly

Although we had some issues the staff were excellent at assisting in solving the problem. I found emails, as they always are, can be misconstrued but I phoned each time and can't fault the service I received.

Product was lovely just not to my taste but an absolutely awful company to deal with if you need to return. To arrange a collection took 3 phone calls multiple emails and texts. Payment for collection also challenging felt like I was the customer service team. It took 20 DAYS FOR A REFUND from collection. For context that’s 17 wokring days. I would never order from them again.

I requested some spare parts for my furniture. The service was exemplary! Fast, efficient and courteous. I would recommend this retailer

Excellent quality product and logistics communication.

Great communication. Quality product delivered on time

Cannot believe that you spend thousands of pounds on a patio set, and Royalcraft have stopped selling covers for them, told by customer services to try to get one online.
Purchased one before from Royalcraft, and it fits like a glove, impossible to find the same fit online

Well constructed quality product, quick delivery.

Rattan affect patio set looks great on arrival however the plastic has sagged in the centre due to the sunny weather. Hopefully it will return when cools down. Other than that very happy . Service was excellent missing a cushion and they sent a replacement in couple of days. Thanks Georgina.

I've had Royal Craft wicker garden furniture for many years and it's brilliant quality.
Ordering was effortless online and delivery was very quick. The delivery men were very friendly and arrived when expected.
Overall another great experience from Royalcraft.

Easy to assemble . Good quality and value for money

We recently purchased a wentworth table and six chairs upon delivery the table was damaged,the back up service from the company and Georgina libra was exemplary,the speed in which the table was replaced was amazing other company’s should take a leaf out of there book to royal craft the customer is king ,I would highly recommend them

Terrible service
Half my order did not arrive even though I’ve paid in full, have phoned constantly but on one seems to want to help, just getting palmed off with we will look into it and then I don’t hear anything back. Very frustrating and feel like I’ve waisted my money and been ripped off!!!

This is a review of a Royalcraft Padstowe 2 seater bistro set.
I recently bought this set mostly for the table as existing blue metal chairs were still in good condition.
When you fold the bistro chairs it is really hard to avoid trapping your fingers. There was a warning in the box but the design is awful. Also carrying them folded is hard as the metal slats are so angular.
The table is fine but the chairs are going straight into metal recycling rubbish.

Excellent delivery service with regular communication and updates. The product was a good price, well-packaged and of good quality.

Good price, quick delivery & great communication
Won't be opening the boxes/constructing for another couple of months but hoping will be easy to construct & good quality 🙏

One of the chairs was delivered broken. I tried reaching the company through their website, but got no return.

The final product was good in the end but you need quite a few tools and materials to make this, read the manual in ADVANCE to know what you need! Also, it did not take my DIY friend and I 4-6 hours to build this...more like 10-12 hours. We built this in January so we lost light and had to leave it half way which is not recommended but luckily no windy night so it stayed put for us to continue the next day. Be prepared to deal with many, MANY self tapping screws and bolts that don't seem to ever reduce in numbers.