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Royalcraft Reviews 

1,147
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent value of the products, finding them comfortable, well-made, and stylish. The delivery service is frequently commended for its swiftness, promptness, and clear communication, often featuring helpful teams and an easy online ordering process. However, some customers reported issues with products, including missing or incorrect parts, items arriving damaged, or not meeting expectations regarding appearance or durability. Additionally, some reviewers experienced problems with deliveries, such as undelivered orders or receiving the wrong items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, value for money,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent from ordering to... See more

Order

People report positive experiences with order, highlighting the simplicity and ease of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more

Company replied

Rated 5 out of 5 stars

We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more

Company replied

Rated 5 out of 5 stars

The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop

Written by the company

Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,147)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service (and beautiful products)

Excellent service, delivery arrived quickly and on time. Unfortunately we had two damaged chairs so contacted customer services with photos and videos who immediately said they would send out two replacements. No quibbling, no arguing, excellent service. Replacements and arrived and all is good 👍👍

11 December 2024
Rated 1 out of 5 stars

Only lasts 2 years

Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.

21 September 2024
Unprompted review

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