Royalcraft Reviews 

Ordered on-line, quick and easy, delivery updates spot on and a very quickly delivery service

I ordered a Royalcraft Sorrento 4 Seater Dining Set from the supplier Garden Street in April 2025. On assembly, I discovered that no screw holes had been drilled for the legs, so they could not be attached.

I was able to get a replacement sent because of this obvious fault. However, after three months outside, the table is severely discoloured, not only at the aluminium edge, but within the glass surface itself, leaving a mottled effect that cannot be cleaned. I am now in negotiation for a partial refund via the supplier, but the so-called quality of this piece left a great deal to be desired.

It said 5-7 days for delivery but it was actually going to be in 2 days which was no good for us due to being on holiday. Rang the contact centre who arranged delivery for 21/7/25 as it was when we were home.

Love my outdoor table & chairs, great price, great quality and speedy delivery. 5 star service

Ordered a parasol on a Saturday, it arrived on the Tuesday - very good - (though no notifications regarding delivery).
The parasol was faulty, so I rang on the Wednesday and was asked to put details in an e-mail. I received a reply within an hour, confirming that a replacement would be sent. I'd asked it would be possible to deliver it by Friday, but that couldn't be guaranteed.
It arrived on the Thursday.
So a shame that the original was faulty, but an excellent response to rectify the issue.

FABULOUS COMPANY!
Excellent product's, service and quality!
Highly recommend

Easy online ordering, quick delivery and excellent customer service

Third time returning customer...
Purchased a Wentworth lounge/ dining set last year with firepit table after being shown round the showroom by Aqeel. Few weeks later I returned to purchase a parasol and base. Last week, I returned to purchase their Lugano Polycarbonate Gazebo. There's a reason I return here - the quality of their furniture is top notch, delivery is very fast given I live 10 mins away.

A huge shout out to Aqeel - he is an asset to this company! His customer service skills, knowledge on all sets of furniture in terms of sizing, instructions on how to put furniture together and maintenance is spot on. I'm sure the other colleagues are lovely but there's noone else I'd rather speak with other than Aqeel. Very approachable, professional and as I say, very knowledgeable on furniture sets which saves time and helps with quick decisions!

I've already recommended this place to family and friends, who have made purchases, and will continue to do so.

Top marks to the delivery company.
Items despatched next day, excellent communication regarding delivery time, and very polite helpful delivery team. Having had a Royalcraft patio set for some years we were really happy to find this option to purchase just two more chairs without having to get yet another table we didn’t need! Style is slightly different, and the rattan lacks a little quality than our set from 5yrs ago, but still robust, and cushions look smart. They’re definitely waterproof! Happy, and have recommended.

We ordered the Mayfair/Aspen firepit table, which is great.
When it arrived we noticed one corner had been damaged (as can happen in transit) and contacted Royalcraft customer services by phone. They advised to email pictures of the damage, which I did and received and automatic acknowledgement. The following day we received a response immediately offering us a replacement top, which we agreed to.
Richard (?) phoned us and arranged for a team to dismantle, and replace the top within 2 days at our home.
The team arrived when promised, were friendly and did an excellent job.
All in all, I am totally satisfied with both the quality and look of the table itself and the superb customer service and support team from Royalcraft...
I couldn't commend them more highly- one extremely satisfied customer!

I got to speak to someone on the phone regarding a discount, which they granted.
Delivered in the timeframe given.
Courteous delivery men who carried to the area we needed it.

Great experience ,wooden garden furniture is really posh and solid, it has highest quality, above expectations. Cushions have very good quality. Packaging inside were really good tightened together, each peace of furniture has its own box. Front of sofa or chairs has beautiful label with company logo, which makes it look posh and elegant. Love it!

Had a new pergola fitted on Tuesday.. the guys were polite & professional. Unfortunately it didnt work so they came back the following day very very apologetic & fixed it
Would definitely recommend this company the quality & service BRILLIANT

Great price, cheaper than M&S for same garden furniture. Fantastic communication, speedy delivery. Very polite and helpful delivery service. Product well packaged and in excellent condition.

Beautiful garden furniture. Great quality garden furniture. Easy to assemble. The little plastic screw covers are the only thing I don’t like. They don’t stay on and the colours is not a good match. Overall I am pleased and I would recommend.

Very comfortable chairs, well constructed- a really super bistro set, ideal for two.

Replaces our aged parasol today with one direct from RoyalCraft. Brilliant service from Aqeel in first showing us around the showroom and then in organising a discount on the chosen item. Georgina was also great in sorting invoice and payment. Arrive at 9 and was back home with the parasol put together and in use by 10.30. Highly recommend!

I would like to thank Aqeel for all his help and support while purchasing my garden furniture.
He was professional and polite during the process. Aqeel was very informative of all the products they sell at Royalcraft.
I decided to purchase the Roma range. It looks beautiful on my patio. He was able to get the furniture to me on the date I requested. Wonderful service from start to finish. Aqeel is an asset to Royalcraft. I would buy from Royalcraft again.

Rani

Really lovely company to work with the Sales process was friendly and easy. There was a delivery issue. Totally the fault of the delivery company and not Royal Crafts fault, yet within 20 minutes of the issue. Royal craft sent out three members of staff in a van to come to my house, move and build the furniture that the delivery company could not deliver successfully. As well as this Royal craft couldn’t have been more apologetic, kind and helpful. The furniture itself is beautiful and well put together. really happy with the product and service will definitely order again and recommend. Tony in sales, Georgia in customer service and jack simon and val who came to my house. All of you were lovely and helpful thank you.