This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... See more
Company replied
I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... See more
Company replied
Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience was good overall.
Experience was good overall.
From buying to delivery, the only downside was having to put the 16 chair legs on.
17 October 2025
Reply from Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind Regards,
Royalcraft Client Relations team.
Quality product and Fab service
Quality product and Fab service, couple of things missing in the original delivery and after a quick call the items were sent within 48hrs.
22 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Fast and friendly service
Fast and friendly service. We order the out side furniture on the Wednesday. Itcwas delivered on the Saturday.
28 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The companies customer care team are…
The companies customer care team are brilliant. The issues i had with my items were resolved so quickly and the warehouse manager and staff also deserve a big pat on the back. I cannot fault the company.
26 August 2025
Reply from Royalcraft
Dear Chris, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
very well made chairs
29 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The quality of the item is very good…
The quality of the item is very good and price quite reasonable,will be looking on their site for other items shortly.
27 August 2025
Reply from Royalcraft
Dear Clive, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Fantastic service .
21 August 2025
Reply from Royalcraft
Dear Angie, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
The delivery was great and they placed…
The delivery was great and they placed the furniture in the garden. Overall a great choice, looks fab. Only issue is a fracture of the wood on one of the table legs. We await an email response from Royalcraft regarding this.
26 August 2025
Reply from Royalcraft
Dear Kim, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
Very sturdy furniture
Very sturdy furniture. Cushions as to be expected. I think, however, the 3-seater sofa would benefit from a third (middle) set of legs as it is quite long. The wood looks a little ‘plastic’ but as to be expected for the price. I was very disappointed not to receive a cover. One of the four reviews attached to the advert mentioned it included a cover for the winter but the company adamantly said this review was not for this set of furniture. So why was it attached to the advert? Had a cover been included I may have given 5 stars!
22 August 2025
Reply from Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
The original delivery date was…
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden.
Very happy with the folding rope table and chairs which matches a corner seating set that we bought last year from Royalcraft.
19 August 2025
Reply from Royalcraft
Dear Lisa, Thank you so much for your kind words and positive review with the mention of our lovely delivery team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Great service
Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend
19 August 2025
Reply from Royalcraft
Dear Stuart, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Very prompt service
20 August 2025
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Really pleased with my chairs
20 August 2025
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new chairs.
Kind Regards
Royalcraft Customer Care team
Delivered without any of the fixings
Delivered without any of the fixings - screws etc.
Replacements arrived in post a day later but still incomplete.
Sent pack for a 5 seater garden sofa instead of a 6 seater which I had ordered.
Could not enjoy my garden on a beautiful bank holiday weekend.
Very disappointing indeed!!!
20 August 2025
Reply from Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. Please email us customerservices@royalcraft.co.uk with your order number so we can look into this further and try to resolve the issue.
Kind Regards
Royalcraft Customer Care team
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Unfortunately one of the back rests was…
Unfortunately one of the back rests was missing. I wrote an email and no reply, then I called and was told that Georgina will call me back but no return call. I called again and then was advised that labels have been printed so assume the parts will be sent. Communications could be better.
29/08/2025, received the missing parts7 days later, however it was a bank holiday weekend. So happy now.
19 August 2025
Reply from Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. I will make sure your feedback is passed onto the team.
Kind Regards
Royalcraft Customer Care team
Good product at sensible price.
Good product at sensible price.
Very quick delivery for online order.
19 August 2025
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Good product just the wrong fixing kit…
Good product just the wrong fixing kit so not enough bolts for my five seat sofa, so one of my family can’t sit down. Hopefully my email to Royalcraft will result in the bolts being sent.
18 August 2025
Reply from Royalcraft
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. I see you have already emailed our customer service team who will resolve the issue for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.