This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
Company replied
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Review summary
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I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... See more
I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... See more
Company replied
Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Order processed well
Order processed well, delivery was good but on opening the box both of the patio chairs were damaged.
18 March 2026
Reply from Royalcraft
Thank you for your feedback.
We’re pleased to hear that your order and delivery experience went well, but we’re very sorry to learn that both patio chairs arrived damaged.
This is certainly not the standard we aim to provide. Please contact our customer service team with your order details and photos of the damage, and we’ll be happy to resolve this for you as quickly as possible.
We apologise for the inconvenience caused and look forward to putting this right.
Kind regards,
Royalcraft Client Relations team.
Great delivery guys and great product!
18 March 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product. We’ll be sure to pass your comments on to our delivery team as well.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Roma 4 seater rope dining set outdoors
We bought this same product via Wayfair but still royalcraft as badge on chair. I was very disappointed to discover we had to treat this brand new furniture before use when it clearly says on item specifications that it is treated. It came with several, bottles of nail polish type oil with a small brush to treat the whole wood on this product and when you think it costs over a thousand pounds I was very very disappointed. My husband put it together when I was at work and broke up the boxes
otherwise it would have been sent right back. The quality is nice but to treat it on receipt of it…..really
18 March 2026
Unprompted review
Reply from Royalcraft
Thank you for your feedback, and please accept our apologies for any confusion caused.
The care requirements for this particular set are outlined within the assembly instructions provided with the product. As the furniture features a PU-coated finish, this offers added protection however it does require occasional top-ups and treating with a hardwood furniture oil once or twice a year (typically spring and autumn).
We would be happy to provide the care and maintenance guidance for your specific set and explain the process to ensure everything is clear and easy to follow.
Please do get in touch with our customer service team at info@royalcraft.co.uk, and we’ll be happy to assist further.
Kind regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
Kind Regards,
Royalcraft Client Relations team.
Great delivery time and a fair price but a little dissapointed.
Great delivery time and a fair price.
This is the second purchase of a Royalcraft parasol which was made based on previous quality and service, however the quality isn't as good and im dissapointed with there not being a securing clip on the main arm, there was on the previous product, is this a manufacturing fault or a design oversight...either way it's dissapointing!!
I will be more discerning with my next purchase.
16 February 2026
Reply from Royalcraft
Thank you for your feedback on the parasol, we take your feedback very seriously and I will ensure it is passed onto the relevant team. We want to clarify that the missing securing clip is due to a new design change. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind regards,
Royalcraft Client Relations team
GOOD QUALITY PRODUCT GOOD PRICE
ORDERED A GARDEN BENCH
DELIVERED IN A FEW DAYS
LOOKS AN EXCELENT PRODUCT AT A GOOD PRICE
HAVEN'T ASSEMBLED IT YET BUT LOOKS EASY
23 February 2026
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review, we’re thrilled to hear you had a great experience with us.
We hope you enjoy your new bench!
Kind regards,
Royalcraft Client Relations team
Fantastic communication and super quick…
Fantastic communication and super quick delivery. Would definitely use Royalcraft again.
16 February 2026
Unprompted review
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent communication by everyone.
Excellent communication by everyone.
Delivery communication excellent
Delivery excellent
11 February 2026
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
We hope you enjoy your new chairs!
Kind Regards,
Royalcraft Client Relations team.
Excellent customer service !!!
Contacted Royalcraft on two occasions to enquire about their products.
Both enquiries were responded to straight away.
Such a breath of fresh air in this day and age.
Would definitely recommend this company for their customer service.
27 January 2026
Unprompted review
Reply from Royalcraft
We truly appreciate you taking the time to share your experience and we’re thrilled to hear that you had such a positive experience with our customer service team during your inquires.
If you ever have more questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Royalcraft Client Relations team
Fantastic products and prompt contact…
Fantastic products and prompt contact to make a delivery at a time which suited us.
28 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review and kind words about the delivery process, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Great customer care.
Purchased garden furniture early summer, had some concerns about how it had shown signs of weathering during the summer, when I informed the Royal craft care team they could not have dealt with it any better. I believe Tia and Lib (apologies if spelling of names is incorrect) handled my issue and resolved it quickly and efficiently to my total satisfaction. As a result would have no problems re-ordering again, many thanks.
10 December 2025
Unprompted review
Reply from Royalcraft
Dear Customer,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Tia and Lydia were able to resolve your concerns quickly and to your satisfaction, your kind words mean a lot to us and we’ll be sure to pass them along. We hope you enjoy your furniture, and if you need anything else please don’t hesitate to reach out!
Kind Regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words about our customer service team, we will ensure this is passed on. We hope you enjoy your new item!
Kind Regards,
Royalcraft Client Relations team.
Pleased with the quality of two chairs…
Pleased with the quality of two chairs purchased.Great delivery too, arrived within the notified time slot delivered by two pleasnt, helpful young men.
26 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review and kind words about the delivery team, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new chairs!
Kind Regards,
Royalcraft Client Relations team.
Quick response to queries
Quick response to queries. Excellent product, well packaged, easy to put together
28 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
This company gave excellent service…
This company gave excellent service from the initial order to delivery keeping me informed along the way when delivery could be expected. This is the second order I have placed with them and I love this product it looks expensive and is great quality.
21 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new item!
Kind Regards,
Royalcraft Client Relations team.
Could not fault your service
Could not fault your service. Everything was spot on from ordering to delivery.
4 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Easy to order.
Easy to order, fast delivery. Arrived in good condition and product of excellent quality. I am very pleased with my purchase. I would recommend Royal craft.
5 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Excellent customer service
Your communication with me was excellent and the product was perfect. Thank you
5 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent Quality and Value for Money
I looked at Royalcraft's website because I was looking for some dining chairs to match a Kettler glass topped dining table for which I had no chairs. Royalcraft customer services even sent me images of what they thought might match my furniture, after I sent them a request with some images of my own. They went above and beyond to assist me and I did order a pair of dining chairs which arrived yesterday and were really excellent quality for the price and a very good match. I have now ordered two more chairs. So I would highly recommend Royalcraft for their excellent customer service and quality products at a good price. The chairs arrived in a very large box and were well protected. There was some assembly to do in that I had to attach the legs, but that was very straightforward.
21 October 2025
Unprompted review
Reply from Royalcraft
Thank you so much for your wonderful review! We are so glad we were able to assist you in finding the perfect dining chairs to complement your table and we’re thrilled to hear that the images we provided helped you make your decision.
We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Experience was good overall.
Experience was good overall.
From buying to delivery, the only downside was having to put the 16 chair legs on.
17 October 2025
Reply from Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind Regards,
Royalcraft Client Relations team.
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