This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
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Review summary
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Reviews shaping this summary
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... See more
Company replied
The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... See more
Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Lovely outdoor furniture
Lovely outdoor furniture. Comfortable, well made and good value. Ordering was easy and quick delivery. Chairs came ready assembled which is why I chose them. Unfortunately one of the cushions was faulty but I contacted Royalcraft and they have arranged for a replacement. Good customer service.
14 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're happy with your new outdoor furniture and that you found the ordering and delivery process quick and easy. We're sorry to hear that one of the cushions arrived faulty, but we're really pleased our customer service team were able to arrange a replacement for you promptly.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
I recently purchased both garden and…
I recently purchased both garden and indoor furniture from this company, and I couldn’t be more impressed. Their outdoor range is already exceptional—beautifully designed, durable, and clearly built to last—but their new indoor collection is just as stunning.
The quality of the materials and craftsmanship really stands out, with every piece feeling thoughtfully made and stylish without compromising on comfort. It’s rare to find a company that can transition so seamlessly from outdoor to indoor furniture, but they’ve absolutely nailed it.
Customer service was also fantastic—friendly, helpful, and genuinely passionate about their products. Delivery was smooth and on time, and everything arrived in perfect condition.
If you’re looking to elevate both your garden and your home interior with high-quality, stylish furniture, I would highly recommend this company. A well-deserved 5 stars!
21 April 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us a review, we're truly grateful for your kind words!
We're absolutely delighted to hear that you've been so impressed with both our outdoor range and our new indoor collection. It's wonderful to know that the quality, craftsmanship, and design have lived up to your expectations. We'll also be sure to pass your lovely feedback on to our customer service and delivery teams, who will be thrilled to hear it.
Thank you once again for your recommendation and for choosing us!
Kind regards,
Royalcraft Client Relations team.
I bought a Maris 4 seater garden…
I bought a Maris 4 seater garden furniture set as a housewarming gift for my daughter, it was easy to build and high-quality.
Delivery and instructions was smooth. Looking to buy another set for us at Home
22 April 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your daughter's new Maris 4 seater set was easy to build and that you were impressed with the quality. It's also great to know that the delivery and instructions made the whole process a smooth one.
We're thrilled that you're considering another set for your own home, and we'd be more than happy to help if you have any questions when you're ready to order.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
High-quality beautiful garden furniture
I stumbled across this set after seeing it on an influencer’s page and honestly, the photos don’t do it justice, it’s even more beautiful in person. I went for the high stool bar set and I am absolutely falling in love with it.
From the moment it arrived I could see why it caught my eye. The quality is impressive and it looks incredibly stylish in my garden. The bar height is perfect for entertaining, it gives the whole space a chic, grown-up feel that I wasn’t expecting from garden furniture.
It’s become my favourite spot to sit with a morning coffee or evening drink. If you’re on the fence, just go for it, you won’t be disappointed.
1 March 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a wonderful review!
It's lovely to know that the quality and style have made such a positive impression, and that it's already become your favourite spot for morning coffees and evening drinks. We completely agree that bar-height furniture brings something really special to outdoor entertaining, and there's nothing better than hearing how it's transformed your garden!
Thank you once again for your kind words, we really do appreciate it.
Kind regards,
Royalcraft Client Relations team.
Excellent
Excellent service, very quick delivery, well packaged. Better by far than M&S who won’t deliver to Isle of Wight, despite having a store here,
9 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a great review!
We're delighted to hear that you were happy with our service, the quick delivery, and the secure packaging.
Thank you once again for choosing Royalcraft — we hope you enjoy your new purchase!
Kind regards,
Royalcraft Client Relations team.
Amazing service
Amazing service! Speedy delivery & really good price for a really good quality item
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were happy with the speedy delivery and felt you received great value for a quality product.
Feedback like this really does mean a lot to our team.
We hope you enjoy your new purchase for many years to come, and we look forward to welcoming you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Very good helpful
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a review — we really appreciate it!
We're pleased to hear you found us helpful, and we hope to welcome you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Garden chairs
Very pleased with my chairs. Delivered on time and received a call 40mins prior to drop off. Would recommend
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're pleased with your new chairs and that the delivery went smoothly, with our team keeping you informed ahead of arrival.
Thank you once again for choosing Royalcraft. We hope your new chairs bring you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Roma corner sofa
Roma corner sofa. Delivered really quickly and is a lovely set. Took 2 hours to build and tricky in places definitely a 2 man job but worth the wait. Table had a few mark and a dent but customer service came back to me straight away and sent another table to replace. Great service. Look forward to the sun making an appearance now to use it!
7 April 2026
Reply from Royalcraft
Thank you so much for your feedback!
We're thrilled to hear that you're enjoying your Roma corner sofa and that the quick delivery met your expectations. We're also sorry to hear about the marks and dent on the original table, but we're delighted that our customer service team were able to resolve this quickly for you with a replacement.
We hope you have many wonderful moments enjoying your new set in the garden.
Bistro table
Kept upto date on the delivery, friendly delivery service men and excellent bistro set, easy to put the table together, very comfortable.
31 March 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were kept well informed throughout the delivery process and that our delivery team made such a positive impression. It's also wonderful to know that you're enjoying your new bistro set, and that you found the table easy to assemble and comfortable to use.
Thank you once again for choosing Royalcraft. We hope your bistro set brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Thank you for your lovely feedback!
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Ordering was easy on the website
Ordering was easy on the website. I was kept informed with updates on delivery but the very best thing was that there is an option to add What3words for the location of my house. The delivery men were excellent at keeping in touch. A first class service from start to finish. Thank you
23 March 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you found the ordering process easy and that you were kept well informed every step of the way. It's also great to know that the What3words option came in handy for your delivery.
Thank you once again for choosing Royalcraft, and we hope you enjoy your new furniture for many seasons to come.
Kind regards,
Royalcraft Client Relations team.
Great product with very quick delivery
Great product with very quick delivery, it came very well packaged and was easy to put together. The end result was a very sturdy and well made good looking piece of furniture. So much better than I thought. Would recommend without hesitation.👍
23 March 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
My experience with Royalcraft was…
My experience with Royalcraft was perfect. It was easy to choose and buy my furniture on-line. Delivery was less than a week. The delivery team called me to let me know they were an our away and then 10 minutes after the delivery I was called to ask if the packaging and delivery had been to my satisfaction (it could not have been better). My furniture was easy to put together and I am now enjoying it on my patio. Thank you.
25 March 2026
Reply from Royalcraft
Thank you so much for taking the time to share such a lovely and detailed review!
We're absolutely thrilled to hear that your experience with us was a perfect one from start to finish and we hope you enjoy your new furniture,
If you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Cant praise this company enough
Cant praise this company enough. Exccelent service all through!!
23 March 2026
Reply from Royalcraft
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our service. We'll ensure your feedback is passed along to the rest of our team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Very quick delivery and great furniture
Very quick delivery and good communication on delivery time. Furniture is lovely and very solid
Only suggestion would be to offer an installation and removal of packaging as it took all day to put together and we now have a car full of cardboard
23 March 2026
Reply from Royalcraft
Thank you for your kind feedback.
We’re delighted to hear that you’re pleased with the quality of the furniture and that the delivery and communication met your expectations.
We also appreciate your suggestion regarding installation and packaging removal. This is a service we hope to offer in the future, and your feedback is invaluable in helping us improve our overall customer experience.
We hope you enjoy your new furniture, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
The delivery was excellent that’s all I…
The delivery was excellent that’s all I can say
23 March 2026
Reply from Royalcraft
Thank you so much for your positive review, we’re really pleased to hear that you were happy with the delivery service.
We hope you enjoy your new item!
Kind regards,
Royalcraft Customer Care Team
Order processed well
Order processed well, delivery was good but on opening the box both of the patio chairs were damaged.
18 March 2026
Reply from Royalcraft
Thank you for your feedback.
We’re pleased to hear that your order and delivery experience went well, but we’re very sorry to learn that both patio chairs arrived damaged.
This is certainly not the standard we aim to provide. Please contact our customer service team with your order details and photos of the damage, and we’ll be happy to resolve this for you as quickly as possible.
We apologise for the inconvenience caused and look forward to putting this right.
Kind regards,
Royalcraft Client Relations team.
Great delivery guys and great product!
18 March 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product. We’ll be sure to pass your comments on to our delivery team as well.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Roma 4 seater rope dining set outdoors
We bought this same product via Wayfair but still royalcraft as badge on chair. I was very disappointed to discover we had to treat this brand new furniture before use when it clearly says on item specifications that it is treated. It came with several, bottles of nail polish type oil with a small brush to treat the whole wood on this product and when you think it costs over a thousand pounds I was very very disappointed. My husband put it together when I was at work and broke up the boxes
otherwise it would have been sent right back. The quality is nice but to treat it on receipt of it…..really
18 March 2026
Unprompted review
Reply from Royalcraft
Thank you for your feedback, and please accept our apologies for any confusion caused.
The care requirements for this particular set are outlined within the assembly instructions provided with the product. As the furniture features a PU-coated finish, this offers added protection however it does require occasional top-ups and treating with a hardwood furniture oil once or twice a year (typically spring and autumn).
We would be happy to provide the care and maintenance guidance for your specific set and explain the process to ensure everything is clear and easy to follow.
Please do get in touch with our customer service team at info@royalcraft.co.uk, and we’ll be happy to assist further.
Kind regards,
Royalcraft Client Relations team.
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