RouteNote Reviews 2,907

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 508 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of the staff, often describing them as friendly and responsive to queries. Reviewers also highlight the excellent customer service, noting that the team provides functional solutions and clear explanations, making the distribution process easy to understand. Some users have found the platform to be a great companion for new artists, offering a reliable and honest service with timely payments. However, some people were dissatisfied with the slow processing times for the free tier, which can sometimes take a month, and the general unresponsiveness of customer support. Reviewers frequently report issues with delayed releases, ignored support tickets, and a lack of clear communication regarding rejections or account access problems. There are also complaints about login problems and the website being slow, with some users experiencing difficulties withdrawing earnings or deleting their accounts.

What people talk about most

Response time

Users describe negative interactions with response times, particularly regarding music release approvals and... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing extreme disappointment and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the team as helpful, friendly, and... See more

Website

Consumers find the website experience to be ambiguous, with many reporting significant frustration due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 5 out of 5 stars

The customer service team at RouteNote was incredibly fast in responding and attentive to my needs. They're super easy to talk to and willling to answer any questions one might have.

Rated 5 out of 5 stars

I just love their support, they address your issue on time without wasting time, they are the best very best and i almost went to sound on but those ones don't value nigerians like routenote does.... See more

Company replied


Company details

  1. Music Store
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(2,907)

533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

been a month and my track is STILL…

been a month and my track is STILL under review :/

30 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

Unfortunately, our moderation times fluctuate constantly based on the volume of uploads we receive. We've recently received a high volume of submissions, which means that the queue for moderation is longer than usual.

Please be assured that our moderation team are working hard to reduce the current wait times and your release will be reviewed for you as soon as possible.

We highly recommend keeping an eye on our moderation update article for the most accurate, up-to-date timelines, as that page is revised weekly to reflect these shifts: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

- Alana

Rated 1 out of 5 stars

Highly detrimental

This is completely unacceptable. My entire catalog suddenly vanished without a trace. I am absolutely fed up with your service this time around. Have you ever been a musician? We musicians—all of us, worldwide—invest a tremendous amount of time and money into crafting a single track. Yet you simply delete them just like that? Bafflingly, they are still present on Spotify. What on earth is actually going on here?!

1 June 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

Please note that we would only remove a release in cases where our Terms and Conditions have been violated. The main circumstances where this might happen would be if the user has fraudulently streamed the music (used bots or similar to get false views and royalties), or if they have been involved with copyright infringement (stolen music or uploaded content without appropriate rights).

Please get in touch with us via your registered email or create a Support Ticket through your RouteNote account dashboard so that we can look into your particular case and discuss this further - we'll get back to you ASAP.

- Alana

Rated 5 out of 5 stars

They say RouteNote is slow to respond…

They say RouteNote is slow to respond its artists but no. They fast respond. And not long wait to distribute the releases. Especially when you respond fast too. I highly recommend RouteNote for new artist to distribute their releases. It took no long for me to distribute my releases. Thank you RouteNote

1 June 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Anna,

Thanks for much for this review, we really appreciate your kind words!

- Alana

Rated 5 out of 5 stars

Very friendly and approachable

Very friendly and approachable. Easy to use and 99% reliable

30 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for this review! We're thrilled that you're happy with our team!

- Alana

Rated 5 out of 5 stars

The distribution was satisfactory

The distribution was satisfactory, and we appreciate your responsiveness to our needs, as it has been very helpful. Thank you.

29 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for this 5 star review, it's much appreciated!

- Alana

Rated 5 out of 5 stars

OMG😁😁😁😁😁

This is a good platform 😁😁😁
You can upload your music to every platform like: Spotify apply music YouTube music and Amazon prime music!!
And their support speed is so fast!!!!

29 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this excellent review, we're so pleased you're happy!

- Alana

Rated 1 out of 5 stars

This streaming service is absolutely TRASH

This streaming service is the absolute worse. Your better off on Bandcamp before you go this route. This was an experiment for me to see how a distribution outlet handles free plans. The site responds slowly. I had to reset my password every single time to log in. They have your songs in review forever to tell you that there are errors to the release that they didn't catch when you submitted them. No artist on any level needs this hassle. They shouldn't even be allowed to have a platform. Their paid plans are horrendous as well.

26 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review. Sorry to hear you're unhappy with the service you received. With the login issues, please first ensure that you log in with your username and not your email address. It is also worth considering if there was an accidental space left in at the end of your username.

For the latest information on review wait times, please take a look at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date. Our review times can vary, so checking the article regularly is advised!

The release is moderated until it hits it's place in the queue, no one reviews it until then to pick up errors. We're human moderated.

- Alana

Rated 5 out of 5 stars

Support can solve any problem

Support can solve any problem. But sometimes it takes a long

28 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Alexey,

Thanks for this review! It's great to know our team were able to help you, we're sorry for the wait!

- Alana

Rated 5 out of 5 stars

I can't find the real words to express…

I can't find the real words to express how Routenote does good things but in few words they are the best distributors in the world 🌎 I'm Burundian and i used Routenote from 2024.and even transactions are hard in Burundi because almost the population of Burundi doesn't have creditcards I used free plan and refer a lot of artists here🤗me i also already got a YouTube official account via Routenote.Routenote is simply wonderful.

27 May 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.

- Lucy

Rated 5 out of 5 stars

Thanks RouteNote

Passionate, they are ! Hardworking and serious, they are ! Professional, they are ! Intelligent, they are ! In short, trust RouteNote and you won't be disapointed !

26 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.

- Lucy

Rated 5 out of 5 stars

RouteNote support was very helpful and…

RouteNote support was very helpful and responded quickly to my issue. They explained everything clearly and kept me updated about my content distribution. I appreciate the good customer service and support from the team. Thank you!

7 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.

- Lucy

Rated 5 out of 5 stars

In a world of great technical…

In a world of great technical complexity, where inconsistent requirements or omissions regularly arise, RN’s work in partnership with all platforms is extremely challenging. I believe this team combines remarkable responsiveness with outstanding expertise. This can only be driven by passion, allowing culture to continue to express itself despite everything, and enabling us as artists to benefit from a human, efficient, and relevant service in our increasingly digital world.

26 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review; we are glad to hear that you appreciate our services.

- Lucy

Rated 5 out of 5 stars

Amazing site to release music on - still waiting for approval for my release

Amazing site to release music on - easy to navigate and enter information to.
Uploaded a song and hoping it's up for the 8th June like i selected, would trust RouteNote when fully uploading my album! I see wait times are 27 days but hopefully my song will be out in time!

24 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,
Thank you for taking the time to leave this review. Please refer to this article for our current moderation times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

- Lucy

Rated 1 out of 5 stars

My songs

My songs are still in reviews

23 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

We've recently received a high volume of submissions, which means that the queue for moderation is slightly longer than usual!

Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We really appreciate your patience at this time

- Lucy

Rated 4 out of 5 stars

Great Communication but Needs Improvement in Release Consistency

I have experienced using your platform for music distribution. While I appreciate your fast and helpful responses via email support, I did encounter some delays in the release process of my music, which affected my release schedule and planning.

Additionally, I noticed that some of my tracks only appeared on Spotify but did not show up on YouTube Music as an official Topic channel release, even though my works are fully original and do not contain any copyrighted material or AI-generated content that violates any policies. This has been quite concerning as it affects the consistency of my releases across platforms.

However, I still value the communication and responsiveness from your team in addressing issues and providing updates. I hope future release processes and platform coverage can be more consistent, timely, and reliable across all streaming services.

24 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review. Please take a look at this article for our current moderation times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
Please reach out to our Support team and they will be able to help you with your YouTube Music issue.

- Lucy

Rated 1 out of 5 stars

They ignore messages

They ignore messages, tickets, then resolve.

Avoid at all costs. They steal your money. Crooks!!!

23 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,
Thank you for taking the time to leave this review. Please refer to the following article for our current response times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

-Lucy

Rated 2 out of 5 stars

They have a problem with royalty free samples!

When i use a royalty free sample they refuse to put my song on instagram and tiktok! I even proved the sample was %100 royalty free by reaching out to their team and sending the documents which was needed to approve the situation! This is unacceptable to me...

23 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave us a review and for providing feedback. If you would like to query this further, please feel free to reach out to our Support team.


- Lucy

Rated 5 out of 5 stars

Great music distribution service

Great music distribution service, easy uploads, and responsive support. Reliable and professional experience overall. Highly recommended for independent artists.

22 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this review! We're so pleased everything went well for you!

- Lucy

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