RouteNoteReviews 

2,909
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 508 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of the staff, often describing them as friendly and responsive to queries. Reviewers also highlight the excellent customer service, noting that the team provides functional solutions and clear explanations, making the distribution process easy to understand. Some users have found the platform to be a great companion for new artists, offering a reliable and honest service with timely payments. However, some people were dissatisfied with the slow processing times for the free tier, which can sometimes take a month, and the general unresponsiveness of customer support. Reviewers frequently report issues with delayed releases, ignored support tickets, and a lack of clear communication regarding rejections or account access problems. There are also complaints about login problems and the website being slow, with some users experiencing difficulties withdrawing earnings or deleting their accounts.

What people talk about most

Response time

Users describe negative interactions with response times, particularly regarding music release approvals and... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing extreme disappointment and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the team as helpful, friendly, and... See more

Website

Consumers find the website experience to be ambiguous, with many reporting significant frustration due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 5 out of 5 stars

The customer service team at RouteNote was incredibly fast in responding and attentive to my needs. They're super easy to talk to and willling to answer any questions one might have.

Company replied

Rated 5 out of 5 stars

I just love their support, they address your issue on time without wasting time, they are the best very best and i almost went to sound on but those ones don't value nigerians like routenote does.... See more

Company replied


Company details

  1. Music Store
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.3

All reviews

(2,909)

535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

They have a problem with royalty free samples!

When i use a royalty free sample they refuse to put my song on instagram and tiktok! I even proved the sample was %100 royalty free by reaching out to their team and sending the documents which was needed to approve the situation! This is unacceptable to me...

23 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave us a review and for providing feedback. If you would like to query this further, please feel free to reach out to our Support team.


- Lucy

Rated 5 out of 5 stars

Great music distribution service

Great music distribution service, easy uploads, and responsive support. Reliable and professional experience overall. Highly recommended for independent artists.

22 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this review! We're so pleased everything went well for you!

- Lucy

Rated 5 out of 5 stars

amazing service

amazing service, response time, solutions; they would respond to any emails super fast & have a really easy distrubution process. would 100% recommend!

21 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Katie,

Thanks for this lovely 5 star review! We're thrilled to see it!

- Alana

Rated 5 out of 5 stars

After trying a few Routenote is my…

After trying a few Routenote is my favourite distributor and I have no plans to ever leave! And it is actually free!

20 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Paul,

What a fab review, thanks for this! We're happy to have you here!

- Alana

Rated 4 out of 5 stars

Still the only decent free distributor

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free options regardless so it is what it is. On the rare occasion I need a speedier processing I use the premium option and then the processing time is approximately a week. Will still recommend RouteNote as long as the free tier is available. Also their support is friendly and accommodating, albeit sometimes a little slow.

1 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review and we appreciate your fair review here!

- Alana

Rated 1 out of 5 stars

disgraceful

this is the current situation i am facing with routenote - i have been a customer since 2019 and been releasing music online since 2004

a release that was uploaded to their website on april 14 for release on the 18th may is still not live - no response to my query in twitter and even though ive created a support ticket i know ill have to wait another 2 weeks for a response - so this release and any promotional material on my behalf is a waste of time

i wish to upload another album, but for 3 days now the upload stops at 99% - this has happened before with their website, and usually it works the next day, but 3 days now? again, no response to my question on twitter - there seems little point raising a ticket about this to wait another 2 weeks

over the past couple of years routenote has removed some of my music from all online stores with the claim of artificial streams in spotify, i have strongly denied this and have never bought anything like this. after conversations with spotify - who did not see any issues with any of my releases they encouraged me to upload the releases again, which i did.

routenote themselves in one conversation re-released one of the albums in question - as far as i am concerned and indeed spotify, there are no issues and all the releases in question are back online.

i recently reached the threshold of $50, the amount to be able to get your earnings payments. this is the first time since June 2023, the website even shows that i am due payments. but when it didn’t come to me and after weeks of slow responses to my questions, each time by a different person the response i got yesterday was that due to claims of artificial streams ‘distributors may be charged for abnormal streaming activity, which we are now passing on to affected accounts.’

meaning, that routenote are keeping back some of my earnings due to me and are charging/ fining me

this is both distressing and upsetting and i wonder if actually legal

after requesting numerous times for proof of the artificial streams none has been forthcoming, spotify themselves have stated they have no issues with the releases and yet routenote seem to be behave in such a way as to both ignore and stand in the way of independent artists attempting to make something of themselves

the amount we are talking about is so little, they are charging/ fining me $20 - so as anyone can see, so state artificial streaming is involved is both laughable and incredible. some of the monies involved for some of the releases are under 1 british pound.

so there you have it. routenote it seems:
- cannot get your music online with over a months notice
- currently no music can be uploaded to their site
- and they withhold your earnings without giving notification that this will happen or provide any proof to back up the claims they make

reading other comments on this website, i see i am not alone in some of the issues that i face with this company - i am not sure how they are allowed to operate in the way they do as they show little regard for its customers - and are quite content to both take a percentage of earnings and actually take all of the money made from your music as they wish without any proof or wrong doing or notifications of their intended actions

disgraceful

and no, i wont be responding to any requests from routenote on this website, ive done that before thinking that there might be a resolution, but you end up getting the same response to the replies you’ve already had in there own website

meaning, they like to pretend to onlookers that they are open to fix things, but in reality they do nothing but back up their own disgraceful behaviour

20 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

After reviewing your account, we can see that responses have been provided via your support tickets regarding the concerns raised in your review. We understand that waiting for updates can be frustrating, particularly when it impacts release plans and promotional activity. You can view our current support response estimates here:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

In regard to your delayed release, we've recently experienced a particularly high volume of submissions which has resulted in longer moderation queues than usual. Our moderation team are actively working to reduce these wait times and review releases as quickly as possible. More information on current moderation estimates can be found here:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We can also confirm that information regarding account adjustments and earnings-related concerns has been shared with you directly by our support team. These processes are handled in line with our platform agreements and industry policies.

- Alana

Rated 5 out of 5 stars

I Recommend Trying RouteNote

The platform is very straightforward when it comes to setting up releases. I am also incredibly grateful for the support RouteNote provided me and continues to provide me for sustaining my music catalog. This all has helped me built what can be considered a full-time thing where I'm at.

This review comes from having used RouteNote since late 2024 up to the time of posting this review.

19 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Wilhelm,

Thanks for leaving this kind review and for sticking with us for so long! We're thrilled your music is going well enough to be full time!

- Alana

Rated 5 out of 5 stars

Nice Service

10/10 for a nice distribution service

15 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Cece,

Thank you so much for this review, this is great to receive!

- Alana

Rated 5 out of 5 stars

Excellent Service

excellent music distribution service and quick customer support

14 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this kind review!

- Alana

Rated 5 out of 5 stars

I had a great experience witExcellent support and very helpful teamh the…

I had a great experience with the RouteNote support team, specifically with Rowan and Olivia. They were very professional, highly responsive, and helped me resolve my issues with Spotify distribution and YouTube OAC upgrade. I really appreciate their dedication and hard work. Truly a reliable service for artists.

13 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, this is very nice to read! I'll be sure to pass on your kind words to Rowan & Olivia!

- Alana

Rated 5 out of 5 stars

Routenote free subscription is best…

Routenote free subscription is best uploaded song to distribute, uploading song is very easy, customer support is fast, they process song for distribution within 1 hour of upload. Thanks for fast services

PROS
1. Fast Customer Service around 3 hour
2.Fast upload & review within 1 hour
3. Free & Free services donot have to pay anything

Cons
1. They dnt accept Fully AI or AI assist music
2. They charge fees for same free services

10 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Sushil,

Thanks for this review, we really appreciate it.

We do accept some AI-generated content, however there are a few things you must take note of:
* Ensure you check the terms of any websites you are using before uploading your releases
* Be aware that AI content is not allowed on stores that use Content ID systems.
* Be prepared to provide links to the site(s) you use. We may be unable to approve content if we don't know where it's come from.
* Avoid imitating specific real-world artists.
* Use sites that adopt ethical training models, to ensure respect of privacy, security and to avoid misuse.
You can head to this article to read more on this:
https://support.routenote.com/kb-article/can-i-upload-ai-releases/

- Alana

Rated 4 out of 5 stars

Routenote is best for new independent artist

Well, Routenote is good for new artists, especially independent artists who don't have much recognition.

You can release unlimited releases, and they can help you request OAC on YouTube, claim a Spotify Artist Account, distribute to 150+ digital stores with free YouTube Content ID, and the most important part is that they are the only free distributor that provides that. You can edit metadata easily, and the typing process has been simplified, making it faster to type the metadata.

However, due to its free service, the delay on your releases is unavoidable; it usually takes 30 days or more to get your new release to update its status, and it takes a week or more for the support team to reply. Moreover, providing to YouTube Music sometimes failed.

In conclusion, Routenote is still good for new independent artists who don't have money; they have been serving free distribution for 19 years and can still stand firm in 2026. Honestly, don't talk about the delay with the releases. I respect Routenote and their team very much.

9 July 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this kind and fair review! It's much appreciated, we love your honesty!

- Alana

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