Route1groupltd Reviews 

The delivery took place right in the middle of the time slot allocated. The delivery men were polite and helpful. A pleasure to deal with.

Turned up late and then didn’t take the packaging away as promised. I gave them a tea and use of facilities so was disappointed they didn’t do what they said they would.

Regular communication with customers is so valuable, and Route1 are excellent at staying in touch.
Prompt and efficient delivery service - and the two men who delivered my sofa are professional and friendly.

Driver kept me up to date with delivery time. Arrived on time. Sofa and armchair delivery around the back of the house as requested and all packaging was taken away.

The delivery drivers went above and beyond to get my sofa into a difficult entrance. Other drivers would have given up I am sure but they persevered and got it in. Well pleased 🥰

Just had a sofa delivered from Willow and Hall by Route 1. Plenty of advance notice, arrived 8am which was between the 8 and 10 window. Guys were respectful and removed all packaging. Five star deliver in my view

The vendor informed us that the delivery would be 11:00-2:00, however the delivery company arrived at 7am. Fortunately, we have a lock box and the drivers were able to let themselves in and a neighbour supervised. It was less than ideal. The drivers did their best in the circumstances but seemed to have no concept that they were 4 hours outside the allotted time.

Sofa Bed delivered on time and very good service from the delivery agents

Excellent communications and polite and helpful delivery team

on-time, helpful, and brought the large/heavy items right into the room

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Everything one could have wanted, in and out in 10 minutes

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Took off their boots after needing to walk across a muddy lawn, before entering the house. Cared about where sofa was going and ensured it was properly located. Took the packing away.

Great customer service allowing to change and accommodate dates updated fully throughout process and really helpful delivery team a smile even though a very heavy delivery in the snow fantastic Guys thank you

The guys who delivered our Willow & Hall sofa this afternoon were fantastic, very considerate of the sofa and the property and managed to get it in despite an awkward shaped hallway. Thank you so much!

Swift delivery. Called an hour before to let me know they would be slightly early.
The chaps had to carry a sofa up two flights of stairs and get it round corners. All done very professionally and with care.

I'm so grateful to the delivery team who went above and beyond to get the sleeper couch through our tight doorways and up the stairs. I really apprecaite the extra time and effort they put in to making it work.

The delivery men were very polite mindful of decor,put overshoes on when bringing the sofas inside. Very helpful showed how the arms could be removed if needed for future. Absolutely would use again. Arrived on time.

The Route1 service was really good and the crew were very pleasant.
We had double checked the dimensions in advance of ordering but nevertheless, delivering the sofa bed we ordered for our spare room was a tight fit. However, the crew persevered and got it in place.
Many thanks.

Great service from start to finish. I was quickly given a date that worked for me when the 1st date offered wasn't convenient.

The delivery guys were very efficient and polite and handled my new sofabed with great care.
Highly recommend

Received no notifications on day of delivery until
phone call to say they were at my front door. Opened door - nobody there. They had gone to wrong house. I had to walk down the road to direct them. Why
stressful? Probably because I am 89.