Route1groupltd Reviews 

Two lovely young men delivered my sofa today. One was called Elvis and the other was Kem, I think?

They were both very polite. Very courteous. And very considerate. Took the time to measure everything to ensure that there wouldn’t be any issues carrying the sofa up the stairs. They also assembled everything for me and then let me check over the sofa before I signed for delivery. Nothing felt rushed or like it was too much trouble. Wonderful furniture delivery experience, and they aren’t all like that, believe me!

Would highly recommend and would be pleased to deal with them again.

Texted the day before re delivery between 1.00 and 4.00, then rang half a hour before arrival, very good communication. Friendly delivery men, unpacked my sofa bed and were very careful not to touch any walls or doors. Very happy with my sofa bed!!

Brilliant customer for the delivery of a wrong item. The company I ordered from were not helpful at all. Route 1 were the only ones to be of any assistance.

All good! Excellent communication for delivery.
We had an email the evening before and a text to let us know the delivery would arrive between 1-4pm the next day as planned, then at around 2pm I was updated by phone that it is likely to be between 4-5pm as traffic is heavy (which it is near us) and they delivered as stated and all went well. They kindly brought the chest of drawers into the room I wanted and were very polite and respectful.
Thank you very much

Delivery arrived early as I requested. Polite, professional delivery drivers. They made sure I was happy with my order, took all the rubbish and away. Excellent service.

I thought Kimpton and Elvis were friendly, professional and took real care with my new sofa bed, unpacking and demonstrating how to use it. They showed respect for myself and my property, and had contacted me twice whilst en route with an ETA. I am very happy with the service and communication I received from this Company.

Great service...called me 10mins before arriving. Very friendly and took care bringing it into our house and setting sofa bed up. Gave me a run through of how to operate the bed. Took all the packaging away. Could not be faulted.

The two guys delivering and assembling our kitchen island were brilliant! Quick simple delivery, quick competent assembly, totally recommended on all levels. Terrific!

Kept me informed throughout delivery day, had an initial 3 hour window prior to an exact ETA as got nearer . Comms are excellent and staff member had very friendly manner

Despite sending the three little words location, the driver still went to the wrong address. My neighbour pointed them in the right direction. The driver and his mate wanted me to sign the delivery paperwork before they had offloaded the delivery but they didn't appear to own a pen. They were delivering a gazebo in two heavy boxes. They offloaded them into the middle of my driveway. I requested they put them into my garage which was about 8 feet away. They said they couldn't because the boxes were too heavy to move. I pointed out they had just lifted them off the van and seemed to manage that ok. The driver then suggested I break open the boxes and move the contents inside piece by piece. I pointed out that wasn't really practical. Finally they said they would move them out of the goodness of their hearts but were not supposed to. I then signed the paperwork after finding a pen and off they drove. I have recieved large deliveries before and never had a problem with drivers putting items in my garage. The first thing they usually say is"where do you want me to put the delivery" Not in this case. Never recieved a delivery like this before. I do hope the gazebo is better quality than the delivery driver and his mate.

Professional Delivery by Route 1, excellent communication by the two polite and skilled gentlemen who did their utmost to get our sofa bed up six flights of stairs.
Explained the mechanism and took all packaging away, we were super happy!

Good communication, on time delivery, friendly team.

I was regularly updated about dates and times of delivery. It was challenging to install the sofa bed in my (flat) bedroom but the delivery men persevered and managed to get it in without any damage, although it took about 40 minutes!

accurate as to when would come, even though late in day when would be tired they were careful,thorough,tidy and polite

Great company. Kept informed all the way through the process. Tracking was exceptional. Drivers called with updates. Great friendly delivery drivers who went the extra mile with a particularly bulky item. I wish they were all like this.

Excellent service from the 2 young delivery guys - they were very polite and professional 👍

Was able to re-arrange booking date after confirming due to an issue getting parking arranged.

Delivery team were communicative about arrival times and were polite friendly and helpful in getting the sofa and sofa bed through a narrow hall. Really pleasant experience.

Clear delivery time and a call when 25 mins away. The drivers were excellent and went above and beyond to get the sofa bed upstairs in a 1700s cottage! They were professional throughout and re assembled the sofa bed when they got it upstairs! Absolutely fantastic service! Thank you to them both!

Excellent service delivering our new multi-game arcade machine. They rang at 9 on the morning of delivery and said they would be there around 4. Rang again 10 mins before arrival. Perfect delivery - wish other couriers were as good!