Exceptional customer service. The team are very helpful and go above and beyond. Whenever I had a tricky situation, they were able to help me out with a solution. Lovely approachable and very welcomin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shanna and Jessica were amazing. Easy sign up process. Complimentary van for moving stuff in
The whole process from the start has been amazing. The staff are lovely and helpful and don’t just treat you like a number. They were so accommodating and knowledgeable and made sure our needs were... See more
Company replied
Location, Facillities, Staff, Roomia have set a new standard for self storage in Qld. No more $25.00 padlocks or fiddly slide locks to cut your fingers on. good lighting and power points available in... See more
Company replied
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- RV Storage Facility
- Storage Facility
About Roomia Self Storage - Springfield
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Written by the company
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Contact info
Technology Drive 27, 4300, Augustine Heights, Queensland, Australia
- 07 3050 4909
4.8
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Roomia Self Storage - Springfield
Thanks for the feedback! We’re happy to hear you found our staff helpful and the facility clean.
The ease of the website
The ease of the website, to the helpful staff and the location all contribute to an incredible storage facility.
Love the availability of the trollies to use and the access area is generous
17 October 2025
Reply from Roomia Self Storage - Springfield
Thank you for such a thoughtful review! We’re so pleased you found everything easy, from booking online to accessing your unit.
Great staff both Jessica and Craig have…
Great staff both Jessica and Craig have both been very helpful in all aspects. Nothing seems to hard for them. Prices are good also. Easy access in and out at any time is fantastic and convenient. Storage units are clean and spotless.
Many thanks. Paul.
8 August 2025
Unprompted review
Reply from Roomia Self Storage - Springfield
Thanks, Paul! We’re delighted to hear Jessica and Craig made everything easy. We’ll be sure to pass along your kind words.
We needed space to store overflow of…
We needed space to store overflow of household items then needed a bigger space when we needed storage so we could move house I found Roomba online and we’re cheaper than others in the area Craig was so helpful when I realised we needed more room and was so helpful and friendly. The place is tidy and secure for all our household items
30 September 2025
Unprompted review
Reply from Roomia Self Storage - Springfield
Thank you for the lovely feedback! We’re so happy Craig could help you find the right space and that you’ve found our facility clean, secure, and affordable.
The staff and management where’s very…
The staff and management where very understanding of my homelessness and situation at the time and helped me work out a payment schedule
5 September 2025
Reply from Roomia Self Storage - Springfield
We’re glad we could be there to support you during a challenging time. Thank you for trusting us with your storage needs.
Very nice and a great place to store your stuff merry helpful
Very nice and great place to store ya stuff
4 September 2025
Reply from Roomia Self Storage - Springfield
Thanks so much! We’re glad you find Roomia a great place to store and that our team could help.
Great service,friendly staff,easy sign…
Great service,friendly staff,easy sign up, straight forward, good prices and discounts,modern facilities, 24hr access, kiwi snacks in vending machine a plus :)
25 August 2025
Reply from Roomia Self Storage - Springfield
Thanks for the amazing review! We’re so glad you found the sign-up simple, the team friendly, and the facilities modern and convenient. And we love that you noticed the kiwi snacks, we’ll take that as a big win!
Great facility and great service
It was really easy to sign up for a storage unit and access to the facility is very easy too!
23 August 2025
Reply from Roomia Self Storage - Springfield
Thanks for your review! We’re so glad you found it easy to sign up and access your storage.
low cost storage with big space
I was looking for storage online and i found roomia with low cost storage and 35% off for your first 3 months. Craig was very accommodating on my needs for storage and was happy to show the unit size and was open open about everything when hiring a storage unit. accessing the storage is so easy by downloading the app and gaining access to to the storage facility. I definitely recommend roomia to other people.
19 August 2025
Reply from Roomia Self Storage - Springfield
Thank you for your detailed feedback! We’re thrilled Craig could make the process clear and accommodating for you. Great to hear you’re enjoying the app and the special offer, and we really appreciate your recommendation. Many thanks for choosing Roomia :)
Great service with a van to move my…
Great service with a van to move my stuff and an all-electronic easy to use system for coming in and out.
22 August 2025
Reply from Roomia Self Storage - Springfield
Thanks so much! We’re glad the courtesy van and our access system made things smooth for your move. Thanks for choosing Roomia.
Great service and responsive staff
Great service and responsive staff.
Very clean and well-maintained facility in an excellent location.
Easy access to overall site and personal storage shed.
18 August 2025
Reply from Roomia Self Storage - Springfield
We really appreciate your review!
I ❤️ luv u guys
I ❤️ luv u guys. Courtesy, hospitable and just great to hang with. And the courtesy van was a God sent.
Thanks guys for making our move less stressful.
18 August 2025
Reply from Roomia Self Storage - Springfield
We ❤️ this review! Thank you for your kind words, we’re so glad our team (and the courtesy van!) helped make your move less stressful.
Awesome facility and amazing staff.
Awesome facility, easy to access using the app, great staff that where amazing help when choosing the right storage required.
Being able to use the Van (Green Machine) was so helpful and made things so much easier. Thankyou very much!
15 August 2025
Reply from Roomia Self Storage - Springfield
Thank you for your detailed review. We are glad the app, our team, and the Green Machine :) made things easier for you.
Reply from Roomia Self Storage - Springfield
Thank you!
Reply from Roomia Self Storage - Springfield
Thanks for your review, Rikesh! We’re happy to hear our team could be so helpful.
Extremely HELPFUL STAFF
4 August 2025
Reply from Roomia Self Storage - Springfield
We appreciate the review! We’re glad our team could help so much—our Springfield crew will be thrilled to read this.
We are beyond grateful for the help…
We are beyond grateful for the help Roomia Springfield qld have given us. It's amazing to know that companies like Roomia support local registered charities and we are very thankful for your great pricing structure and facility as well as the friendly and helpful staff that greet us with smiles. Thank you Roomia 🫶
7 August 2025
Unprompted review
Reply from Roomia Self Storage - Springfield
Krystal-lee, this means the world to us! We’re so glad our pricing, facilities, and smiling team have been a good fit for your work. Thank you for everything you do in the community, and for choosing Roomia
Craig and Jess made the process so easy…
Craig and Jess made the process so easy through from booking our unit to showing us how to use the storage smart app
2 August 2025
Reply from Roomia Self Storage - Springfield
Thanks so much! We’re lucky to have Craig and Jess! It's great to hear that they made everything simple and smooth for you!
Great service and great prices
Great service and great prices, would be using Roomia again if needing that extra space, thanks again Roomia.
30 July 2025
Reply from Roomia Self Storage - Springfield
Thank you! We’re so happy to hear you’d choose us again. Appreciate the kind words!
Reply from Roomia Self Storage - Springfield
Thanks so much for your feedback! We're glad to hear you found the facility easy to use and appreciated the cleanliness.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.