Rocwood Reviews 

The delivery was fast and free. They stocked the product we were looking for and it eas a perfect fit.

Faulty Product and Unacceptable Customer Service

My experience with this company was incredibly frustrating. I purchased a replacement strimmer head, but the item I received was defective. It did not fit properly; it was too tight on the shaft and would not spin freely as it should. I even had to resort to using pliers to force it onto the strimmer, which is a clear sign that the part was faulty and not fit for purpose.

I returned the item, explaining the issue in detail, but they only issued a partial refund. When I questioned this, they told me there was "nothing wrong with it," which felt like they were just fobbing me off. This is unacceptable. I'm left with a loss of time and money, and I cannot recommend this seller.

DO NOT BUY A ROCWOOD MIXER. The quality of this mixer is absyml – this is not fit for purpose. The weld has on the control wheel as broken twice, instantly, with no use. THE MOTOR bogs down after 2 buckets of sand. This item is useless.

Thanks Rocwood, my refurbished lawn aerator was immaculate. It also arrived on time. Great service, well done to the team.

Promised. Delivered!

The safety trousers with bib were of excellent quality and value for money. Many layers of protection which could be quite warm to wear in hot weather though. However, that is to be expected if they are fit for purpose when you are chainsawing tree branches ! Definately recommend.

Was as described and delivery was quick & efficient

Really great price and a speedy service

Great product, great value,easy to use & put together, would definitely recommend, almost 3 metres long
A good long reach pole hedge trimmer 👍

Delivery all fine, but product was disappointing. Instructions difficult to follow, missing hardware which I had to buy separately at a cost. Drum sits directly on support frame with no bearings or protection, which means each time the drum is tilted the frame removes paint which inevitably will lead to rust; not sure if this is the design or due to more missing parts.

No idea on product as still hasn’t arrived . Although probably down to the carrier being impossible to contact .

Easy to order and fast delivery

I’m going to summarise my review as ‘good’

I bought a reconditioned unit from rocwood direct. It arrived and sadly the pump was cracked.

Within a week I got a replacement and I had it fitted, the pump appeared to work just fine so that was resolved nicely and easy

Sadly the gun hosepipe that connects to the machine blew straight off the pump after about 5 mins of usage , I’m not sure at all why, it seemed solid on delivery but clear to me the item was perhaps faulty and couldn’t take the pressure going through it.

I raised a concern but kind of told it’s my fault , this is my 3rd petrol pressure washer and I’m a confident user. I’ve had no issues with the previous 2 over the years I’ve had them , it just seems I’ve been unlucky with this unit! Luckily for me as I’ve had other units I have a spare, which is old but hopefully will hold out!

I wouldn’t recommend buying a reconditioned unit at this time given my experience, it’s the first time I’ve done it and probably won’t again. That said it might all just be bad luck. 🍀

Excellent product, excellent service

First class service and quality goods which arrived when they say it would.

Very very fast delivery - ordered a pressure washer Friday afternoon, dispatched within an hour and was delivered 9am Monday!

I recently bought a refurbished electric jockey wheel direct from Rocwood. I am a new trailer owner and was looking for something that would help me manoeuvre it by myself when I needed to.

Before purchasing, I sent the company a few questions via Facebook to make sure it would be suitable for my needs. My trailer has a low profile and a tall tongue, so it has been difficult finding products that fit. I received swift replies to my queries, and I managed to get the product set up for use fairly easily.

The built-on bracket has multiple fixing heights, which allows the product to accommodate various tongue heights, and I was so pleased to find that it fit on my trailer. The only issue is I needed to raise the tongue quite a bit to mount the actual unit, and I did this using the existing trailer jockey wheel. After the electric unit was mounted, I then raised the standard jockey wheel so the electric unit took all of the weight.

I was pretty impressed to find that the unit performed well on rocky soil, and it also worked great when I used it to position my trailer on grass at an event. It did get stuck at one point on the rocky soil, as there was a loose rock under the wheel, so at this point I had to grab some manpower to give it an extra push out of that area.

I purchased a jump start kit to power the unit, and this has also worked well, though if I spend too long going back and forth, the jump start kit cuts out for a few minutes, and I have to wait to finish the manoeuvre. I do have a leisure battery, but it's mounted in a box with 8 mm ring ports so I am unable to use it with this unit (the battery cable has 6 mm O-rings I believe).

Overall, I am really pleased with my purchase, and I hope I am able to keep it for long-term use. If I do have any issues, I feel confident that Rocwood customer service will do their best to assist.

Trailer - 750kg unladen

Got a petrol operated pressure washer, mu brother lost the ignition key, contact Rocwood and they suppory spares! Lifesavers

Unfortunately I have to start leaving bad reviews for this company. I purchased a yellow jetwash from them. It immediately started leaking oil. Emailed AC and a response was they'd collect. 6 months went by with the jetwash all boxed up in the carport but no collection made. Emailed again for them to say it'll be collected. Its still in the same place and now they've told me to post it at my expense. The customer service is bad, no follow ups and just ignore customers. Sending faulty items out isnt the way to stay in business but seems others have had the same issues from reading reviews. Avoid buying from them.

Shame we have to resort in leaving a negative review for this company.

[PRESSURE WASHER)
Machine arrived damaged. Finally agreed to a small rebate which was fair. Lance spray lance then failed. Agered to send replacement.
Bearing in mind the low cost and the company's willingness to put it right, I am reasonably content. You do indeed get what you pay for.