Worry-Free Purchase

Worry-Free Purchase Reviews

Average star rating 4.5 out of 5 stars

4.4

(454 reviews)

A product’s star rating is calculated as the average of all its reviews.

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8.2K Reviews

4.5

The information on this page is based solely on product reviews written by customers of Robotime via Trustpilot.

Product details

Worry-Free Shopping with Seel Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email. Having issues? Visit Seel Resolution Center for easy claims and resolution. Note: This is a value-added service by Seel. Do not purchase as a standalone item.
  • Brand: Seel
  • MPN: SEEL-WFP
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All reviews

Rated 5 out of 5 stars

Despite me breaking several parts during disassembly because of my own mistakes, ROKR still took care of my request for replacement parts without hassles!! I’ve become a loyal customer as a result, and the products are pretty damn cool to boot!!

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Reply from Robotime

Hi Frank, thank you so much for sharing this! We're really glad we could help you out with the replacement parts, even if the breakage was your own doing—everyone makes mistakes, and we just want you to enjoy building. Hearing that you’ve become a loyal customer means the world to us, and we agree, our products are pretty damn cool! Hope you have a blast with your next build!

Rated 5 out of 5 stars

This was a winning gift to 15yo grandson. Found it mind challenging and learnt hand eye coordination plus finger hand dexterity. Great buy, thank you.

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Reply from Robotime

Hi Graeme,

Thank you for the wonderful review! We're so glad the gift was a hit with your grandson and that it offered a fun challenge while helping with hand-eye coordination and dexterity. It means a lot to hear it was a great buy—thanks again for your support!

Rated 4 out of 5 stars

I like the worry free idea. Never know when something will get lost along the way.

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Reply from Robotime

Hi M Stevens, thank you for your kind words! We’re really glad the worry-free approach gave you peace of mind, especially when it comes to shipping. We always want your order to arrive safely, and it’s great to know that resonated with you. Thanks again for sharing your experience!

Rated 5 out of 5 stars

Fun, yet challenging..

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Reply from Robotime

Hi Bethany, thank you so much for the great review! We're really glad to hear you found it both fun and challenging — that’s exactly what we aim for. Hope you enjoy it for a long time to come!

Rated 5 out of 5 stars

The Coffee Factory is a super idea with moving parts to create lots of interest. However some parts are easily broken as too fragile. I refer to the little coffee machine on the upper floor where the plastic sheet is too stiff to form a cylinder. Maybe warming up the plastic in hot water will soften it to allow a cylinder to be rolled. The fragile components of the cylinder frames easily break. This part needs to be rethought perhaps with a preformed cylinder. The manual is OK but some drawn details are too seal resulting in parts being fix the wrong way round. Apart from the above gripes, this is a great model.

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Reply from Robotime

Hi Richard, thank you for your detailed and thoughtful feedback. We're really glad you enjoyed the overall model, but we're sorry to hear that the coffee machine parts were fragile and tricky to assemble. Your suggestion about a preformed cylinder is genuinely helpful, and we'll pass it on to our design team. If you'd like any further assistance, please feel free to email us at service@robotime.com.

Rated 5 out of 5 stars

Great company to deal with!!

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Reply from Robotime

Hi N. Slater, thank you so much for the kind words! We're really happy to hear you had a worry-free experience with us. It means a lot to our team, and we hope to see you again soon!

Rated 5 out of 5 stars

Had one time when needed this and was great.

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Reply from Robotime

Hi dc, thanks so much for the kind words! We're really glad we could be there when you needed us — that’s exactly what we aim for. Hope to see you again soon!

Rated 5 out of 5 stars

I love the experience of seeing and buying it online and it coming to me via mail in a timely manner. Thank you!

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Reply from Robotime

Hi Jennifer, thank you so much for your kind words! We're thrilled to hear that you enjoyed the online experience and that your order arrived right on time. It means a lot to us, and we hope you love your purchase. Thanks again for choosing us!

Rated 5 out of 5 stars

Great got here quickly, no problems and was able to track it perfectly

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Reply from Robotime

Hi Coy, thank you for the great review! We're so glad your order arrived quickly and that tracking worked well for you. It's wonderful to know everything went smoothly. Hope to see you again soon!

Rated 5 out of 5 stars

Great product.

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Reply from Robotime

Hi Anna, thank you so much for the kind words! We're really glad to hear you're happy with your purchase. It means a lot to us, and we hope you enjoy it for a long time. Thanks again for choosing us!

Rated 5 out of 5 stars

Easy to put together! Love the puzzles! Please, keep making them!!!!

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Reply from Robotime

Hi Jan! Thank you so much for your kind words and enthusiasm. We’re thrilled you enjoyed putting the puzzles together and we promise to keep making more for you! Your support means the world to us—happy puzzling!

Rated 5 out of 5 stars

good product

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Reply from Robotime

Hi Joel, thank you so much for your kind words! We're really glad to hear you're happy with the product, and we truly appreciate you taking the time to share your experience. Hope to see you again soon!

Rated 5 out of 5 stars

Wonderful challenging puzzle was a lot of fun to construct.

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Reply from Robotime

Hi Anne, thank you for the lovely review! We’re so happy to hear you had a great time with the puzzle and enjoyed the challenge. Happy building!

Rated 5 out of 5 stars

Five stars

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Reply from Robotime

Hi Max, thank you so much for the five-star rating! We're really glad to hear your experience was worry-free. Hope to see you again soon!

Rated 5 out of 5 stars

Haven't started it yet but looks like it will be interesting to make

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Reply from Robotime

Hi Graeme, thanks so much for the great review! We're really glad the kit caught your eye, and we hope you have a wonderful time building it. Enjoy the process, and feel free to reach out if you need any help along the way.

Rated 5 out of 5 stars

Products arrive in perfect condition and are worry free

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Reply from Robotime

Hi there, thank you so much for your kind words! We're really glad to hear that your order arrived in perfect condition and that you had a worry-free experience. That means a lot to us, and we hope to see you again soon!

Rated 5 out of 5 stars

Lived up to their claims!

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Reply from Robotime

Hi Chevy, thank you for the great review! We’re so glad to hear we delivered on our promises — that means a lot to us. Hope you enjoy your purchase, and we’d love to see you again!

Rated 5 out of 5 stars

Quick and easy

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Reply from Robotime

Hi Ellen, thank you so much for your kind words! We're really glad your purchase was quick and easy, and that everything went smoothly. We hope you enjoy your order, and we'd love to welcome you back anytime!

Rated 5 out of 5 stars

Delivery was perfect.

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Reply from Robotime

Hi Haseeb, thank you for the great feedback! We're so glad to hear your delivery went perfectly. We hope you enjoy your purchase, and we'd love to welcome you back again soon!

Rated 5 out of 5 stars

I enjoyed doing the gift factory and can add the coffee factory to my collection . It had some moments in doing it being a senior was able to get it done and working,the family was impressed with workings.

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Reply from Robotime

Hi woodie, thank you so much for your wonderful review! We're thrilled to hear you enjoyed building the gift factory and that the coffee factory made a great addition to your collection. It means a lot to us that your family was impressed with the working models — what a lovely compliment! Happy building, and we hope you continue to enjoy your Robotime creations.