Sold by Robotime
The information on this page is based solely on product reviews written by customers of Robotime via Trustpilot.
Everything went well, no need to worry at all
Reply from Robotime
Hi Terence,
Thank you so much for your kind words! We're delighted to hear that everything went smoothly and that you had a worry-free experience. We truly appreciate your trust and look forward to serving you again in the future.
I love the products and really enjoy making them
Reply from Robotime
Hi Jenny, thank you so much for your review! We're so happy to hear you love the products and enjoy making them. That’s exactly what we hope for, and we’d love to see you back again soon.
The mechanics of this space shuttle are amazing.
Reply from Robotime
Hi Sheryl, thank you so much for your kind words! We’re thrilled to hear you’re enjoying the space shuttle’s mechanics—it’s details like that we’re really proud of. Hope you have a blast with it, and feel free to reach out anytime!
Efficace, merci
Reply from Robotime
Bonjour Marc, merci pour votre retour ! Nous sommes ravis que votre expérience ait été efficace et sans souci. Votre satisfaction est notre priorité, et nous espérons vous revoir bientôt.
Efficace, merci
Reply from Robotime
Hi Marc, thanks so much for the kind words! We're really glad everything went smoothly. Hope to see you again soon!
Challenging but fun.
Reply from Robotime
Hi TK, thank you for the great review! We're so glad you found it challenging but fun—that’s exactly the kind of experience we love to hear about. Happy building, and we hope to see you again soon!
Took forever to arrive way after the original order
Reply from Robotime
We're sorry for the long delay in delivery. Your patience is much appreciated. If you have any concerns or need further information, please contact our customer service at service@robotime.com. We'll do our best to ensure that future orders are delivered more promptly.
The product is quality, the only thing I would like is more extra pieces for the fragile parts. They do break and have to be glued no matter how careful you are.
Reply from Robotime
Hi James, thank you for your kind words about the product quality. We really appreciate your suggestion about including extra spare parts for the fragile pieces—that’s genuinely helpful feedback, and we’ll pass it along to our team. If you ever need assistance with replacements, feel free to reach out to service@robotime.com.
won't know till i see photos from my grandson
Reply from Robotime
Hi Henry, thank you so much for the 5-star review! We hope your grandson loves the product, and we’d be delighted to hear what you both think once the photos come in. Thanks again for choosing us!
Didn’t have to worry about a thing.
Reply from Robotime
Hi Randall, thank you so much for the kind words! We’re really happy to hear that everything went smoothly and that you could shop with complete peace of mind. That’s exactly the experience we want for every customer. Thanks again for choosing us!
super items. My grandson enloyed putting them together\
Reply from Robotime
Hi Terri, thank you so much for the wonderful review! We're so happy to hear your grandson enjoyed putting the items together — that's exactly what we love to see. We appreciate your trust and hope you'll shop with us again soon!
6 weeks and I am still waiting
Reply from Robotime
We're truly sorry for the long wait. Your order should have arrived by now. Please contact our customer service at service@robotime.com so that we can investigate the delay and get your item to you as soon as possible. We value your patience and will do everything we can to resolve this.
well worth protecting what I paid for
Reply from Robotime
Hi Mark, thank you so much for your kind words! We're really glad you feel your purchase was well protected and worth it. Your trust means a lot to us, and we hope to see you again soon!
Came perfectly on time. I was completely worry free 😊
Reply from Robotime
Hi there, thank you so much for your wonderful review! We're thrilled to hear that everything arrived right on time and that you had a completely worry-free experience. That's exactly what we aim for, and we hope to see you again soon!
Didn't use it. Package delivered on time.
Reply from Robotime
Hi Paul, thanks for taking the time to leave a review. We're glad your package arrived on time, and if you have any questions once you get around to using it, just reach out to us at service@robotime.com.
easy to assemble, thank you
Reply from Robotime
Hi Stan, thank you so much for your kind words! We're really glad to hear that assembly was easy and that everything went smoothly. We truly appreciate your support and hope you enjoy your purchase for a long time to come.
A small extra cost worthwhile I think especially since they come from china. Never had to claim on it so can’t say exactly how good it is.
Reply from Robotime
Hi Claire, thank you so much for the great review! We're really glad to hear you felt the extra cost was worth it — that peace of mind matters, especially with international shipping. If you ever need anything down the road, we're always here to help. Thanks again!
Provided peace of mind that we could ask for replacement parts if needed. Not used so far.
Reply from Robotime
Hi Ruth, thank you for your thoughtful review! We’re really glad to hear that knowing replacement parts are available gave you that extra peace of mind. If you ever need anything down the road, we’ll be happy to help.
Shipping took a bit longer than expected but it still arrived in reasonable time
Reply from Robotime
Hi Amanda, thank you for sharing your experience! We're really glad your order arrived within a reasonable time, even though shipping took a little longer than expected. We appreciate your patience and hope you enjoy your purchase!
The best wooden model ive built
Reply from Robotime
Hi Rod, thank you so much for the kind words! We’re thrilled to hear that our wooden model is the best one you’ve built — that means a lot to us. Happy building, and we hope to see you again soon!
