Buyers choice. Use it don't use it either way
Reply from Robotime
Thank you very much for your compliments, we will continue to provide better quality products and services.
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The information on this page is based solely on product reviews written by customers of Robotime via Trustpilot.
Product details
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All reviews
I am in love with Robotime products. All the kits I have done have been quality materials. Instructions I can understand, which results in a finished product i love showing off.
Reply from Robotime
Thank you very much for your compliments, we will continue to provide better quality products and services.
Nothing much to write here
Reply from Robotime
Hi David,
Thanks for your review! We're glad everything's been smooth — if you ever need anything, we're just an email away at service@robotime.com.
Enjoy!
Good idea no messing about.
Reply from Robotime
Hi Yvonne, thanks for the great review! We're really glad it was such a simple, no-fuss experience for you. We truly appreciate your support and hope to welcome you back again soon!
I have done many builds and by far, your products rule!
Reply from Robotime
Hi Marilea, thank you so much for your kind words! We're thrilled to hear that our products have made such a great impression across all your builds. Happy building, and we look forward to seeing what you create next!
Just nice to feel like we have a trusted backup if anything goes wrong.
Reply from Robotime
Hi Amanda, thank you so much for your kind words! We’re really glad to know that you feel confident having us as a reliable backup whenever you need it. That trust means the world to us, and we’ll always be here to help.
Another amazing product
Reply from Robotime
Hi Elliott, thank you so much for your kind words! We're thrilled to hear you're loving another one of our products. It means a lot to us, and we can't wait to have you back for your next build.
Fantastic, fun to build and watch this coming to life
Reply from Robotime
Hi MsMinky, thank you so much for your wonderful review! We're thrilled to hear you had such a great time building it and watching it come to life. That's exactly the experience we hope to create, and we truly appreciate your support.
No issues with delivery it came faster than expected
Reply from Robotime
Hi Jason, thank you so much for your kind words! We're thrilled to hear your order arrived even faster than expected. It means a lot to us that you had a worry-free experience, and we hope you enjoy your purchase. We look forward to welcoming you back soon!
Happy with purchase and service.
Reply from Robotime
Hi Mags, thank you so much for your kind words! We're really happy to hear that you're pleased with both your purchase and the service you received. It means a lot to us, and we hope to see you again soon!
very nice piece
Reply from Robotime
Hi VITO, thank you so much for the kind words! We're really glad to hear that you're happy with your piece, and we appreciate you taking the time to share your experience. Enjoy it, and we hope to see you again soon!
Was worth having it
Reply from Robotime
Hi Richard, thanks for the great review! So glad to hear it was worth having – that’s exactly what we aim for. We really appreciate your support and hope you enjoy it for a long time!
Didn't use this option but easy to use and good price
Reply from Robotime
Hi Stewart, thanks so much for the kind review! We’re really glad to hear you found it easy to use and well-priced. Even if you didn’t need that option, it’s great to know the experience felt simple and worry-free. Thanks again for sharing!
This is the third one of this type that I have purchased, I’ve also have done gift shop and the coffee shop so the clock is the last one, I am hopping there be more like these models as I have found brilliant to make and look nice on the shelf Regards John Darby
Reply from Robotime
Hi John,
Thank you so much for your continued support and for sharing your experience! It’s wonderful to hear that you’ve enjoyed building the gift shop and coffee shop models, and we’re thrilled the clock completes your collection. We truly appreciate your kind words and hope to bring you more models like these in the future.
Best regards
Some parts where not very strong and broke when taken out of the wood
Reply from Robotime
We’re sorry some parts broke right after being detached from the wooden board due to insufficient sturdiness.
Kindly send your order information to service@robotime.com, and we will arrange complimentary replacement parts for you.
Nice puzzle. Design is great with outstanding detail, nice coloring, and good fit. Only thing that kept me from giving it a 5 star rating is the lousy shipping. Took longer than estimated and sits for days in one location without any good tracking.
Reply from Robotime
Hi John, thank you for the kind words about the puzzle—we're really glad you enjoyed the design and fit. We're sorry the shipping fell short of expectations, though. If you ever have delivery concerns, feel free to reach out to us at service@robotime.com and we'll be happy to help.
A challenge, but fun
Reply from Robotime
Hi Shannan, thank you so much for your kind words! We’re really glad to hear you enjoyed the challenge and had fun with it — that’s exactly the experience we hope for. Thanks again for choosing us, and we’d love to have you back for another project soon!
enjoy wonderful time
Reply from Robotime
Hi Martin, thank you so much for your kind words! We're thrilled to hear you had a wonderful time with our product. It means a lot to us, and we hope to see you again soon!
The instructions were very clear and easy to put together. However when you slide cuckoo box in make sure it slides in very easily otherwise the doors will not open fully when put together. I had to do some sanding and a very small amount of lube to fix the problem.
Reply from Robotime
Hi Jodi, thank you so much for the great review and for sharing that helpful tip about the cuckoo box! We’re really glad the instructions were clear, and we appreciate the heads-up about the fit — we’ll definitely look into making that part smoother. Happy building and enjoy your project!
Demanded I send pictures of a problem that couldn't be seen, and then claimed th pictures were digitally altered.
Reply from Robotime
We sincerely apologize for the unreasonable handling of your case and the frustrating experience it has caused. This falls far below our service standards, and we take full responsibility.
Please contact us at service@robotime.com with your order details, and we will properly resolve your issue promptly.