Roberts Crossley Solicitors Reviews 

507
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and always available to answer questions, making the process smooth and stress-free. The service is frequently described as excellent, efficient, and professional, with many appreciating the clear communication and prompt responses to inquiries. People highlight the quick response times and the overall ease of the user experience, often recommending the company for its trustworthy and reliable services. However, some customers also noted issues with the company's business model, particularly regarding communication methods and adapting practices for elderly clients without IT skills. A few other people also felt that documents were not properly checked, leading to issues that required further attention.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many customers appreciating the quick and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as great from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(507)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roberts Crossley Solicitors is a five stars highly recommended

Although I have history experience with different solicitors , I would say Roberts Crossley Solicitors are one of best highest Rank , so far three properties from lease extension to sales , most important the confidence I experienced while I rest assured I am in safe hands trustworthy persons , furthermore I have recommended the firm for my daughter on her recent sale . still upcoming in the very near future.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, and Caring – Highly Recommend Roberts Crossley Solicitors

We recently used Roberts Crossley Solicitors for the sale and purchase of a property on behalf of my elderly parents, and the service we received was excellent from start to finish.

John Roberts handled everything with professionalism, efficiency, and care, and was on hand to answer any questions. The online portal was a great way to see the progress of each step. What could have been a stressful experience became a smooth and straightforward one.

We felt reassured at every stage and were impressed by the speed with which matters were progressed without ever compromising attention to detail. Thanks to John's work, both the sale and purchase went through seamlessly.

I wouldn’t hesitate to recommend them to anyone looking for a trustworthy and approachable solicitor.

22 August 2025
Rated 5 out of 5 stars

Rob Morrison 10/10

Rob Morrison is both professional and courteous. Communication is excellent. RC Legal have dealt with many transactions for us and we simply cannot imagine going anywhere else.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Alicia McLellan provided me with a…excellent service

Alicia McLellan provided me with a wonderful service. Very efficient, always replying to any queries almost immediately and was always extremely pleasant and helpful. She ensured I was kept informed of progress at all times and made the transfer of equity between my brother and myself very easy and straightforward,would highly recommend.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Lily Moores was excellent

Lily Moores was excellent, highly professional and thorough in dealing with the sale of our mums house. What I really liked was her personable approach when we spoke always taking the time to explain things clearly.

18 August 2025
Rated 5 out of 5 stars

Great experience

We used Robert Crossley Solicitors for the first time for the sale of my mother’s home. Lilly Moores made the process easier with her excellent knowledge and communication skills. She was always available to answer any queries we had and was proactive in trying to complete the sale asap. It was a pleasure working with her.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Job well done by Ben

This is the 3rd property that Ben Thomas has handled for us. This last one was particularly difficult as the first 2 buyers dropped out but throughout the process Ben was always cheerful and expertly brought the sale to a successful conclusion in an impressively short time.
Well done Ben - you are a star and we would certainly recommend you.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Ben never fails. Such an amazing company. I have used these 3 times and everytime im kept upto date and always ahead of the game! Thank you Ben . Your a star ⭐

15 August 2025
Unprompted review
Rated 5 out of 5 stars

John Roberts , the human touch.

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts.
He has always made himself available on the phone , always acting promptly.
He has a sense of humour !
He cares about his clients , understanding their needs.
John deciphers the jargon with a deft touch.
If you are looking to by or sell a house then here is a man and company that is approachable , trustworthy and , above all , provides that essential human touch.

7 August 2025
Rated 5 out of 5 stars

Drama-free conveyancing.

My 2nd time using Roberts Crossley. Experience was great, they made what is normally a very stressful process surprisingly calm. There were no dramas, and a successful completion.

Special Shout out to John who was fantastic.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Jonathon did an amazing job at dealing…

Jonathon did an amazing job at dealing with my house sale,after the 1st 2 buyers backed out.
The third one , was requesting some unusual requests through their solicitor who was extremely slow to respond,Thank you Jonathan for your patience and persistence . Jonathan was always available to chat when needed and always actioned issues immediately.
I would highly recommend Robert Crossley after finding them on the internet.

24 July 2025
Rated 5 out of 5 stars

Communication

The big thing with this process is communication and Roberts Crossley did it very well.
Lily kept me updated at each stage and was always available to discuss matters with me.
All in all, a very smooth transaction.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish — thank you for everything!
From the first stages and getting quotes I was constantly going back and fourth with Alicea. They truly were so kind and gentle in their responses and truly helpful that I had felt so secure when choosing Robert’s Crossley Solicitors.

We honestly couldn’t have asked for a better solicitor, Katy. From day one, they were reliable, approachable, and always one step ahead. With their quotes, I was constantly going back and fourth and Alicea was so kind and gentle in her responses and truly helpful. Every stage of the process was explained clearly and handled with care — no chasing, no confusion, just genuine support and expertise throughout.

What really stood out was how personal the service felt. We never felt like just another case — they took the time to reassure,
keep us fully informed. Even in the more stressful moments, they were calm, and completely on the ball.

This was a huge step for us, and we’re so thankful to have had such a brilliant solicitor on our side. We would recommend them in a heartbeat — they made a complicated process feel safe, simple, and human. We’re truly grateful.

We will definitely be returning customers and will recommend them to everyone too.

Thank you so much to everyone involved for taking the time to be so helpful!

*If you are looking at these reviews wondering whether to choose RC, please trust me when I say to DO IT, you honestly cannot find better*

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

From start to finish these people have gone above & beyond our expectations. Very competitive prices. Nothing ever seems to much trouble. Would definitely recommend & use in the future. Thanks guys

28 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look