Roberts Crossley Solicitors Reviews 

510
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachability, making complex processes feel manageable and stress-free. The service provided is frequently described as excellent, with many people highlighting the efficiency, clear communication, and proactive approach in handling their cases. Reviewers often note the quick response times to queries and emails, along with a smooth overall user experience, contributing to a seamless process. However, some customers mentioned dissatisfaction with the company's business model, specifically regarding the primary use of email for communication and a perceived inability to adapt practices for elderly clients without IT skills. One reviewer also reported issues with a previous transaction, which led to additional steps and a negative assessment of the service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers report positive experiences, noting they were well-guided and assisted throughout the purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

We were well guided and assisted throughout the whole purchase process. The srff were kind, patient and thorough in their work. Due diligence was evident every step of the way. Would highly r... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(510)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

We found Robert very helpful, if we had any problems he always answered the phone and it never felt like too much trouble . The whole process was efficient and I could not have asked for better service . Will definitely recommend to other people.

2 December 2025
Rated 5 out of 5 stars

Had a great experience

Had a great experience. Roberts Crossley got everything done to a great standard and were very efficient. Their communication was excellent keeping us up to date with the process, advising us on our next steps and answering any questions we had. They were very quick to respond to emails and we had a great experience with them overall.

28 November 2025
Rated 5 out of 5 stars

I cannot recommend and praise enough

I cannot recommend and praise Ben Thomas at Robert Crossley enough. Ben went above and beyond to make my sale/purchase happen. Without him and his expertise and determination I wouldn’t be in my new home today. Thank you so much Ben

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience with Robert…

Really good experience with Robert Crossley Solicitors. Ben was always attentive and readily contactable making for smooth hassle free dealings for all my house purchase legal dealings.
Highly recommended.
Many thanks

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, focused on delivering the best conveyancing service. We were proactively kept informed of the progress of the property transfer. Pricing was competitive. I would have no reservation about recommending this firm of solicitors for conveyancing. Well done.

10 December 2025
Rated 5 out of 5 stars

Great solicitors

Excellent and thorough service from John Roberts, we were first time buyers and he helped us immeasurably. I would definitely recommend to anyone.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience. Would definitely use again!

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when required. He also took his time to explain any legal bits we didn’t understand. Would definitely use their legal services again.

8 December 2025
Rated 5 out of 5 stars

Fantastic service from Will Mellor

Will Mellor has been very professional, efficient and approachable when dealing with my house sale. Fantastic service, always on hand if I needed questions answered. He was recommended to me by my daughter and I will definitely recommend him and his conveyancing team to my friends. Thank you so much Will.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and helpful

Ben Thomas and Will Mellor were both extremely helpful through our house purchase. We found them very responsive and willing to answer all our questions. They also had a particularly tricky time with the solicitor acting on the other side, but they always dealt with them with professionalism. Would recommend

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Robert's was a great guide

Robert's was a great guide through the process; which was completed smoothly even though we had to deal with multiple potential buyers.

20 November 2025
Rated 5 out of 5 stars

Super Solicitor

We’ve used Ben twice now to buy and then sell a property. He is very calm and gets the job done. Communications are very good. I would definitely recommend him. Thanks for your support and assistance Ben.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service - this is my 3rd purchase and great service from start to finish as always. Big thanks to Ben who has been great to deal with - always friendly and helpful, and nothing is ever too much trouble…. Would not use any one else and look forward to future dealings with Ben and team :) Thanks again

21 November 2025
Unprompted review

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