A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more
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Review summary
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Reviews shaping this summary
Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more
I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more
Company details
Written by the company
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Contact info
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, United Kingdom
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
4.6
Excellent
446 reviews
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Hasn’t replied to negative reviews
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Came a lot quicker than I expected
Came a lot quicker than I expected, very easy to order. Would order from here again!
27 November 2025
Incubator
Purchasing an incubator from here was a stressful experience.
They took too long to reply, too many different staff answering questions with contradictory information. I never knew who I was in contact with making it very confusing. They don’t take phone calls but a quick call could have solved many issues.
I was hoping to purchase more incubators in the future but instead I’m looking elsewhere as I don’t want a repeat of the
stress.
24 November 2025
Great service
Never used this company before, but I absolutely will again!
Quick and easy checkout, kept up to date with delivery ect, and enclosures arrived super quickly, well packaged and look great!
25 November 2025
Unprompted review
Excellent service
Excellent service, I have used countless times
Every delivery is excellent, well packaged and frozen still frozen
27 October 2025
Got delivered to a random address in…
Got delivered to a random address in the top of my close. No answer when knocked. I was in all day. Asked for a replacement but was refused
27 October 2025
Fantastic quality, price and fast delivery.
Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out straight away. Highly recommended.
27 October 2025
Excellent quality,super fast delivery
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extremely well packaged and the contents were still completely frozen, they look to be really good quality as well. I won't be going back to the local shop in future, Ridgeway is excellent.
28 October 2025
Unprompted review
Excellent Service
I have ordered from this company a few times now and the speed of their delivery is incredible!
My most recent order was for frozen mice and I ordered on Sunday afternoon and they were with me on Monday morning! The packaging was excellent and the mice were very much still frozen solid
Absolutely fantastic and will definitely be ordering again
20 October 2025
Unprompted review
Always amazing service & top quality…
Always amazing service & top quality products. Fantastic customer service from the company director when an issue was raised. Dealt with very quickly, respectfully & diligently. I would & do thoroughly recommend Ridgeway frozen.
29 September 2025
Top Quality
Always an impeccable service from ridgeway. A highly professional company that I have been using for many many years with a history of great services.
29 September 2025
Quality second to none!
I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and service.
26 September 2025
Very satisfied …
Easy to order and great value for money. Item was packed and shipped perfectly. Thank you
26 September 2025
Have used this company now for a few…
Have used this company now for a few orders and all I can say is they are a first class company.
There products are always in first class condition and delivery is always on time well done keep up the good work Thank you
28 August 2025
First time using
First time using , absolutely brilliant service , brilliant delivery quick 🙏🙏 highly recommended excellent quality one happy snakey 🙏🙏 you won’t be disappointed ordering off these 🙏🙏
3 September 2025
Unprompted review
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