Ridgewayfrozen Reviews 

Simple easy to deal with, and first class servuce.

I ordered from Ridgeway and after i made the order i realised i had used the wrong address, a quick email to them and it was delivered on time to the correct house.
As always a great product, great delivery and always arrives in perfect frozen condition.

I am a frequent buyer from this supplier and most of the time the orders are delivered in a decent condition but i have just received my order and a few of the items were slit open with the items falling out (mice). I normally store the items in the original packaging but i am unable to do that this time and im going to have to transfer into other storage. The items themselves were in good condition so no issue there, i just wish that there was a bit more care taken with packaging of items, especially when spending a decent amount of money on the items and delivery.

Always comes in well packaged and in good condition.

Very quick to get it out to us and the website is very explicit asqell

Well packed frozen food

A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley separate them without getting cold burn 🤣. 10/10 will use again.

Your consistent delivery of exceptional value and quality, coupled with reliable frozen product arrival, is highly commendable. We wholeheartedly endorse your services as a premier supplier.

Product not fit for purpose and appalling customer service.

I bought a vivarium advertised as “perfect for tarantulas”. Under normal, standard use for a terrestrial tarantula, the base bows and causes the sliding door to judder and catch.

The company claimed I should have identified the fault before opening or using the product, which is unrealistic and incorrect. You cannot know an item is faulty without unpacking and testing it, and using a faulty product does not remove consumer rights. Next, they told me it was too full of substrate, which it wasn’t and was under normal use for a tarantula, which it stated it was perfect for. There were no statements or limits stated about substrate depth prior to purchase, so this argument does not stand were it even true, which it isn’t.

The issue was reported promptly and within a few days by showing video evidence, yet they have refused a refund on the grounds it’s “opened” and now ignore my emails entirely. I have sent four which have been ignored. They seem to think I can somehow identify if a product is working or not without opening the box. Even after use it is illegal under the consumer protection act 2015 to refuse a refund for a faulty product, which this is. Therefore, Ridgeway Frozen may choose to breach your consumer rights as they did mine.

Do not purchase anything from here.

Good service

Having had great difficulty in the past getting Mulberry Madness repashy food for my very fussy gheko it was great to find Ridgeway. Straightforward ordering and delivered as soon as they opened after Christmas.

Never had any trouble with Ridgeway I buy in bulk so everything is still frozen even in the summer I'm buying a incubator so I'll find out what they're electrical items are like last one i bought was a whitepython it lasted two weeks and broke down so stay away from them I'll let people know when I've had it for awhile

Excellent service all round

Always great quality frozen rats and mice , I've used them for years ,never let me down yet, always well packaged

Excellent communication
Delivered on time .
Not damaged
Brilliant will definitely use them again.

I always use Ridgeway for my frozen reptile food.
Its a very easy ordering process. The food is always packaged well... and frozen still.
Always had a good delivery time.
And the prices are really good!

Excellent service as always, thank you

Excellent service as usual, well packaged and speedy delivery.

I have used this company couple of times now and had the same problem each time. First time I was charged 3 times for one order, I received 1 overpayment back but not the second and to this date have still not received it. I did email them and was told to gove it a couple of days. After 3 days i emailed them again but received no reply. The second time stupidly thinking that maybe it was a glitch on the site and hopefully fixed, I decided to try again. This time they took 2 payments and admittedly returned the overpayment immediately, I emailed them to ask could they please fix the site but have heard nothing from them. I have stated to them that I will not buy from them until it is fixed and could they acknowledge my issue, but a month on and i have no contact from them.
This is a shame as I prefer their product to other sources ive used and I would like to stress that their product is excellent, I am just afraid that if I keep using them, there will be more incidents where I dont receive the overpayment back like the first time I used them.

There customer service needs attention!