We had an excellent experience with Riderly! We rented a Yamaha Dragstar for a few days to explore Mallorca, and everything was greatfrom start to finish. Gianluca was very friendly, communicative, an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a motorcycle online through Riderly. I flew down to Portugal for the HOG rally in Cascais and rented the Goldwing (all the Harleys were booked out) for 4 days. Great professional frie... See more
Using Riderly to rent a motorcycle in Budva was a fantastic experience. The booking platform is very user-friendly, communication was clear, and everything went exactly as planned. Finding a reliable... See more
Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.9
Excellent
277 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good good service
21 July 2024
Unprompted review
Reply from Riderly
Hello Massimo!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
I had good experience
I had good experience. Affordable and reliable scooter. Keep it up. Thank you so much Motorent Manila will surely rent again.
4 July 2024
Unprompted review
Reply from Riderly
Hello Rovie!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do 💪
We'll make sure to pass the praises to our partners as well!
Best regards,
Support Team @ Riderly.com
Amazing phone attendance
The attendance on the phone was amazing, Ayú was amazing and her boss as well. They made all possible for me to solve my problem. Thank you
24 June 2024
Unprompted review
Reply from Riderly
Hello Alex!
She’s a gem! Here's to amazing customer service and problem-solving 💪
We will be sure to pass on the appraisal, as we are positive it will light a smile on her face!
Best regards,
Support Team @ Riderly.com
We had a great experience
We had a great experience. Drive spot has A1 service , clean new and like new bikes with lots of power and good gas mileage, also the helmets are clean lile new! . The owner is super nice and trustworthy! It was a very smooth and fast rental and return. WE WILL COME BACK EVERY TIME!
23 June 2024
Unprompted review
Reply from Riderly
Hello Micheal!
We are overjoyed to hear how satisfied you are with the work of our partners 🌟
We can't wait to see you again in the future and hear about your adventures!
Best regards,
Support Team @ Riderly.com
professionals
I had to cancel a motorcycle rental in Greece, I received wonderful service and a full refund. I worked with professionals, great and fast service, highly recommended
17 June 2024
Unprompted review
Reply from Riderly
Hello!
We're sorry you had to cancel, but happy to hear our team made it smooth and easy.
We hope that you will come back to us in the future if you need another ride! 💪
Best regards,
Support Team @ Riderly.com
Everything well organized
When I was looking to rent a motorbike in Namibia for a short period, Riderly had the perfect solution for me.
Apart from the fact that they arrange everything well they also know the businesses they are dealing with, in my case it was Namibia Motorcycles, an absolutely top company.
If only for 4 days, every mile on the Royal Enfield from Namibia Motorcycles was a fantastic experience.
Thank you very much for all your efforts to make this happen: the perfectly maintained motorcycle, the fitting of the necessary accessories, the booking of the lodges, the route suggestions, all the practical tips and especially the personal approach that contributed to this unforgettable trip on two wheels.
If it were possible to give six stars I would certainly have done so, unfortunately the system does not allow that and I have to leave it at a well-deserved five ;-)
When I get the chance to explore the rest of Namibia by motorcycle I will definitely come back to you!
7 May 2024
Unprompted review
Reply from Riderly
Hello!
We’re humbled by your support and this wonderful review!
Glad we could make everything efficient and hassle-free and that we got to be a part of your amazing experience 🌟
Your kind words made our day, and we can't wait to see what your next adventure will be like!
Best regards,
Support Team @ Riderly.com
Customer service was excellent and…
Customer service was excellent and useful, with immediate replies during weekends and at night
6 June 2024
Unprompted review
Reply from Riderly
Hello Elie!
It's great to know that you found our team to be professional and pleasant to work with. We appreciate your recommendation and hope to assist you again in the future! 🌟
Best regards,
Support Team @ Riderly.com
This is really THE service you would like to have from every company
Excellent service from Riderly. They did a personalized job and found a solution when the rental company told me that since they had the motorcycle I chose listed in stock, it was not available on those dates. The ladies at Riderly managed to obtain a top model at a very suitable price. What I felt about the service was the feeling that they were really taking care of my problem.
7 June 2024
Unprompted review
Reply from Riderly
Hello Enrique!
We are overjoyed to hear how satisfied you are with the work of our very own team of ladies 💪
Their custom-oriented approach is a thing of beauty, and we couldn't be happier to have them representing us.
Your satisfaction is what drives us, and we can’t wait to welcome you back for another adventure!
Best regards,
Support Team @ Riderly.com
Amazing customer service
My trip in Morocco was not great, but the customer service of Riderly was outstanding. I really recommend renting a new bike (mine was too old, and this is not Riderly fault).
6 June 2024
Unprompted review
Reply from Riderly
Hello Alex!
We are sorry to hear about your trip, but are very glad that we managed to make it even a little bit better 😊
We hope that you will come back to us in the future and that we can prove ourselves even more 💪
Best regards,
Support Team @ Riderly.com
Excellent service
Excellent service. They offered a wonderful price for a scooter. I picked it up at Palma de Mallorca airport quickly through a self-service kiosk, returned it without any problems before the flight
23 May 2024
Unprompted review
Reply from Riderly
Hello Sergey!
Thanks a million for the shoutout, we appreciate your time to write this! 🌟
Best regards,
Support Team @ Riderly.com
Excellent customer service
Excellent customer service and always on time!
31 May 2024
Unprompted review
Reply from Riderly
Hello Efstathios, we love your kind words. ❤
Thank you for leaving us 5 stars!
Best regards,
Support Team @ Riderly.com
kind, patient and helpful.
After closing the order I regretted and asked to change the type of motorcycle. I received a very quick response from Lian who was very kind, patient and helpful.
Highly recommend renting a vehicle from them.
I will definitely order from them next time as well.
30 May 2024
Unprompted review
Reply from Riderly
Hi Mike!
We truly appreciate your kind words and the shoutout!
We're so lucky to have Lian on our team! We'll make sure to pass the good word to her! 💪
Best regards,
Support Team @ Riderly.com
Cancellation
I had booked a motorcycle but because something happed I was not able to go to Rhodes.
Immediately I sent an email to the company that I want to cancel my booking and not less than 4 minutes they replied to me and they already sent back the money.
This shows how much professional they are and that I can trust them!
For the next time, I know from where I will rent.
Thank you so much Mr. Lucas for your help!
28 May 2024
Unprompted review
Reply from Riderly
Hello Danae!
Great customer service, quick solution, and a nice guy who explains it all—sounds like the perfect combo.
It's awesome when the service meets the expectations. 💪
We'll make sure that Mr. Lucas hears this!
Best regards,
Support Team @ Riderly.com
Great customer service
I made my reservation easily online. However my travel companion was not going to be able to leave work and we are replanning our trip. Riderly had no problem reversing the charges and canceling my reservation. I will most definitely be using them from now on.
24 May 2024
Unprompted review
Reply from Riderly
Hi Michael!
We love to find quick and easy solutions to ensure our customers are happy! 🌟
You inspire us to strive for excellence every day and we're honored to be your choice!
Best regards,
Support Team @ Riderly.com
Lucas was stellar..
Lucas was stellar... despite my specifics and mess ups, he made it great!
23 May 2024
Unprompted review
Reply from Riderly
Hello Isaac!
It's team members like Lucas who make our customers feel truly valued, cheers to their incredible dedication! 💪
Best regards,
Support Team @ Riderly.com
Riderly is the BEST
I've been very pleased and happy with Riderly. Their response time is quick, they've always kept in the loop and quickly found a bike for me. I highly recommend that others choose Riderly and look forward to renting through Riderly in the future.
22 May 2024
Unprompted review
Reply from Riderly
Hello Erik!
Thank you for the shoutout and love!
We strive to have the best customer service and to ensure everyone is satisfied 💪
See you soon on your next adventure!
Best regards,
Support Team @ Riderly.com
Very easy to book the motorcycle
Very easy to book the motorcycle. When needed, they responded very quickly and gave support and solution to the problem.
17 May 2024
Unprompted review
Reply from Riderly
Hello Nikos!
Thank you for your kind review 😊
We can't wait to see you again in the future!
Best regards,
Support Team @ Riderly.com
Everything was great and smooth
Everything was great and smooth. Highly recommended!
Andjela from customer service was phenomenal! Prompt and helpful. Greatest service ever!
1 May 2024
Unprompted review
Reply from Riderly
Hello Yifat!
Thank you for acknowledging the commitment of our team!
We'll make sure to pass on your kind words to Andjela and continue striving for excellence.
Thank you for being a valued customer ✨
Best regards,
Support Team @ Riderly.com
Best there is
Riderly is the best company.
Here is why.
We had arranged scooter pickup at the airport with easy go bali at 13:30
Our flight was delayed so we arrived at the meeting point 30 later.
We were searching for them but they were nowhere to be found.
We tried to contact them via WhatsApp for at least one hour but they never answered us.Meanwhile we also contacted Riderly who answered right away.
They also called them and couldn't find them(they also did an investigation about this).
Not only they searched and found us another company within 30 minutes they also returned us the money we had already paid at the first company.
When tou travel abroad communication is key.And Ridelry really came through.
I suggest to anyone visiting to prefer this company because they earned my trust.
Good job and thank you!
1 May 2024
Unprompted review
Reply from Riderly
Hello Andreas!
Thanks a million for the shoutout, we appreciate your time to write this!
We're thrilled to hear that you found our communication smooth and our responses quick, we're all about effective resolutions.
We'll make sure to pass on the good words to the whole team 💪
Best regards,
Support Team @ Riderly.com
They have deleted my previous review
They have deleted my previous review! Silently, without any notification. There is no sense to believe in all these fake reviews on this company page, because Trustpilot allows them to delete bad reviews and keep only good ones.
6 May 2024
Unprompted review
Reply from Riderly
Dear Justine,
We appreciate you taking the time to share your thoughts. However, we want to assure you that we do not have the ability to delete or remove negative reviews on Trustpilot. Trustpilot is an independent review platform that maintains strict guidelines to ensure the integrity and transparency of the reviews posted on their site.
Trustpilot offers a public page transparency report for every company profile, which clearly lists any removed reviews that may have violated their terms of service. We are proud to say that out of our 144 reviews, we have zero removed reviews, and only one flagged review, which still remains visible after inappropriate content was moderated.
Transparency report: https://www.trustpilot.com/review/riderly.com/transparency
We take all feedback seriously and strive to provide the best possible experience for our customers. However, upon searching our records, we could not find any reservations or support tickets associated with the name "Justine B." We would be more than happy to learn more about the issue you encountered and see how we can help resolve it to your satisfaction.
Please feel free to reach out to us directly at support@riderly.com, and our dedicated customer support team will be glad to assist you further. 👍🏼
Regards,
Support Team @ Riderly.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.