Just rented a motorcycle with Riderly on their website, big shout out to Helena who was on the chat extremely helpful , one of the best interactions i have had with web chat well done .....
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Riderly was in my case the first option to search a rental bike in valencia, as their website makes it really easy to find the right choice. Also the process handling is well supported, this time the... See more
Company replied
Even though it is off-season at the moment, the staff at riderly.com tried the best they could to help me find an adventure bike for a ride in Portugal. They checked with all the local rental compan... See more
Company replied
Among the cheaper rental service you can find in Menorca with very satisfying services. Everything went really well, from the first steps on Riderly’s website until the end of our trip with the s... See more
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.8
Excellent
249 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent web Chat ....Helena
Just rented a motorcycle with Riderly on their website,
big shout out to Helena who was on the chat
extremely helpful , one of the best interactions i have had with web chat
well done .....
26 February 2026
Unprompted review
Reply from Riderly
Hello Bryan,
We’re thrilled to hear your Riderly experience hit the sweet spot! And Helena? She’ll be grinning from ear to ear knowing she made your chat one of the best ever. (We told her to expect fame and glory… or at least a very happy customer!) 💙
Enjoy every twist, turn, and breeze on your new ride, and remember, if you ever need a hand, a motorcycle, or an adventure, we got your back.
Cheers,
Customer Success Team @ Riderly.com
Great company and great people ,Pura…
Great company and great people ,Pura Vida thanks
11 February 2026
Unprompted review
Reply from Riderly
Dear Eckert,
Thank you for your positive feedback. We’re delighted you were satisfied with our service and hope to serve you again soon! 🏍️😎
Sincerely,
Customer Success Team @ Riderly.com
Excellent service and communication…
Excellent service and communication from Riderly. Fast response even over the weekend, with maximum helpfulness.
It’s great to have reliable support “in the background,” especially when traveling to destinations where that isn’t always standard.
Truly professional approach — we will definitely use them again for our next trips!
10 February 2026
Unprompted review
Reply from Riderly
Hello Milan,
Thank you very much for your wonderful feedback!
We truly appreciate you taking the time to share your experience. It means a lot to know that our support and communication made a positive difference.
Providing fast, helpful, and dependable service, is exactly what we strive for, so your kind words are incredibly encouraging for our team. 💙
We’re delighted to hear that you plan to use Riderly again for your future trips. We’ll be here and ready to support you whenever you need us. 😎
Wishing you many more great adventures ahead, and we look forward to assisting you again soon!
Warm regards,
Customer Success Team @ Riderly.com
One of the best customer service I have…
One of the best customer service I have experienced.
Went into an unfortunate situation with a local motorbike rental and they handled it like kings!
2 February 2026
Unprompted review
Reply from Riderly
Hello JM,
Thank you so much for your kind words! We’re really glad we could support you through that situation and help make things right.
Providing reliable assistance, especially when things don’t go as planned, is exactly what we aim for. 💙
We truly appreciate your trust and hope to assist you again on your next ride.
Safe travels! 🏍️
Customer Success Team @ Riderly.com
An awesome guide to local motorcycle rentals
Even though it is off-season at the moment, the staff at riderly.com tried the best they could to help me find an adventure bike for a ride in Portugal. They checked with all the local rental companies near the city I was planning to start my trip to try to find the adventure bike I was looking for. And even when the odds were not in my favour because the local companies were either already booked or did not have the type of bike I needed, they kindly directed me to one of the larger global rental chains even though they had spent already so much time on my requests.
Shoutout to them for providing great service and being awesome!
Thank you guys once more!
21 January 2026
Unprompted review
Reply from Riderly
Hello Rihards,
Thank you very much for taking the time to share your experience with us. We truly appreciate your kind words. 💙
Even during the off-season, our goal is always to explore every possible option and provide the best support we can. While availability can sometimes be limited, we’re glad our team was able to assist you by checking with local rental partners and pointing you toward an alternative that could help with your plans. 💪🏻
Your feedback means a lot to us. Thank you again for your trust and for recognizing their efforts.
Stay awesome!
Customer Success Team @ Riderly.com
Riderly.com the best
The Riderly support services are the best! They were very helpful, kind. Reimbursement the did even I made a mistake with booking!
Greetings
15 January 2026
Unprompted review
Reply from Riderly
Hello Eldar,
Thank you so much for your kind words and for taking the time to share your experience with Riderly!
We always strive to support our riders in the best way possible, and feedback like yours reinforces our commitment. 😎
We genuinely appreciate your trust and hope to welcome you again on your next adventure.
Stay awesome,
Customer Success Team @ Riderly.com
I wanted to compliment RIDERLY for…
I wanted to compliment RIDERLY for their professionalism and expertise in motorcycle rentals. I rented two motorcycles from them: one Moto Guzzi for a wonderful tour of the island of Tenerife and the other a Harley Davidson for a magnificent tour of the West Coast of South Africa.
10 January 2026
Unprompted review
Reply from Riderly
Hello Fabio,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your compliment regarding our professionalism and expertise in motorcycle rentals. 😎
We're delighted to hear that you enjoyed both of your recent experiences, from touring the island of Tenerife on a Moto Guzzi to exploring the West Coast of South Africa on a Harley Davidson. It’s wonderful to know that the bikes contributed to two memorable adventures! 🏍️
Thanks again for being part of our community, and we can’t wait to serve you again!
Warm regards,
Customer Success Team @ Riderly.com
Reliable Motorbike Rental – My Go-To Choice Every Year
I’ve been renting a motorbike here for several years, and every time I come for my annual vacation the experience is excellent. Everything is always well organized, smooth, and finished exactly as agreed. The bikes are in great condition, and the service is reliable and professional. Highly recommended for anyone looking for a stress-free rental.
9 December 2025
Unprompted review
Reply from Riderly
Hi Dzevrnja,
Reading your review put big smiles on our faces. We’re so glad you had a great experience!
We are truly grateful for your thoughtful review. It’s our pleasure to know that your experience met your expectations. 🏍️
We look forward to your next visit!
Kind regards,
Customer Success Team @ Riderly.com
Easy to deal with
Easy to deal with . Good communication and a great bike and experience. Highly recommend. 5 stars
29 November 2025
Unprompted review
Reply from Riderly
Hello Paul,
Thanks a bunch for leaving such a great review! We’re thrilled that you enjoyed your experience. 😎
Looking forward to seeing you again for your next rental adventure!
Cheers,
Customer Success Team @ Riderly.com
Excellent experience…
I had an excellent experience with Riderly. With them I rented a motorbike in Zanzibar. My experience was excellent and easy from Riderly till Happy Bikes Zanzibar. Truly recommended!
15 December 2025
Unprompted review
Reply from Riderly
Hi Nelson,
Thank you for taking the time to leave such a kind review. It’s a pleasure to know that you enjoyed your rental experience.
Your continued support means so much to us, we hope to see you again soon! 🛵
Warm regards,
Customer Success Team @ Riderly.com
good motorbikes, pure fun
good motorbikes, well organized - pure fun
21 November 2025
Unprompted review
Reply from Riderly
Hi Sieber,
We were thrilled to read your review, thank you so much! It was a pleasure having you, and we’re delighted that everything met your expectations. 😎🏍️
Hope to welcome you back soon!
Cheers,
Customer Success Team @ Riderly.com
Riderly was in my case the first option…
Riderly was in my case the first option to search a rental bike in valencia, as their website makes it really easy to find the right choice. Also the process handling is well supported, this time the contact at riderly had to inform me that my booked bike wasn´t anymore available, but offered an self researched option, which was the right hit at the positive end. So my recommendation...when you are not clear where to find your right rental bike, here is the best support solution.
17 November 2025
Unprompted review
Reply from Riderly
Hi Stefan,
Thank you for taking the time to leave such a kind review. It’s a pleasure to know that you our team was able to help you find an alternative for your rental. 💙
Your continued support means so much to us, and we hope to see you again soon!
Stay awesome,
Customer Success Team @ Riderly.com
Professional Rental company
Professional, Attentive, friendly
Go the extra mile
Great New bike (BMW 1250 GS)
Nothing any trouble
I will rent again on my Next visit in the very near future
Maybe go to the dark side and get a Harley for one day lol
26 November 2025
Unprompted review
Reply from Riderly
Hi Bob,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience and enjoyed the brand-new BMW 1250 GS. Our team always aims to go the extra mile, so it’s wonderful to know everything went smoothly for you. 🏍️
We’d be excited to welcome you back on your next visit, and if you decide to explore the “dark side” with a Harley for a day, we’ll be more than happy to arrange it! 😎
Thanks again for choosing Riderly, and see you soon on your next adventure!
Warm regards,
Customer Success Team @ Riderly.com
Trusted.
Trusted.Got us a great bike.Fast response and easy to communicate with. Will choose riderly again for our next rental.
7 November 2025
Unprompted review
Reply from Riderly
Hi Mohd,
We loved reading your review! Thanks a ton! It was great having you, and we’re thrilled everything went smoothly. 🏍️
See you again soon!
Cheers,
Customer Success Team @ Riderly.com
We rented 2 BMW F900GS’s with OXBikers…
We rented 2 BMW F900GS’s with OXBikers at Marrakesh for a 10 days tour through Morocco. It was an amazing adventure on 2 new bikes. We highly recommend Khalid and his team as they are great and very friendly.
7 November 2025
Unprompted review
Reply from Riderly
Hi there,
Thanks a bunch for leaving such a great review! We’re thrilled that you enjoyed your experience. 😎
Looking forward to seeing you again for your next rental adventure!
Best,
Customer Success Team @ Riderly.com
Great customer service…
Great customer service and very simple process that got me a great scooter for an excellent price. I will be back in Mauritius in 2026 and will definitely use Riderly again.
1 September 2025
Unprompted review
Reply from Riderly
Hello John,
Your review truly brightened our day! Thank you for your kind words. 💙
Thanks again for being part of our Riderly community! We can’t wait to serve you again.
Ride safe,
Customer Success Team @ Riderly.com
Reply from Riderly
Hi Bastian,
Quick, clear, and easy, just how we like it! 🏍️
Thanks for sharing your awesome experience. Looking forward to have you back!
Sincerely,
Customer Success Team @ Riderly.com
Riderly let the rental company take…
Riderly let the rental company take your complete deposit of 2000 euros per bike during 6 weeks!!;
Yes, it is in the signed contract but nobody orally, tell you that the money is taken, instead of just being blocked during 6 WEEKS!!
Why do I have to wait 6 weeks before being refunded?? . .no answer. ..my answer: because Riderly and the rental company KHL Moto Travel has earned money with this practice but this block my credit card during 5 week!! And Riderly does not care!!. In addition, 2x 42 euros taken for the exchange rate.
Riderly and KHL Moto Travel : never rent anything from these companies!!
23 September 2025
Unprompted review
Reply from Riderly
Cher Sébastien,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments concernant le traitement de la caution.
En Bulgarie, il est plus courant de facturer la totalité de la caution plutôt que de placer une retenue sur la carte en raison des réglementations et pratiques bancaires locales, ainsi que des facteurs liés à votre banque émettrice. Cela peut rendre une facturation complète et un remboursement ultérieur plus faisables qu'une simple retenue.
Veuillez noter que le contrat de location indiquait clairement, et que le personnel local a expliqué, que les cautions peuvent prendre jusqu'à 30 jours ouvrables pour être remboursées, un délai qui a été respecté. Bien que cela soit à l'extrémité supérieure, cela reste conforme aux normes de l'industrie pour certaines régions. Nous nous efforçons de garantir que tous les termes et conditions soient clairs, transparents et accessibles à tout moment.
Tout au long de ce processus, nous avons travaillé avec diligence avec vous pour garantir la protection de vos droits, et nous continuerons à le faire concernant les frais de 42 EUR encourus. Nous enquêtons activement sur cette question avec le bureau local pour identifier la cause exacte. Il peut s'agir de frais de change ou de frais facturés par votre institution bancaire, mais nous nous engageons à faire en sorte que vous ne soyez pas lésé.
Nous apprécions votre patience et votre compréhension pendant que nous travaillons à résoudre vos préoccupations rapidement. Votre satisfaction est importante pour nous, et nous vous tiendrons informé de nos conclusions.
Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter directement à support@riderly.com.
Cordialement,
L'équipe de la Relation Clientèle @ Riderly.com
This is my first experience using…
This is my first experience using riderly. I’ve booked my moto rental about 6 month in advance so I have yet to actually give a full end to end review. However, I have extremely high hopes given the great staff. I had concerns with my booking and a plethora of questions. The folks on the support team responded proactively with little to no lag. They contacted the local rental offices on by behalf and helped arrange specific requests for me given my circumstance.
I mostly interacted with Jasmin, but I also chatted with Manuelle. Both were absolutely fantastic and proactive. So far, I highly recommend riderly to anyone looking to rent a moto. Maybe I’ll come back for a second review once I actually complete my booking :)
20 October 2025
Unprompted review
Reply from Riderly
Hi Mitchell,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Jasmin and Manuelle were able to support you so proactively and make the booking process smooth. Our team takes pride in going the extra mile to ensure every rider feels confident and cared for, even months before the journey begins. 💙
We truly appreciate your kind words and recommendation. We can’t wait to hear about your full experience once your trip is complete, and we’ll be here every step of the way to make sure that we got your back!
All the best,
Customer Success Team @ Riderly.com
Easy online rental process and great scooter
Easy online rental process and the agent on the island made it an enjoyable experience. Scooter was perfect for two and allowed us to explore for days. Would rent from Riderly again and would recommend.
8 October 2025
Unprompted review
Reply from Riderly
Hi Arlene,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission!
Looking forward to have you back in the future! 🛵
All the best,
Customer Success Team @ Riderly.com
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