Richard Kendall Estate Agent Reviews 

1,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond. People frequently highlight the excellent communication, regular updates, and prompt responses, which contribute to a smooth and stress-free process. Reviewers often felt well-informed and supported throughout their journey. The service provided is consistently described as efficient and effective, with many consumers appreciating how the team makes complex processes easier. Customers value the proactive approach and the dedication of the staff, ensuring a positive and seamless user experience from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,121)

216 reviews in the last 12 months

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Rated 4 out of 5 stars

Really pleased with all the staff

Really pleased with all the staff, especially Leah, they kept me up to date throughout the whole process of buying our house, it was easy to get hold of them and on the rare occasion I couldn’t they responded back very quickly cracking estate agents.

20 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for sharing your experience. It’s great to hear that you found it easy to stay in touch with the team and that Leah kept you updated throughout your purchase. We are delighted the process felt smooth and responsive for you. We really appreciate your kind words.

Rated 5 out of 5 stars

Our agent was Karen Marijewko and was…

Our agent was Karen Marijewko and was very good, keeping in contact regularly with updates. We completion today very happy. Thanks so much!

21 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to share this. It’s great to hear how well Karen kept you updated throughout. We are delighted to know you’ve completed today and are happy with the service. Wishing you all the very best in your new chapter and thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Brilliant service from start to finish

Liz at Richard Kendall's is a superstar. She kept me fully informed throughout the process in a friendly and reassuring way. She kept in touch with all parties ensuring great communication. This made the whole experience a lot less stressful than it could have been!

14 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for sharing such a lovely review. It’s great to hear how well Liz supported you and kept everything on track. She works hard to make the process as clear and stress-free as possible, so your kind words will mean a lot to her.

Rated 5 out of 5 stars

Excellent, professional service

Excellent, professional service.
Karen Marijewko was in regular contact throughout the process. She always had our best interests at heart and worked hard to see the house sale through as speedily as possible. Could not have asked for more.

17 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely feedback. We are delighted to hear that Karen kept you well informed and worked hard to move your sale forward as quickly as possible. She always aims to put her clients first, so your comments will mean a great deal to her. We really appreciate you choosing Richard Kendall and wish you all the very best for the future.

Rated 5 out of 5 stars

Richard Kendall Estate Agent Elizabeth…

Richard Kendall Estate Agent Elizabeth Cooke made the whole process quick and smooth, helping me get my house keys on time. I truly appreciate their dedication, communication, and continuous support throughout the process, working closely with both myself and the solicitors. Thank you for making everything so efficient and stress-free!

13 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your feedback. We are delighted to hear how smoothly everything went and that Elizabeth helped you get the keys on time. Clear communication and regular support are a big part of what we aim to provide, so it’s great to know this made a difference for you. Enjoy your new home and thank you for choosing us.

Rated 5 out of 5 stars

Great team

Great team, always available to help with any queries.

27 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for leaving a review.

Rated 5 out of 5 stars

Karen Marijewko

Karen Marijewko
Karen kept us well informed and reassured during the difficult process of selling our father’s home
She was very professional and understanding of our needs and concerns
Would recommend

5 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We are really pleased to hear that Karen was able to support and reassure you through the difficult process of selling your father’s home. Her professionalism and understanding approach are qualities she prides herself on, and she will be touched by your kind words.

Rated 5 out of 5 stars

Thankyou Richard Kendall

I'm so glad I decided to go with Richard Kendall to sell my house. They were very professional and informative and kept me updated throughout. A particular thankyou to Karen Marjewko my sales consultant who dealt with me from the day I put my house on the market through to sale completion. She was so friendly and helpful and nothing was too much trouble.

11 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that you felt well supported throughout your sale and that you found our service professional and informative from start to finish.

Rated 5 out of 5 stars

Richard Kendall Estate Agent

Richard Kendall Estate Agents in Pontefract provided an excellent service for our house sale.
Amber Hamilton kept us up to date with viewings, offers and helped to make the process run smoothly.
It was great to engage a company with an efficient, professional team who are always easy to contact .Thank you.

2 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that Amber and the Pontefract team provided such a smooth and professional service throughout your sale. Amber takes great pride in keeping her clients updated and ensuring everything runs efficiently from start to finish.

Rated 5 out of 5 stars

Our agent was Karen Marijewko and was…

Our agent was Karen Marijewko and was very good, keeping in contact regularly with updates and processing the sale on our behalf and the vendor. She forecast at the beginning how long the purchase would take and was spot on, well done.

1 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We are so pleased to hear that Karen kept you well informed and that her experience and accuracy helped make your purchase run smoothly. She always works hard to keep everything on track for her clients, so your feedback means a lot.

Rated 5 out of 5 stars

Excellent service…

Richard Kendall estate agent provided us with an excellent service. We were kept informed at all stages, which was worth every penny as our solicitors were less than informative.
They knew what was happening with the process at all stages and we would definitely recommend them.

3 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that you were happy with the service and communication from our team throughout your sale.

Rated 5 out of 5 stars

The Richard Kendall team are well…

The Richard Kendall team are well organised and ensure that the various steps in the process from enquiry to hand over of keys is a smooth process. Plus they’re always on hand to update you when needed - very impressed!

24 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful feedback. We are delighted to hear that you found the whole process smooth and well organised. Our team always aims to make moving home as stress free as possible, so it’s lovely to know you felt supported and well informed along the way.

Rated 5 out of 5 stars

Excellent

Kendall's have been helpful, supportive and offering sound advice all through the process. A huge thank you to Karen and Amanda

5 November 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave a review, we really do appreciate and happy that you have found the team supportive.

Rated 5 out of 5 stars

Our agent Karen Marijewko Super helpful

Our agent Karen Marijewko super helpful and kept in regular contact with us and provide weekly progress reports. We exchanged and completed on the same day and Karen was very helpful in chasing solicitors to ensure things went a smooth as possible.

This is our 2nd house move with Richard Kendalls and can highly recommend.

31 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review and for coming back to us for your second move (that means the world to us). We Are so pleased to hear that Karen kept you updated throughout and helped ensure everything went smoothly right through to completion.

Your continued trust and recommendation are greatly appreciated. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Amazing support from staff!

What has been an unusually complicated conveyancing process has been made much easier to deal with by the way Karen Marijewko has looked after me and my mum. Karen has been nothing but super helpful and kind, and we’re so grateful for her help and support. Thanks Karen!

31 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that Karen was able to make a complicated process that bit easier for you and your mum. Her caring nature and commitment to supporting clients really shine through in everything she does. We truly appreciate your kind words and wish you both all the very best in your new chapter.

Rated 5 out of 5 stars

Excellent experience for our first purchase

We had a great experience with Richard Kendall estate agents whilst buying our first house. The online platform was very useful to track our progress and the sellers'.
Karen Marijewko was fantastic, she was always responsive and very friendly in all our dealings. She was also very efficient in organising viewings. The advert for the property was professional with a good quality video to give us a more thorough understanding of the interior and exterior before and after viewing.
We would highly recommend this estate agents for property purchases

27 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are so pleased to hear that your first home buying experience with us was such a positive one. Karen will be delighted to know her friendliness, responsiveness and attention to detail made the process smoother for you. It’s great to hear you found our online platform and marketing helpful too, we always aim to make things as clear and informative as possible. Congratulations on your new home and thank you for recommending us.

Rated 5 out of 5 stars

Well Done J & D

Thanks to Joanne & Donna for leading us through our recent purchase, stressful and at times seemed to be going nowhere, but we got there in the end. Could always rely on Donna to cheer us up with a phone call, she must be the most cheerful estate agent we now. Pleasure doing business with you.

22 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind words. Donna will be especially pleased to know her positivity made such a difference. We really appreciate your lovely feedback for Joanne and Donna, we are so glad everything came together in the end. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Very good xperience

The process from booking a valuation right up until the completion has been very good, with polite, friendly and informative staff. Donna and Joanne have kept me updated every step of the way going that extra mile on several occasions when the process was going very slowly and needed an injection of pace from our side.
They’ve always been available for a chat about how things were going and tried their very best to speed things along.

23 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are so pleased to hear that you were happy with the service from start to finish and that Donna and Joanne kept you well informed throughout your sale. They always go the extra mile for their clients, so your kind words mean a lot to them and the whole team. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Incredible service from Liz Cooke

Incredible service from Liz Cooke, Joanne and Donna in the Wakefield office for our purchase and sale. The whole experience was so straight forward and we got really proactive and positive support throughout. We will return next time we move, but we hope not for a while! Massive thanks to the whole team.

8 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are thrilled to hear that Liz, Joanne and Donna made your sale and purchase such a smooth and positive experience. We really appreciate your kind words and we will be ready to help whenever you are ready for your next move (even if that’s a long way off!).

Rated 5 out of 5 stars

We chose Richard Kendall to sell my…

We chose Richard Kendall to sell my father’s house because Roger Hall was far and away the most professional valuer we saw who gave good, sensible advice. We were allocated Amber Hamilton in the Pontefract office and although the sale was a little bit fraught - one sale fell through and the next had a long, difficult chain - she was amazing. The communication was always excellent and Amber was always polite, friendly and reassuring. On the rare occasion she wasn’t available all of the other office staff were helpful and seemed knowledgeable about the sale. Can’t recommend them highly enough and I would definitely use them again

21 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for taking the time to share such a thoughtful review. We are so pleased to hear that Roger’s professional advice and Amber’s support made such a difference throughout what sounds like a challenging sale.

It’s also lovely to hear that the wider Pontefract team were able to assist when needed. Wishing you all the very best and thank you again for choosing Richard Kendall.

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