Richard Kendall Estate Agent Reviews 

1,124
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and proactive approach, making interactions pleasant and productive. Many highlight the excellent service, noting how the team goes above and beyond to ensure a smooth and stress-free process, keeping them fully informed with regular updates. The customer service is often described as highly efficient, with quick response times to queries and proactive progress chasing. People appreciate the guidance and expertise, finding complex processes straightforward. Overall, consumers are very satisfied with the user experience, often recommending the company for its reliable and supportive approach.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

Karen is an absolute legend. I can’t sing her praises enough. We had a very long sale process and she kept me calm on many occasions, and helped so much with information flows between all parties invo... See more

Company replied

Rated 5 out of 5 stars

Karen Marijewko is so lovely and made us feel so looked after whilst buying our first home. She kept me constantly updated and made sure I understood the process. She really took the stress out of it... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,124)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good xperience

The process from booking a valuation right up until the completion has been very good, with polite, friendly and informative staff. Donna and Joanne have kept me updated every step of the way going that extra mile on several occasions when the process was going very slowly and needed an injection of pace from our side.
They’ve always been available for a chat about how things were going and tried their very best to speed things along.

23 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are so pleased to hear that you were happy with the service from start to finish and that Donna and Joanne kept you well informed throughout your sale. They always go the extra mile for their clients, so your kind words mean a lot to them and the whole team. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Incredible service from Liz Cooke

Incredible service from Liz Cooke, Joanne and Donna in the Wakefield office for our purchase and sale. The whole experience was so straight forward and we got really proactive and positive support throughout. We will return next time we move, but we hope not for a while! Massive thanks to the whole team.

8 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are thrilled to hear that Liz, Joanne and Donna made your sale and purchase such a smooth and positive experience. We really appreciate your kind words and we will be ready to help whenever you are ready for your next move (even if that’s a long way off!).

Rated 5 out of 5 stars

We chose Richard Kendall to sell my…

We chose Richard Kendall to sell my father’s house because Roger Hall was far and away the most professional valuer we saw who gave good, sensible advice. We were allocated Amber Hamilton in the Pontefract office and although the sale was a little bit fraught - one sale fell through and the next had a long, difficult chain - she was amazing. The communication was always excellent and Amber was always polite, friendly and reassuring. On the rare occasion she wasn’t available all of the other office staff were helpful and seemed knowledgeable about the sale. Can’t recommend them highly enough and I would definitely use them again

21 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for taking the time to share such a thoughtful review. We are so pleased to hear that Roger’s professional advice and Amber’s support made such a difference throughout what sounds like a challenging sale.

It’s also lovely to hear that the wider Pontefract team were able to assist when needed. Wishing you all the very best and thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Karen was Great

Karen always kept us up to date and was a good link between our purchaser and the solicitors

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave a review for Karen and the service you received.

Rated 5 out of 5 stars

Excellent at all stages

From the beginning to the end of selling a property we had a great experience. The valuation of our property was much more in line with our expectations in comparison to other agents.

Once our property was on the market, Karen Marijewko handled everything.

She was professional but also personable. She gave us time and space when we needed it but gave us a push when we needed a push. She was great at keeping on top of everything and keeping us updated as it was the first time we had sold a property.

I would genuinely recommend RK to anyone selling in the Wakefield area. Karen took the stress and uncertainty away.

We were kept updated on all viewings and Karen vetted potential viewers to ensure that our time wasn't being wasted. This in itself felt valuable.

Thanks again to all involved

20 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your fantastic review. We are delighted to hear that your experience with Richard Kendall and especially with Karen, was such a positive one. Selling a property for the first time can feel daunting, so it’s lovely to know Karen’s professionalism, warmth and proactive communication helped make the process smooth and stress free.

Rated 5 out of 5 stars

Local company offering excellent…

Local company offering excellent service. Friendly, knowledgeable staff who managed our sale with professionalism and efficiency.

5 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We really appreciate your feedback and are delighted we could help make your move a smooth one.

Rated 5 out of 5 stars

House Move

Excellent service and communication throughout, Karen Marijewko was outstanding and always available to answer queries

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your review. We really do appreciate.

Rated 5 out of 5 stars

House purchase and sale

We have just moved house and Richard Kendall dealt with both our purchase and sale , they have been brilliant, very professional and efficient. A special mention to Karen at the Wakefield branch who was with us all the way through and always polite and courteous. There were a few problems along the way but Kendall’s were always there to help and reassure us. Thank you for everything.

10 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind words. We are delighted to hear that your experience with both your sale and purchase went so smoothly

Rated 4 out of 5 stars

Wakefield city office

The agent Karen M was friendly and kept me informed throughout the process of buying a flat.due to circumstances there were a couple of occasions when she was not available to answer an enquiry but other agents in the office were able to fill in

2 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your kind review. We’re so pleased to hear that Karen provided friendly and consistent support throughout your purchase.

Rated 5 out of 5 stars

My agent was Sarah she was great

My agent was Sarah she was great . Always kept me well informed , always pleasant and very professional .
I like that Richard Kendall always answer the phone, all the agents are easy to talk to and very helpful at all times . I would recommend them to family and friends .

12 June 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Sarah at our Normanton office, we really do appreciate it.

Rated 5 out of 5 stars

Selling the Family Home.

Recently sold mum and dad’s house, My childhood home. The Lady in charge of our sale was Liz. She was absolutely amazing. Kept me updated on all aspects of the sale. Any questions, she just picked up the phone. She really made the whole experience less stressful. I would highly recommend choosing Richard Kendals. Especially with someone so knowledgeable and caring. Really did make the process of selling the family home less painful.

8 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind and heartfelt review. We are truly delighted to hear how well Liz supported you through the sale of your family home.

Rated 5 out of 5 stars

Excellent company, very professional, polite and friendly staff.

I've sold both my Mothers and Sisters house with Richerd Kendall Ossett branch. Excellent company, very professional, polite and friendly staff, nothing too much trouble. All the staff was very helpful and Lucy kept us informed and updated on all stages of our sale. Would definitely recommend this company, and would use again.

3 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that your experience with our Ossett branch was so positive and that Lucy and the team kept you well informed throughout both sales.

Rated 5 out of 5 stars

We have never sold a house before and…

We have never sold a house before and had heard that it can be a very stressful process. In many ways it was, but the whole experience was made much more bearable and positive due to the great service provided by 2 wonderful ladies - J and D. They provided great service, kept us updated, were both cheerful and up beat and encouraging when viewings were slow, and offered helpful advice and guidance. When a purchaser was eventually found, they were in regular contact with the buyers and solicitors and helped to move things along. Great team work.

12 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We’re delighted to hear that Joanne and Donna made your first house sale such a positive experience.

Rated 5 out of 5 stars

A great experience

They say moving home is one of the most stressful things you can do in life, but that's not been my experience, all thanks to Elizabeth Cooke. I was kept up to date weekly and knew that if anything needed doing, Liz was on the case. Always a pleasure to deal with and I couldn't be happier. Thanks Liz!

3 October 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are thrilled to hear that Elizabeth Cooke made your move such a smooth and stress free experience. Her commitment to keeping clients updated

Rated 5 out of 5 stars

We had a great experience!

We had a great experience with Kendall’s on our recent property purchase. We are just disappointed we didn’t choose them for our sale too!
Mandy was very helpful for us; she helped to chase through the sale at the pinch points and get the sale through on our requested date.

26 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

It is great to read that Mandy at the Ossett office has made your experience great when buying your property.

Rated 5 out of 5 stars

Amanda Holt and Emily Dunbar at the…

Amanda Holt and Emily Dunbar at the Wakefield branch have been absolutely amazing! For what has been a very stressful long process due to circumstances, their care, support and customer service was exceptional. They kept me informed every step of the way, called with updates immediately and help me navigate some very difficult situations with patience, professionalism and understanding. Would recommend them for a house sale or purchase anytime.

26 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We are delighted to hear how much Amanda and Emily’s care, support and professionalism helped you through what was clearly a very stressful process. Keeping our clients fully informed and supported is always our priority, and it’s wonderful to know they made such a positive difference for you. We will be sure to pass on your kind words to them both.

Rated 5 out of 5 stars

Elizabeth Cooke was fantastic

Elizabeth Cooke was fantastic! As first time buyers she was super helpful. Couldn’t have asked for more.

26 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Elizabeth at our Wakefield office.

Rated 5 out of 5 stars

Great and highly professional service

I wa very impressed with the professionalism of my agent, Karen Marijewko. She dealt with all parties in a timely and professional manner, effectively facilitating a process which can be quite stressful.

12 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Karen. We are so happy that Karen was able to help.

Rated 5 out of 5 stars

Karen once again helped with selling…

Karen once again helped with selling our property . Very prompt with emails and dealing with all the details needed to get to completion date .

22 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your kind words and for coming back to us again. We are delighted to hear that Karen’s prompt communication and attention to detail helped make your sale a smooth journey through to completion. Your continued trust in us means a great deal.

Rated 5 out of 5 stars

Very turbulent first time house purchase.

We were lucky to have Karen helping us with the purchase. The process was very difficult for us and at the very end our Solicitors were clossed by SRA. Thankfully from the very beginning, Karen guided us through the purchase and later helped us with the Solicitors.

19 September 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We are so pleased Karen was able to guide you through such a difficult purchase process and provide extra support when issues arose with your solicitors. Her dedication and commitment to helping clients through even the most challenging circumstances really do make a difference.

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