This was my first time buying something from revibe and I've realized not all the reviews are going to be positive I'm happy with my purchase and the delivery was on time the iphone came out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone is very good high quality and feels good, the service was good the problem was DHL there delivery company they made a huge hold up it was frustrating i was scared i got scammed but beside th... See more
Company replied
I placed my order after 10 on a friday evening. Received my phone early tuesday morning. Phone in a excellent condition. No additional charges (customs) or clearance hoild up etc. I would def buy f... See more
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I bought the Samsung S23 Ultra five months ago, and I'm still very happy with it. It works perfectly without any issues. The performance is fast and smooth, the camera takes amazing photos, and the ba... See more
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Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Quality product
It was a good expierence just the time it took to deliver the phone was abit slow because i was promise it will be delivered on friday the 26 of June but only recieved it on the 30th
30 June 2026
Unprompted review
Reply from Revibe
So glad you enjoyed shopping with us! Positive Revibe reviews like yours keep us motivated. And we are sorry for that delay, thank you for your patience!
My experience has been great as I have…
My experience has been great as I have ordered almost 10 phones with the company and during all the orders, delivery has been very fast.
26 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
The phones are great quality and love…
The phones are great quality and love that they are quality is checked first before it is sent
26 June 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
Fast & seamless service
Fast & seamless service, quality & value for money
2 July 2026
Unprompted review
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
Fair prices
2 July 2026
Unprompted review
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
The laptop I got for my son works…
The laptop I got for my son works perfectly, was in good condition and I have Zero complains. I got my product withing the expected time, overall I'm happy with everything
2 July 2026
Unprompted review
Reply from Revibe
Your Revibe review made our day. Thank you for your support!
The competitive price of the refurb…
The competitive price of the refurb device is greater then what you would from other South African outlets.
30 June 2026
Unprompted review
Reply from Revibe
Thanks for sharing your Revibe review. We’re happy you had a great experience.
Talk about issue
Thats good app but you can talk for issue anytime thats good for your business thank you
30 June 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
Best service ever
My phone arrived before the date I was expecting, and it’s exactly what I ordered. I was worried about the condition, but I’m so happy with it. I’ll definitely use their services again and even refer people to them.
23 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
Sold a network locked phone
They sold me a Verizon locked phone. Which means my Sim cards are not compatible. This was an urgent buy for me as my phone is broken. How they managed to accept let alone resell a network locked phone is beyond me. I waited patiently for my order, bought a cover and screen protector to the value of R450. Only to insert my sim cards and not be able to use it.
1 July 2026
Unprompted review
Reply from Revibe
Hello Lauren,
We sincerely apologize for the inconvenience and disappointment you experienced with your original order. We understand how frustrating it must have been to receive a device that was not compatible with your SIM cards, especially when you needed it urgently.
We can confirm that we processed a full refund for that order, and we're glad you received it. We're also pleased that you were able to use the refund to place a new order, which has now been successfully delivered.
A member of our team will be reaching out to you soon to check on your experience with your new device and ensure everything is working as expected.
Thank you for giving us another opportunity to serve you.
Best regards,
Revibe | Customer Experience Team
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
I have order a laptop that never…
I have order a laptop that never arrived, tried the costumer service in many different ways and was unable to reach
1 July 2026
Unprompted review
Dubai Import into Thailand
I ordered a phone from the revibe thailand website. The phone was coming from Dubai and thats when the problems started.
It took over 3 weeks to get the phone, not 4 days as per the website. I had to fill in 8 pages of import documents and take the documents to import section at the airport. I waited a week for clearance. Then i had to apply for and pay for an import certificate at Thailand Telecom services. I wanted to return the phone but couldn't unless all the documents were done. So I was stuck and had to finish the process.
Revibe Thailand should have known about documents for import. I expected the phone to originate in Thailand.
I advise to check where the phone is coming from and if not from thailand cancel your order immediately.
11 June 2026
Unprompted review
Reply from Revibe
Hello Jody,
We sincerely apologize for the inconvenience and frustration you experienced with the import process. We understand that the additional documentation and delays made the overall experience much more difficult than expected.
We're sorry that this was your first experience with us. Despite the challenges with the shipment, we sincerely hope that you're enjoying your device and that it meets your expectations.
Thank you for your feedback, as it helps us continue improving the experience for our customers.
Best regards,
Revibe | Customer Experience Team
Positive response for warranty claim…
Positive response for warranty claim also pick up and Delivery system is good. About Device fully refurbish same as new & software latest version updated. Thank you Revibe’s.
1 July 2026
Unprompted review
Reply from Revibe
Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
I purchased a device from in March 2025…
I purchased a device from in March 2025 , the device never worked, I sent it back it came back with the same issue, according to them there was nothing wrong, a few months later after raising a complaint on hello Peter my device was collected from me again, they were going to replace the device but that came at a price, which I refused to pay cause they amount was absolutely ridiculous, I asked on numerous occasions for a manager to contact me and it has not happened and I've asked for refund but that also hasn't happened, they are basically a bunch of thieves, I've went to the consumer ombudsman and revibe never responded to them.
1 August 2025
Unprompted review
Reply from Revibe
Hello Melisha,
We're sorry that you remain dissatisfied with the outcome of your case.
However, we'd like to clarify a few important points. This case relates to a device that is now more than one year old. Throughout the process, we provided you with multiple opportunities to proceed in accordance with our policy, including paying the applicable shipping fee so the device could be returned to you. Unfortunately, you declined to do so.
As the device remained uncollected for an extended period despite repeated opportunities to retrieve it, it was ultimately disposed of in accordance with our policy governing unclaimed devices.
We understand that this is not the outcome you were hoping for, but the actions taken were consistent with our published terms and conditions.
Best regards,
Revibe | Customer Experience Team
Everything was great from service to…
Everything was great from service to delivery
25 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
order on the 21 june 2026
order on the 21 june 2026, phone arrived from Dubai on the 29 june 2026...phone is 98% brand new i am happy just only the phone is not Dual Sim like i wanted but its ok. thank you.
29 June 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
Faulty Devices
Please do not buy phones or any other products from Revibe. I purchased two iPhones from them, and unfortunately both were faulty. I returned the phones, but it has now been a month and I have still not received my refund or my phones back.
I do not recommend this company due to the poor service I have experienced. Every time I contact them, I am told that my payment will be processed within 48 hours, but nothing happens.
I am extremely disappointed and frustrated. I am now stuck without a phone because of this situation.
23 May 2026
Unprompted review
Reply from Revibe
Hello Mapule,
We sincerely apologize for the delay and the frustration this situation has caused. We understand how difficult it is to be without your device while your claim is being processed.
Please be assured that your claim is currently being handled by our team, and we are working to resolve it as quickly as possible. We appreciate your patience and will keep you updated as soon as there is any progress.
Thank you for your understanding, and we apologize again for the inconvenience.
Best regards,
Revibe | Customer Experience Team
The phone stopped working within 3months
18 June 2026
Unprompted review
Reply from Revibe
Hello Confidence,
We're sorry to hear that you experienced an issue with your device, and we apologize for the inconvenience.
We can confirm that we have already received your device, and your warranty claim is currently undergoing Quality Check (QC) inspection. Our technical team is reviewing it, and we'll update you as soon as the inspection is complete.
Thank you for your patience while we work to resolve your claim.
Best regards,
Revibe | Customer Experience Team
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