Response Plumbing Reviews 642

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My first experience with Response plumbing. Dishwasher needed disconnecting as not working and awaiting a new one. Richard arrived promptly and carried out the work effectively. Also looked at a tap p... See more

Rated 5 out of 5 stars

Ii have used Response Plumbing for a no of years.They have installed 2 bathrooms,helped with s kitchen and resolved several plumbing problems.Richard and his team are prompt,reliable and complete wo... See more

Rated 5 out of 5 stars

We have had our bathroom transformed by Response Plumbing. We decided to replace our bath with a walk-in shower. The end result is amazing. Richard explained how the work would be done and he wasn't h... See more

Rated 5 out of 5 stars

I would highly recommend Richard and his colleague. They replaced a shower cubicle for me. They were punctual, polite and very hardworking. They did an excellent job replacing the old shower cubic... See more

Company details

  1. Plumber

Information provided by various external sources

Response Plumbing pride ourselves on being an efficient and professional company, we are a local company that boast a large customer base in and around the surrey area. We provide a reliable and quality service to all of our customers and with our wealth of experience, can offer you the complete plumbing service, from a leaking tap to a blocked toilet. All of our work is guaranteed for 12 months and we do not charge a call out fee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing bathroom transformation

We have had our bathroom transformed by Response Plumbing. We decided to replace our bath with a walk-in shower. The end result is amazing. Richard explained how the work would be done and he wasn't happy until we were satisfied. The tiling is beautiful and the decorating done to perfection. Thank you so much everyone involved and for Richard with his keen eye for detail. We would thoroughly recommend Response Plumbing.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for new bathroom

Richard and his team from Response Plumbing completely transformed our new bathroom giving knowledgeable advice and always with a quick turnaround to fix solutions. His attention to detail and professionalism is outstanding always with a 'can do' attitude and no job is too small making sure the job will be finished to a high standard. The finished result is excellent and we are thrilled with the new bathroom and would not hesitate to recommend him and use him in the future.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Unusual shower problem solved.

Issue with shower that took Richard a lot of head scratching due to an unusual problem. He persevered and sorted it. He remained cheerful and professional throughout. Would highly recommend. He’s in the phone for any other plumbing problems we may have going forward.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Tap issue

Have used Response Plumbing before and as always excellent service, prompt response no job too small thank you Richard. Highly recommend Richard and would certainly call again with any issues.

14 January 2025
Unprompted review
Rated 4 out of 5 stars

Toilet issue

Very nice plumber and very quick response to a toilet flushing problem. Not sure, at this moment, that the issue has been 100% resolved due to water remains discoloured after an overnight stand.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Good communication skills

Good communication skills with quick response.
Workmanship of a high standard.
Any problems resolved promptly.
I would recommend this company.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Richard quickly sorted out a faulty water cut out valve in our toilet. We have used Richard to sort out our plumbing problems on several occasions and he has always been prompt, professional and friendly. We would not hesitate to recommend him and use him in the future.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

2 New Bathrooms

I have worked with Richard and the team at Response Plumbing for many years on a number of small things.

The time came for two new bathrooms at once and Richard delivered a high quality product in both. There were a few issues that Richard rectified and his attention to detail and refusal to accept lower quality made us very confident and secure in his ablity.

Both bathroom are amazing and Richard resolved some bad decisions we made, proposed an alternative, then left us with a quality bathroom.

100% would use again, if you want it done right, complete project management, refusal to accept mediocrity then call Richard today.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very quick to turn up and kept in touch the whole way from initial to on his way. Richard was professional, helpful and polite. Thank you

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Professional. Friendly. Always gets the job done. Couldn't ask for better.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

A trusted service with high standards…

A trusted service with high standards that I have been using for over 10 years.
I manage a large primary school site and response plumbing have been a solid reliable contractor. No job is too small or too big.
Knowledgeable with excellent communication. DBS checked and quick with reports and certification when required.
Wouldn't use anyone else.
Highly recommended.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great company and great advice

Used this company for a while now for work issues. always quick to respond and get to action. really nice guy as well. great advice given. job always completed in a timely manner. Total trust and would not use anyone else

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Same day response, Richard and team came in the morning and sorted my under sink leak. Impressive workmanship and expert skills. Highly recommended.

21 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look