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Reptiles By Post Reviews 1,811

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live insects and other items arrive in excellent condition, often exceeding expectations compared to other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful packaging that ensures products arrive safely and intact. People also commend the overall ordering process and the reliable service provided. However, some customers experienced issues with delivery times, reporting delays or incorrect postcodes being used. A few other people also felt that some items received did not match the descriptions or photos on the website, and there were occasional mentions of a significant number of dead insects in some orders.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the health and vitality... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of live food,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

this was my 3rd order,all have been excellent,live crickets and wax worms for my leopard geko arrive looking really well. i was 1st recommended by a friend. once i have established regularity,i wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great freindly service

Great freindly service, live food arrived quickly and well wrapped. Bugs were healthy. I will definatley be using reptiles by post again.

24 April 2026
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Reply from Reptiles By Post

Thank You, Valerie

Rated 5 out of 5 stars

Items exactly as described

Items exactly as described. All live food was actually alive. Decent postage cost and fantastic delivery time. Will be using these folks again.

24 April 2026
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Reply from Reptiles By Post

Thank You!

Rated 5 out of 5 stars

Excellent service

Excellent service, good communication and quality stock. Will definitely buy again

24 April 2026
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Reply from Reptiles By Post

Thank You, Andy

Rated 5 out of 5 stars

live food

Ordered live locusts and crickets. Came on time and packaged well!! Would 100% order again 😊

24 April 2026
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Reply from Reptiles By Post

Thank You, Morgan

Rated 5 out of 5 stars

fast shipping

fast shipping, good packaging quality, and the activity level of the insects was healthy

24 April 2026
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Reply from Reptiles By Post

Thank You, Jane

Rated 1 out of 5 stars

Delivered late and to the incorrect…

Delivered late and to the incorrect address and by the time I found the package all the live food was dead.
Was offered a free replacement but the shipping is 2x the value so didn’t bother and found an alternative

16 April 2026
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Reply from Reptiles By Post

Hi Gary,

We’re really sorry to hear about your experience.

According to the tracking information, the parcel was marked as delivered by the courier. As outlined in our delivery terms, if a parcel is left in a safe place (either by default or via customer instruction), we’re unfortunately unable to accept liability for any loss, theft, or issues that occur after delivery.

In this case, we understand that the parcel was not left exactly where you had intended, which is understandably frustrating. However, as the delivery was completed and the safe place option was used.

We did offer a replacement

Kind regards

Rated 5 out of 5 stars

Really good pricing and was very…

Really good pricing and was very impressed with the packaging and shipping process. I ordered medium mice for my snake and they all look great and good quality.

15 April 2026
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Reply from Reptiles By Post

Thank You, Angel

Rated 5 out of 5 stars

Another order of crickets from…

Another order of crickets from reptiles by post which we are very happy with. The packaging is perfect and the labelling let the postwoman know they shouldn’t be left in the sun. Very happy with the quality and so is our 🦎 😊

22 April 2026
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Reply from Reptiles By Post

Thank You, Tracy

Rated 5 out of 5 stars

perfect experience

reptile stuff came within 3 days was as i ordered on a sunday, food came live and everything was perfect! definitely will be ordering again, i emailed and got responses very quickly.

21 April 2026
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Reply from Reptiles By Post

Thank You, Alice

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