Banner for Reptiles By Post

Reptiles By Post Reviews 1,790

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live insects and other items arrive in excellent condition, often exceeding expectations compared to other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful packaging that ensures products arrive safely and intact. People also commend the overall ordering process and the reliable service provided. However, some customers experienced issues with delivery times, reporting delays or incorrect postcodes being used. A few other people also felt that some items received did not match the descriptions or photos on the website, and there were occasional mentions of a significant number of dead insects in some orders.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the health and vitality... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of live food,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

this was my 3rd order,all have been excellent,live crickets and wax worms for my leopard geko arrive looking really well. i was 1st recommended by a friend. once i have established regularity,i wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not the best

I dont wanna shop here my first time ordering from here, soon as dispatched for day after nothing shown up. Turns out the DPD distroyed my order... comunication is good offered to drop off by Stsff members just after 5pm its currently 7pm and heard nothing from them. I asked for a Refund and got refused... i paid just under 100£ on basically nothing and ill have to get in contacted with me back to get my full refund sent back to my account

11 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Hi Kay, sorry again that DPD destroyed your order. We hope we rectified this by dropping it off by hand for you. Thanks, Reptiles By Post team.

Rated 5 out of 5 stars

Excellent

Excellent, service and delivery, I have been using reptiles by post for a good while now, there has been a couple of dead instects every now and again but overall they are healthy when they arrive

5 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank you

Rated 5 out of 5 stars

Would happily recommend

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered.
We would happily recommend and will carry on ordering from them in the future.

12 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Fantastic service and care

Fantastic service and care. Honest company and supportive throughout with very informative website, easy ordering and strong communications.

12 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank You, Miranda

Rated 5 out of 5 stars

Excellent Company

Excellent product, but this Company stands out because of their brilliant communication! A slight delay (just one day) in their delivery schedule - emailed an apology in advance, ensured the delay was resolved and sent a code for free delivery on the next order as an apology. Brilliant!

12 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank You, Dean

Rated 3 out of 5 stars

Didn’t get the till a week later as…

Didn’t get the till a week later as delivered to wrong address

23 April 2026
Reptiles By Post logo

Reply from Reptiles By Post

Hi Lee, I have checked your order and can see that your address may have been entered incorrectly at check out, which could be the reason for the courier delivering to the wrong address. If you'd like to email us at info@reptilesbypost.com we can look into this further and amend it for you. Thanks, Eve.

Rated 5 out of 5 stars

Bugs in a box, exactly what I wanted :-)

Set up a recuring delivery to feed my reptiles, has been a few months now and always comes on time, bugs are in good condition and to size. Will take their word on the numbers as haven't counted :-).

Happy continuing the service

6 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank you, Dave

Rated 5 out of 5 stars

Speedy turnaround DPD messed up and…

Speedy turnaround DPD messed up and delivered a day late but that’s not your fault, grubs are bigger than I thought they would be but it’s fine my T took one straight away, will be ordering from you guys again

11 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Thank You

Rated 1 out of 5 stars

It was my first time using this service…

It was my first time using this service it said next day delivery if I ordered before 1 PM I ordered before 1 PM but it didn’t happen. It came a day and a half later when it came I got a sack with dried crumpled paper and dead meal worm only a few were moving. I discarded it as I would not be feeding this to my animals. I informed the company to let them know that I really wasn’t happy with the service or the product that I received and they’ve asked me to send photographs. I’m not scribbling over a few pounds but I was really disappointed with one the customer service and to the product that I received I will not be using them again and I do not recommend them. I’m very disappointing and what a waste of time.

7 May 2026
Reptiles By Post logo

Reply from Reptiles By Post

Hi Deborah,

We have a very clear dispatch and delivery schedule, orders placed before 1pm are shipped the next day for delievry the day after. Your order was in line with the expected delivery schedule was therefore delivered on time. DPD tracking number 15976508603580

We of course were sorry to hear the mealworms didnt arrive fresh, even though they were delivered within 24 hours of being packed, we would have been happy to replace these but you refused to supply us with any photos to be able to verify and rectify the issue.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look