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Reptiles By Post Reviews 1,791

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live insects and other items arrive in excellent condition, often exceeding expectations compared to other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful packaging that ensures products arrive safely and intact. People also commend the overall ordering process and the reliable service provided. However, some customers experienced issues with delivery times, reporting delays or incorrect postcodes being used. A few other people also felt that some items received did not match the descriptions or photos on the website, and there were occasional mentions of a significant number of dead insects in some orders.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the health and vitality... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of live food,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

this was my 3rd order,all have been excellent,live crickets and wax worms for my leopard geko arrive looking really well. i was 1st recommended by a friend. once i have established regularity,i wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

It was my first time using this service…

It was my first time using this service it said next day delivery if I ordered before 1 PM I ordered before 1 PM but it didn’t happen. It came a day and a half later when it came I got a sack with dried crumpled paper and dead meal worm only a few were moving. I discarded it as I would not be feeding this to my animals. I informed the company to let them know that I really wasn’t happy with the service or the product that I received and they’ve asked me to send photographs. I’m not scribbling over a few pounds but I was really disappointed with one the customer service and to the product that I received I will not be using them again and I do not recommend them. I’m very disappointing and what a waste of time.

7 May 2026
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Reply from Reptiles By Post

Hi Deborah,

We have a very clear dispatch and delivery schedule, orders placed before 1pm are shipped the next day for delievry the day after. Your order was in line with the expected delivery schedule was therefore delivered on time. DPD tracking number 15976508603580

We of course were sorry to hear the mealworms didnt arrive fresh, even though they were delivered within 24 hours of being packed, we would have been happy to replace these but you refused to supply us with any photos to be able to verify and rectify the issue.

Rated 5 out of 5 stars

A quality service

A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sensible containers which don't come apart in the post. What's not to like?

8 May 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Very healthy hungry crickets

Very healthy hungry crickets. All in good order. Just needed a feed. My Praying Mantis (Blanch) loves them. They chirup as well which is a bonus. Thank you very much

8 May 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Amazing service

Amazing service, came on time, will 100% order again from you and recommend to others

7 May 2026
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Reply from Reptiles By Post

Thank You, Stacey

Rated 5 out of 5 stars

Great service

Great service, great product, speedy delivery, very pleased with my purchase, thanks.

6 May 2026
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Reply from Reptiles By Post

Thank You, Philip

Rated 5 out of 5 stars

Great service and easy

Product as described, easily to follow time schedule for delivery, great price! Will use again

6 May 2026
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Reply from Reptiles By Post

Thank You, Matthew

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