Rentokil Initial Reviews 379

Appalling service - we are a small parish church and have not been able to get anywhere with our complaint to this company.

At the time of taking out our contract for sanitiser during the pandemic we specifically queried the amount we would be required to take given we have very limited storage space and were reassured they would deliver initially enough to start with and when we needed more we could just order more.

We still have plenty left but have received and been charged for a delivery we did not ask for. The customer service department are however adamant, it cannot go back as it has been delivered and signed for, albeit the purported signature just says my first name, is not mine and more importantly could not have been as I was not present at the time. The only concession was to update our record to ensure no future deliveries take place unless requested.

This does not address the issue, we are just a small parish church and are feeling completely let down... if I could award no stars I most certainly would.

Contacted the Harrogate area branch today. Very speedy acknowledgement, followed up by a very timely and helpful phone call from Barbara. Talked me through our issue with a rat sighting, showing great interest in the matter from start to finish, and ended by suggesting it was probably only neccessary, at this stage, to monitor the situation (i.e. there was no hard sell!). If we do need any further help, because of the knowledge and customer care shown by Barbara, we know where we will go!

I phone rent kill on the monday they said someone will contact you tomorrow abount your rat problem its been 4 days now and not a word from them not good michael treadwell

Excellent service. Very helpful and knowledgeable technicians and a successful job done. Highly recommended.

Actual pest controller was excellent, but contact from office regarding extra work very poor. Not told by office that delay with clearing loft because of heat, still waiting. Only found out from controller. Also still waiting to hear when you're coming to fit drain seal despite having taken my money over a week ago.

I am a general manager of a high end hotel chain. I have used Rentokil in Longview texas for 2 years now and the technician Jason Harris is amazing. it is within 30minutes when calling him he is here. He is honest and goes into full detail of what he has done to prevent any pest issues. I am very happy with his service.

Absolute bunch of con men/women. Take your money by direct debit, turn up, never to be seen again. Waiting for a refund for over 6 months. Left their expensive equipment (apparently) here. Doesn’t do anything- it’s just a few boxes. Waste of money and time and still got the problem only worse now. My advice is use a local family run/small business as these guys don’t care bodiddley about their customers and have zero customer service.

I've been using rentokill for many years now and have always been happy with the service. Are regular pest controller Craig sirfeild has always been keen to help and discreet any time there has been any problem. I will be using them for many more years to come.

Great customer service delivered by Sharon, the Rentokil Technician. Very friendly, punctual, very informative, and she was very flexible around my schedule. Sharon helped me to understand the potential causes of the problem and the appropriate remedy. The important thing I didn't feel I'd done something wrong!

Paul Flecknell was not only thorough in his work, but a very polite & professional gentlemen willing to go that extra mile!

very good at what they do. Just leave them to it when they come on site.

Excellent service from Charles jones....friendly,helpfull ,and leaves our parrot monkey nuts...thankyou

The operatives are great, helpful and courteous.
However I can't give more than 3 stars due to the cost (we are a tiny pub, with no issues..visits take 10 mins) and also the irregular periods between visits.

First of all I must say I can’t fault the technicians at all. I dealt with three and all were absolute gents and a credit to the firm. Unfortunately there was a bereavement mid way through the cycle of four treatments for the silverfish and firebrates which meant a delay with finishing off the treatment. I wholeheartedly understand this. But six weeks after the treatment has finished (which was circa £500 I still have the same issue with silverfish and firebarts as when I started. I haven’t had a single call or email from Rentokil to ask if the treatment was successful (which it wasn’t). So unfortunately Rentokil the 1star is for the call centre customer service and lack of getting done what I paid to get done. I should have my money back really.
I would 5star the technicians if that was an option.

Terrible customer service . I rang to enquire about removal of a wasp nest and possible cost. Rude and unhelpful staff. She hung up!
Rang my council instead and got a much more pleasant and helpful response.

The driver is always friendly and polite. The service is always good and ontime.

I have been a customer before with rentokil and decided to return when covid restrictions were lifted Steven wilkinson the technician for my local area in milngavie is polite always smiling and explains exactly what is needed when before he leaves, great addition to the company

Amazing service always on time friendly staff too

We have been using Initial for many years and have never had any issues.The driver we have Steve is always very polite and helpful.