RentHero UK Reviews 

176
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported unexpected recurring charges, typically around £35-£40, after an initial small payment for a trial or property contact details. People felt these subscriptions were unauthorized, with critical auto-renewal information often obscured. Reviewers frequently encountered misleading website content, including outdated or non-existent property listings copied from other platforms. Additionally, contacting the company proved difficult, as phone numbers were unreachable and emails went unanswered. Many described the service as unsatisfactory, with some reporting issues where card details were used for additional debits without clear authorization.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting unauthorized recurring charges after... See more

Website

Customers consistently note negative experiences with the website, with many describing issues due to unclear... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected recurring charges after an... See more

Customer communications

Reviewers mention negative feedback about contact, with many expressing frustration over the inability to... See more

Price

Reviewers highlight negative aspects of price, with many reporting unexpected and recurring charges after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Rated 1 out of 5 stars

Be extremely careful before entering your card details on this website. I paid £2 to access a landlord's contact details and later discovered recurring charges of £39 per month. Cancelling was... See more

Company replied

Rated 1 out of 5 stars

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied

Rated 1 out of 5 stars

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.1

Poor

TrustScore 2 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(176)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The response is so quick

9 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Loice,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

Rated 5 out of 5 stars

Great service

8 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Jeannette,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

Rated 3 out of 5 stars

Very good useful service

3 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Leena,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

They are very helpful in all aspects of…

They are very helpful in all aspects of finding my new home

26 June 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Lucy,

Thank you for your review.

Congratulations on your new home! We are happy that we were able to help you find what you were looking for.

Have a nice day!

Best regards
Rentola

Rated 5 out of 5 stars

Thanks very good

24 June 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Metodio,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

Great service at your fingers tips!!

Great service at your fingers tips!!! Leaving home to relocate to abroad in Sunderland, get a befitting accommodation make it easier through your platform. Keep it up

6 May 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Damilare

Thank you so much for your review!

We're really glad to hear you're happy with our site and found it helpful. Please let us know if there is anything we can help you with.

Have a great day!

Kind regards
RentHero

Show reviews in all languages. (176 reviews)

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