RentHero UK Reviews

176

•

2.1

Real Estate Rental Agency

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported unexpected recurring charges, typically around £35-£40, after an initial small payment for a trial or property contact details. People felt these subscriptions were unauthorized, with critical auto-renewal information often obscured. Reviewers frequently encountered misleading website content, including outdated or non-existent property listings copied from other platforms. Additionally, contacting the company proved difficult, as phone numbers were unreachable and emails went unanswered. Many described the service as unsatisfactory, with some reporting issues where card details were used for additional debits without clear authorization.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting unauthorized recurring charges after... See more

Website

Customers consistently note negative experiences with the website, with many describing issues due to unclear... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected recurring charges after an... See more

Customer communications

Reviewers mention negative feedback about contact, with many expressing frustration over the inability to... See more

Price

Reviewers highlight negative aspects of price, with many reporting unexpected and recurring charges after... See more

Reviews shaping this summary

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Be extremely careful before entering your card details on this website. I paid £2 to access a landlord's contact details and later discovered recurring charges of £39 per month. Cancelling was... See more

Company replied

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied

Company details

Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.

Contact info

2.1

Poor

176 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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All reviews

(176)

73 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 30, 2023

My experience

You are very helpful and found me a house to view very quickly.

30 May 2023

Unprompted review

Reply from RentHero UK

May 30, 2023

Hi Diane,

Thank you for your review.

Congratulations on your new home! We are happy that we were able to help you find what you were looking for.

Have a nice day!

Best regards,
Sara
Renthero.co.uk

May 28, 2023

The price of the subject home is…

The price of the subject home is affordable

29 May 2023

Unprompted review

Reply from RentHero UK

May 30, 2023

Hi Emmanuel

Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is valuable to us.

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Sara
Renthero.co.uk

May 26, 2023

Am yet to the 3 bed or 4 bedroom

Am yet to the 3 bed or 4 bedroom. I have been asking and applying for. Can you guys help me out .

26 May 2023

Unprompted review

Reply from RentHero UK

May 30, 2023

Hello Umeaku,

Thank you for your review.

You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.

Feel free to reach out to our customer service via e-mail if you have any further questions.

Have a nice day!

Kind regards,
Sara
Renthero.co.uk

May 26, 2023

10 February 2023

Unprompted review

Reply from RentHero UK

Feb 10, 2023

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Feb 7, 2023

I’ve unsubscribed several times but…

I’ve unsubscribed several times but they keep sending me emails. I’ve contacted their info@ email and still keep getting emails.

Leave me alone, go away. Get your systems correct so that people stop getting harassed by you!!

7 February 2023

Reply from RentHero UK

Feb 10, 2023

Hello,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.

We have requested your contact details so we can get in touch with you.

Looking forward to your cooperation.

Best regards
Renthero.co.uk

Feb 7, 2023

21 January 2023

Unprompted review

Reply from RentHero UK

Jan 24, 2023

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Jan 18, 2023

SCAM No property

Signed up to contact landord about a property. Sent to external link for local estate agent. Property let over a month ago, yet on Rent Hero site stated "coming soon".
Scam do not use taking money for information about properties that don't exist.

18 January 2023

Unprompted review

Reply from RentHero UK

Apr 11, 2023

Hello Edwina,

Thank you for your review.

I am sorry to hear you are not satisfied with our service.
We have reached out to you in February, but we have still not heard back from you.

Please reach out to us directly if you still need any assistance.
We would really like to get a chance to change your opinion about our service.

Best,
David
Renthero.co.uk

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Review summary

What people talk about most

Payment

Website

Subscription

Customer communications

Price

Reviews shaping this summary

Company details

Written by the company

Contact info

Poor

People also looked at

Rent Hero

Rentola.co.uk - Making property search smarter

Renthero.it

OpenRent

Spotrental

rentaroof

Rentumo UK

Rightmove

All reviews

My experience

The price of the subject home is…

Am yet to the 3 bed or 4 bedroom

Very helpful

Your disponibilitu in finding what I…

Been seeking a property to rent due to…

I would like to hear more from the…

Easy to geft on to the site I just wish…

easy to use

Easy and direct

Helpful

Renthero

Very quick and helpful

I’ve unsubscribed several times but…

Quick and efficient customer service

Good company

I was able to see good houses that is a…

I was charged £19.99 for out-of-date…

Being able to respond fast

SCAM No property

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