Remote Reviews 3,099

Prompt feedback and exhaustive answers

Polite and prompt

As easy as it gets with a great team involved from the first contact to the day to day questions you can have

Response time

Excellent service

Support is unbelievably good! Fast and kind.

Remote had a smooth onboarding and offboarding process. No fuss, no hiccups.
The interface is easy to navigate, and their support is great.

The response was quick and helpful
I didnt get my salary and they figured the problem and allowed me to fix it

I am employed throught remote.com for more than 4 years. Never had an issue. Each time I needed support I got it fast and in the best way. It's a great company!

excellent platform and user experience

It's just easy UI

I have used in several companies and the customer support is amazing

My experience with Remote has been very positive. Their support team is highly efficient, and the response times for tickets are quick and agile. Every time I reached out, they handled my requests with professionalism and diligence.

The punctuality and accuracy of Remote support.

My experience of working with Remote has unfortunately, been hugely disappointing. Whilst their platform looks polished, the customer service is anything but. There is no way to speak with a real person, no phone number, communication is restricted to an email, where response times are slow and the quality of assistance is limited. When responses do arrive, they tend to be generic, dismissive, and rarely helpful in resolving the issue at hand. A particularly persistent problem has been their repeated miscalculation of non-taxable expenses as taxable, despite numerous requests and clear explanations regarding the correct treatment. This error occurs monthly, without acknowledgment or resolution. This pattern of inattention and indifference suggests a troubling lack of accountability in how Remote handles payroll and compliance services, the very areas they claimed to specialize in. While Remote's platform might appeal to global businesses seeking operational convenience, my experience shows that their support infrastructure and operational reliability are not up to the standard one should expect in this field. Until they address these serious deficiencies in responsiveness and competence, I would strongly advise against trusting them with any employment or payroll responsibilities.

Trust worthy EOR. Efficient and reliable.

switched from deel, been an absolute disaster. so many hoops to jump through to be able to pay employees, everytime i ask for help from an account manager they direct me to customer support which are just offshore VA's who cannot comprehend anything. Absolutely regret switching.

It was a simple request regarding expenditure reimbursement. The team provided clear and to the point explanation a support.