I have had great experiences with Remote and appreciate the help and timely responses. Nobody wants to wait for answers in a crisis. Remote has been my "crisis averted."
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked out in my side, any questions or issues I had were quickly resolved. Nothing to complain about. Payout was transparent and came on point.
Buttery smooth onboarding, super easy to use dashboard/hub, and extremely friendly support. The EOR that goes above and beyond!
The staff are responsive, and the Remote interface is excellent; everything is well organized and easily accessible. The existing go-to resources and instructional materials are particularly helpful... See more
Company details
Written by the company
Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.
Contact info
United States
- hello@remote.com
- remote.com
4.6
Excellent
3K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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The worst service that you can get
The worst service that you can get. It is takings days and weeks to get a response, after multiple follow-ups and raising things higher up the chain...Impossible to talk to someone directly and ask questions and clarify.
Very, very frustrating experience with Remote so far. This is not a single case , but every time.
The one company I would not recommend under no circumstances.
11 March 2026
Reply from Remote
Hi Stefan,
I'm Mel Diamond, Senior Voice of Customer Manager at Remote, and I want to personally acknowledge your review.
I'm sorry. The delays you've experienced and the difficulty in reaching someone who can give you a direct answer are not acceptable, and I understand why you've lost confidence in us.
I can confirm that your open case is being prioritised and our team is working to get these resolved as quickly as possible. I also want to flag your feedback internally so we can look at the wider pattern you've described, because you're right that this shouldn't be a recurring experience.
Thanks again for taking the time to share your experience with us.
Kind regards,
Mel @ Remote
My experience
My experience was fantastic largely due to the friendly and efficient service I received. Every interaction was smooth, and my needs were addressed promptly.
The company is clearly doing a great job with customer retention and service quality. My constructive feedback is that extending the support hours on weekends would be highly beneficial for customers with busy weekday schedules
27 March 2026
User experience
Platform has a easy GUI and all is clear, when I need special support, there are agents to support me, solving my question.
27 March 2026
Great Service
Support ticket was answered promptly and my query was answered with clarity and completeness. Customer Service representative connected me with the renewal team on the same day and issue resolved. Very happy with support experience.
30 March 2026
Great experience!
Great experience, customer support is super fast and helpful! Things solved in a super short time.
26 March 2026
Excellent support
26 March 2026
very fast response and service
28 March 2026
Amazing customer service
24 March 2026
User experience was good and query…
User experience was good and query resolution was pretty quick
24 March 2026
Careful and complete process, minor improvements needed
The whole experience was quite easy, the response time is totally acceptable and competent. I felt guided and all the information provided was quickly solved by the support. The only thing I faced was: should I be already living in the country where I'm relocating to, the whole process would have been 5/5. If you're still in the process of planning the relocation, the intervention from the support team will be paramount over the process because it's possible to proceed without their guidance. But they will be there for you, in a way that's kind, polite and efficient.
25 March 2026
Mistakes on my payslip and no reply
There are mistakes on my payslip causing my taxes to be a lot higher than it should be. Any questions raised via the ticket system is already unanswered for more than 1 month. Still waiting for a response...
26 February 2026
Unprompted review
Quick solution to my issue
26 March 2026
very good experience
24 March 2026
To date I have been kept updated but…
To date I have been kept updated but the communication frequency of being kept updated can be further improved.
The rest of your services to date is good.
24 March 2026
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