I was gifted with Remento for Mother's Day. It is a great way to share stories about my life. It is so easy to record audio stories. I've never tried the video option yet as I'm not fond of recording... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been endlessly enjoyable to create prompts for my 95 year old mother to answer. We have connected through story telling which provides so much joy for us both. AND, the fact that at her age s... See more
Company replied
Memento is a wonderful keepsake for your family! It is fairly user-friendly and so amazing how it takes simple recordings and transfers it to fun, entertaining stories with a creative titles in a matt... See more
Company replied
my daughter js wanting family history yo pass on to our grandchikdren and beyond i receive a note with a question to snswer k ce all requests are completed she will recieve a book with perfect gra... See more
Company replied
Company details
Written by the company
Remento makes it easier than ever to better understand and more deeply appreciate your family story. Whether it's reflections on monumental moments or the joys of everyday life, Remento helps break down barriers across generations, breed connection through curiosity, and remind us that understanding our own story starts by listening to the stories of others.
Contact info
United States
- remento.co
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is so easy to use that one can…
It is so easy to use that one can actually make it happen!
24 June 2026
Reply from Remento
Thank you so much for saying this. Making it feel easy enough to actually happen is one of the things we care about most at Remento. I’m so glad the experience helped you move from wanting to preserve stories to truly doing it.
Wishing you many more easy and meaningful storytelling moments.
Charlie
Instructions were easy to follow
Instructions were easy to follow. Explanations were clear and helpful.
23 June 2026
Reply from Remento
Thank you so much for sharing this. I’m really glad the instructions felt easy to follow and the explanations were helpful. We want Remento to make storytelling feel simple from the very first step.
Wishing you many more smooth and meaningful storytelling moments.
Charlie
The video recording is great
The video recording is great, but the AI transcripts are not so good
30 June 2026
Unprompted review
Reply from Remento
Thank you for sharing this. I’m really glad the recording experience has been great, and I’m sorry the written versions have not been as strong as you hoped. The good news is that all stories are editable, but we also know that should not feel like extra work. If you’d like help improving a specific story, please reach us at support@remento.co and our team will be glad to take a look.
Charlie
My memories and life experience.
This experience was a gift from my daughter's to me. It's so meaningful because I am sharing all the memories and questions that are requesting about me. To hear my voice and video once I am gone is such a beautiful gift.
Remento is such a wonderful gift for anyone wanting to leave and share there memory's with family or friends. I wish this was available when my parents were alive, I have so many questions and no answers. So to all of you out there, leave your Legacy your stories and memories with your family.🤗
29 June 2026
Unprompted review
Reply from Remento
Thank you for sharing this so beautifully. I’m so glad Remento has become such a meaningful gift from your daughters, and that it is helping you share your memories, life experiences, and voice with the people you love.
I’m sorry you’re carrying the feeling of unanswered questions from your own parents. That is exactly why preserving these stories now can matter so much later. Wishing you and your family many moments of connection as you leave this legacy for them,
Charlie
Bringing the Past into the Present
Knowing that I would leave a written legacy for my 8 kids and 9 grandkids when I go Home means a lot to me. I have predominantly lived away from them working so much that I "didn't have time" to go to them. Remento has made it possible for me to bless them and update them on family history they have never known. Typing/speaking my story will allow them to expand their knowledge of their ancestral history. :) And they are already super super happy with what I have sent them so far.
26 June 2026
Unprompted review
Reply from Remento
Thank you so much for sharing this. I’m really moved that Remento is helping you leave a written legacy for your 8 kids and 9 grandkids, especially with family history they may not have known before.
It means a lot to hear they’re already so happy with the stories you’ve shared. I hope the experience continues to help you bless them with memories they’ll carry forward.
Charlie
There is NO customer service
There is NO customer service. Useless AI answers that promise a human, but one never responds. Don’t try to upload a lot of pictures. They only allow one per page!
25 June 2026
Unprompted review
Reply from Remento
This is Charlie from Remento. I’m really sorry for the frustration here, especially around getting help when you expected a human response. That is not the experience we want anyone to have, and I understand why it would feel discouraging.
To clarify on photos, Remento books are designed so each story has a clean layout with its selected photo or photos placed in a way that prints well, but I hear your frustration that this felt too limiting for what you were trying to create.
I would genuinely like the opportunity to connect with you directly to resolve the outstanding issues.
My Memories
Using this has forced me to record some of my personal history to leave behind for my posterity
23 June 2026
Reply from Remento
Thank you for sharing this. I love that Remento gave you a reason to record pieces of your personal history for the people who come after you. That is exactly the kind of gift that only grows more meaningful with time.
Wishing you and your family many moments of connection as those memories are preserved.
Charlie
Reply from Remento
Thank you for sharing this. I’m so glad Remento has felt easy to use. We built it so sharing stories could feel simple and natural. Hope you continue enjoying the process of preserving your memories.
Charlie
They take my ramblings and make a…
They take my ramblings and make a lively story from them. I haven’t tried editing them yet. when I commented that the prompts felt aggressive they kindly reminded me I can control that through the APP. I am not a journal or diary person so this is a great option to give my kids some fun facts to remember me!
22 June 2026
Reply from Remento
Thank you so much for sharing this. I love knowing that Remento is helping turn your spoken memories into lively stories your kids can enjoy and remember you by. And I’m glad our team was able to help with the prompts, because this should always feel like your story, told your way. We’re grateful to be part of something so meaningful for your family.
Charlie
This company is professional
This company is professional, yet friendly when helping you to make your video, add photos, rewrite if you’ve made a mistake. I’m happy that they have guaranteed complete security when it comes to users and their photos. I’ve recommended Remento to others.
22 June 2026
Unprompted review
Reply from Remento
Thank you so much for sharing this. I’m grateful to hear that our team felt both professional and friendly along the way, especially as you worked through adding photos and refining your story. We know these memories are deeply personal, so protecting your family’s stories and photos is something we take very seriously.
It means a lot that you’ve recommended Remento to others. Wishing you and your family many more wonderful storytelling moments.
Charlie
Good subject material and great…
Good subject material and great directions communicated.
23 June 2026
Reply from Remento
Thank you so much for sharing this. I’m really glad the prompts and directions felt clear and helpful. Making it easier for families to share meaningful stories is exactly what we hoped Remento would do.
Charlie
Best way to capture memories
This is a magical tool to provide your Family memories things they might not of ever thought to ask you !!! And they experience them by listening to your voice or seeing a video!!! Soooo awesome and easy to do…You must gift this to your loved ones to capture their memories in the best way!!
23 June 2026
Unprompted review
Reply from Remento
Thank you so much for this wonderful note. I love how you captured what makes Remento special, helping families discover stories they may never have thought to ask about. I’m so glad it has felt magical and easy for you.
Wishing you and your family many more meaningful storytelling moments,
Charlie
Easy to use video
23 June 2026
Unprompted review
Reply from Remento
Thank you so much for sharing this. I’m really glad Remento felt easy to use, since that’s such a big part of what we’re trying to make possible for families. The experience is designed so storytellers can simply click a link and start recording, without downloads, logins, or passwords.
Grateful you gave Remento a try, and I hope it helps preserve many meaningful stories for your family.
Charlie
It's all good
It's all good. Enjoy the comfort and ease of the process.Like the option of not doing a video when I look like a rat but have time to send a story!!
16 June 2026
Unprompted review
Reply from Remento
Thank you for this. I’m so glad the process has felt comfortable and easy. And I completely get the relief of being able to share a story without needing to feel camera-ready. Sometimes the best memories come when you simply have a few minutes and feel ready to talk.
Wishing you many more easy, meaningful moments with Remento,
Charlie
Remento is a gift that will give back…
Remento is a gift that will give back forever. My son purchased Remento for me after my own mother passed away suddenly. We have so many questions that went unanswered and so many stories we wish we could have captured and even recipes I wish my Mom had written down for me...Remento is just the best thing ever. I think EVERYONE needs it for their children and all future generations. I also think it would be nice to give this to a best friend.
23 June 2026
Unprompted review
Reply from Remento
Thank you for sharing this so beautifully. I’m so sorry about the sudden loss of your mom, and I completely understand the ache of wishing you had more of her stories, answers, and even recipes preserved. It means so much that your son gave Remento to you, and that you see it as something your children, future generations, and even dear friends could treasure.
Wishing you and your family many meaningful memories as you create this gift together,
Charlie
Remento has given me an easy way to…
Remento has given me an easy way to record my life stories for myself and for my family members. My family says they are enjoying the stories. The transcription works well with only a little editing.
22 June 2026
Reply from Remento
Thank you so much for sharing this. I’m really glad Remento has made it easy to capture your life stories, and it’s wonderful to hear your family is enjoying them too. I’m also happy the written stories are coming through well with just a little editing.
Wishing you and your family many more meaningful stories together,
Charlie
Easy to use and fun to record
I love how easy Remento makes it to create a memory book for my kids to remember me when I'm gone someday. My mom died two months ago after 10 years with early-onset Alzheimer's Disease. I only wish I could have done this with her before she forgot everything. That's why I'm doing it for my kids. It's amazing how easy it is to record each week and edit the book before ordering. I love it!!
22 November 2025
Unprompted review
Reply from Remento
Thank you for sharing this so openly. I’m very sorry about your mom, and I can only imagine how painful it must feel to wish you had been able to preserve more of her stories before Alzheimer’s took so much away.
It means a great deal that Remento is helping you create something lasting for your kids. I’m so glad the weekly recording and editing process has felt easy, and I hope this becomes a gift your family treasures for generations.
Charlie
Reply from Remento
Thank you so much. I’m really glad Remento has felt easy and fun to use. That simple rhythm of answering thoughtful questions is exactly what we hoped would make storytelling feel natural.
Wishing you many more enjoyable memories to share,
Charlie
A Lasting Legacy
Remento makes it so easy and comfortable to sit down and talk to my family and I am so thankful that I can do this now while I can still remember so much of my past. I was always going to write things down in a journal for them but this is so much easier and authentic. My children are so glad I am doing this!
1 June 2026
Unprompted review
Reply from Remento
Thank you for sharing this so beautifully. I’m really glad Remento has made it easy and comfortable to share your memories while they feel close and clear. What a meaningful gift for your children to have these stories in your own words.
Wishing you and your family many more moments of connection through the memories you’re preserving,
Charlie
The experience of gifting Remento was…
The experience of gifting Remento was so fabulous, I encouraged my family to gift to me!
3 May 2026
Unprompted review
Reply from Remento
Thank you so much for sharing this. I love that gifting Remento felt so meaningful that you wanted the experience for yourself too. That is such a wonderful reflection of how powerful these stories can be on both sides of the gift.
Wishing you and your family many more memories to share and preserve,
Charlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.