Remento Reviews 

1,721
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how exceptionally easy it is to record personal stories and create priceless memory books to share with their families across multiple generations. People frequently mention that the digital platform is remarkably intuitive, and the automated transcription features successfully save hundreds of hours of manual writing. Some reviewers were not happy with customer service, specifically mentioning that email response times were very slow and support felt unhelpful. A few other people also experienced frustrating technical issues when trying to access their personal accounts or manage photos without getting proper assistance.

What people talk about most

User experience

Consumers find user experience to be very positive, highlighting that the platform is exceptionally... See more

Product

Reviewers mention positive feedback about product, highlighting how easy it is to capture and preserve family... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that the support team is... See more

Service

Customers had positive experiences with service, describing it as invaluable and expressing love that it... See more

Application

Users describe positive interactions with the app, finding it to be a rewarding and exciting way to preserve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was gifted with Remento for Mother's Day. It is a great way to share stories about my life. It is so easy to record audio stories. I've never tried the video option yet as I'm not fond of recording... See more

Company replied

Rated 5 out of 5 stars

It has been endlessly enjoyable to create prompts for my 95 year old mother to answer. We have connected through story telling which provides so much joy for us both. AND, the fact that at her age s... See more

Company replied

Rated 5 out of 5 stars

Memento is a wonderful keepsake for your family! It is fairly user-friendly and so amazing how it takes simple recordings and transfers it to fun, entertaining stories with a creative titles in a matt... See more

Company replied

Rated 5 out of 5 stars

my daughter js wanting family history yo pass on to our grandchikdren and beyond i receive a note with a question to snswer k ce all requests are completed she will recieve a book with perfect gra... See more

Company replied


Company details

  1. Software Company

Written by the company

Remento makes it easier than ever to better understand and more deeply appreciate your family story. Whether it's reflections on monumental moments or the joys of everyday life, Remento helps break down barriers across generations, breed connection through curiosity, and remind us that understanding our own story starts by listening to the stories of others.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,721)

1,222 reviews in the last 12 months

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Rated 5 out of 5 stars

Remento was a gift to me from my…

Remento was a gift to me from my daughter, and it has been a wonderful way for me to share my lifetime memories and our family history with her. It has prompted a deep dive into my boxes of photos and the photos on my phone, and has allowed great flexibility in the length of my stories and the specific stories that I feel are most important to me to share. I have spent more time writing, recording and editing some of our family history stories, less time on some prompts, and have had great fun finding photos I hadn’t seen in years!

Remento is user friendly, and allows one to either use the weekly story prompts, skip prompts or create one’s own. There are three options for editing the video recordings, and attaching photos is easy to do. The videos are easy to record, pause, and re-record, and in my experience more enjoyable than sitting and writing answers to questions. The flexibility to create a memory book that reflects one’s own unique experiences and life makes it special.
Charlie and the Remento staff have been responsive to my questions about editing, and have created an excellent product. I highly recommend!

21 June 2026
Unprompted review
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Reply from Remento

Thank you so much for this incredibly thoughtful note. I’m so glad Remento has given you a flexible, enjoyable way to share your memories, revisit old photos, and choose the stories that feel most important to pass on.

It means a lot to hear that the experience has felt user friendly and more enjoyable than simply writing answers. Wishing you and your daughter many more wonderful moments of connection through the stories you’re preserving,
Charlie

Rated 5 out of 5 stars

Gramps Stories

The audio to text is very easy & convenient. Editing is easy.
Overall, a great concept to let your family know who you are.

7 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt easy and convenient, especially when turning recordings into written stories and making edits along the way. I love how you put it, helping your family know who you are.

Charlie

Rated 5 out of 5 stars

This is a great idea

This is a great idea. My father's been wanting to write a book about his life and didn't know how to start. This concept feels like a way to streamline it for him. We are excited for him to start.

21 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento feels like a helpful way for your father to begin telling the story of his life. Starting a book can feel overwhelming, so it means a lot to hear that this approach feels simpler and more approachable for him.

Wishing your father a wonderful start as he begins sharing his memories,
Charlie

Rated 5 out of 5 stars

Easy, cool idea

Im done now.

20 June 2026
Unprompted review
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Reply from Remento

Thank you so much. I’m really glad Remento felt easy to use and that the idea connected with you. I hope the stories you captured become something your family enjoys revisiting for years.

Charlie

Rated 5 out of 5 stars

This has a been a great tool to capture…

This has a been a great tool to capture written and audio visual history for our family that will last for the ages.

20 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has helped your family capture both the written stories and the original recordings behind them. Creating something that can last for generations is exactly what we hoped this experience would make possible.

Wishing your family many more memories to preserve and revisit,
Charlie

Rated 5 out of 5 stars

It's a really ingenious way to share…

It's a really ingenious way to share memories with your loved ones. Whether they know it or not, your kids will be curious about you someday, and this makes it really fun and sentimental.

19 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I love how you put it, that our kids may not realize it now, but someday they’ll be curious about the stories that shaped us. I’m so glad Remento has made that feel fun, meaningful, and sentimental.

Wishing your family many wonderful memories to revisit,
Charlie

Rated 5 out of 5 stars

This is the most meaning gift anyone…

This is the most meaning gift anyone could receive. The dual written and spoken stories of a loved one that you can revisit is priceless. The staff at Remento is passionate about this succeeding...they are quick to respond with any issues and they have thought of every snag you could come across. Highly recommend!!!

19 June 2026
Unprompted review
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Reply from Remento

Thank you so much for this beautiful note. I’m really glad Remento feels like such a meaningful gift, and I love how you described the ability to revisit both the written stories and the original conversations.

It also means a lot to hear that our team has been responsive and thoughtful when issues come up. Wishing you and your loved ones many priceless memories to return to,
Charlie

Rated 5 out of 5 stars

It means so much!

Very meaningful and I'll appreciate it even more in the time to come. We prompted our mother to talk as if she were meeting her grandchild as an adult. That really helped to get over the hesitation!

18 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I love the prompt you used, inviting your mother to speak as if she were meeting her grandchild as an adult. What a beautiful way to move past hesitation and help her stories feel personal, loving, and timeless.

Wishing your family many more meaningful moments with her stories,
Charlie

Rated 5 out of 5 stars

We gifted Remento to my parents

We gifted Remento to my parents, and it's the best gift we could have ever given. They would never have taken the time to type or write out these memories, but to be able to talk about them and have their words transcribed has been great. It's easy for them and me to use, which is a huge bonus because none of us do well with tech. It will be a treasure for years to come.

17 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m thrilled Remento has felt like the best gift you could have given your parents. Making it easy for people to talk through their memories, without needing to write or be tech-savvy, is exactly what we hoped to create.

Wishing your family many years of joy revisiting these stories,
Charlie

Rated 5 out of 5 stars

What made our experience great was very…

What made our experience great was very simple. You have a great product there! Well done! And thank you!

Michele

17 June 2026
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Reply from Remento

Thank you so much. I’m really glad the experience felt simple and that Remento has been meaningful for you. Your kind words mean a lot to all of us.

Wishing you and your family many more stories worth preserving,
Charlie

Rated 5 out of 5 stars

How did Grandma grew up and met grandpa.

Great way to share the history of your life. It allows grandparents to tell their grandchildren what they did as children, teenagers, and how they married and had a family.

17 June 2026
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Reply from Remento

Thank you so much for sharing this. I love the idea of grandchildren getting to hear how Grandma grew up, met Grandpa, and built a family. Those are the kinds of stories that help younger generations understand where they come from.

Wishing your family many more wonderful stories to preserve,
Charlie

Rated 5 out of 5 stars

Helpful customer service!

Marie at Remento truly took the time to understand our situation and offer a helpful and workable solution. She was supportive and we are thrilled with the service we received from her!

10 June 2026
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Reply from Remento

Thank you so much for sharing this. I’m really glad Marie was able to understand your situation and help find a solution that worked for you. I’ll make sure she sees your kind words.

Wishing you and your family a smooth and meaningful experience from here,
Charlie

Rated 5 out of 5 stars

My Loved One Loves Being the Star of The Show!

Memento is a wonderful keepsake for your family! It is fairly user-friendly and so amazing how it takes simple recordings and transfers it to fun, entertaining stories with a creative titles in a matter of seconds. The recordings of my loved one will be extra special to watch and listen to years after they are gone. What a brilliant idea!

17 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I love hearing that your loved one is enjoying being the star of the show. I’m so glad Remento has felt user-friendly and that the recordings are turning into stories your family will be able to treasure for years.

Wishing your loved one many more moments in the spotlight,
Charlie

Rated 5 out of 5 stars

Priceless memories!

I have assisted my 90 year old mother with Remento and am grateful for the stories that have been brought up that none of her kids knew about. This is very user friendly and we have laughed and cried as she tells her stories.

15 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has been easy to use with your mother, and that it has brought out stories even her children had never heard before. Laughing and crying together through those memories is exactly what makes this so meaningful.

Wishing your family many more priceless moments with her stories,
Charlie

Rated 5 out of 5 stars

Remento is helping my mom and my…

Remento is helping my mom and my daughter in laws grandmother capture our family histories. As we work on our genealogical journey, the stories bring it all to life. I wish this had been around for my grandmother to record her life experiences.

17 May 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I love hearing that Remento is helping both your mom and your daughter-in-law’s grandmother preserve the stories behind your family history.

I’m sorry you didn’t have this chance with your own grandmother. Wishing your family many meaningful discoveries as you continue your genealogical journey,
Charlie

Rated 5 out of 5 stars

Bringing stories to life for the next generation

After purchasing from a competitor, we were told about Remento and decided to gift this to both grandparents for Christmas. Other brands only allow the storyteller to type their responses, something my father in law found tedious so therefore, as time went on his stories got shorter and shorter, often missing out on all the fun details that made them so special. My favorite thing about Remento is that it not only captures loved ones stories in a book, but also captures their voice and face - something irreplaceable. There is something very special about hearing your loved ones voice as they share a favorite memory. Its even more special to see the smile on their face. My dad is not very technology savvy and even he has admitted that the platform is so easy to use. There is no greater gift then knowing that our son will be able to carry these stories with him even after his grandparents are gone - thank you, Remento.

14 June 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt easier for your grandparents, especially after your father-in-law found typing his stories tedious. The fun details are so often what make a memory come alive.

It means a lot to know your son will be able to return to his grandparents’ stories, voices, and presence for years to come. Wishing your family many more memories that bring generations closer,
Charlie

Rated 5 out of 5 stars

Great product great service and…

Great product great service and invaluable to our family

15 June 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt valuable to your family and that our team has been helpful along the way. That means a great deal to all of us.

Charlie

Rated 5 out of 5 stars

What a n amazing gift!

What a blessing to be able to capture these stories!!

14 June 2026
Unprompted review
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Reply from Remento

Thank you so much. I’m really glad Remento feels like such an amazing gift. Capturing these stories while they can be shared is a blessing, and I’m grateful we could be part of that for your family.

Charlie

Rated 5 out of 5 stars

It was fun and EASY

It was fun, like a walk down memory lane, special things/events that happened that get lost in time saved for family history! Was VERY easy to do & took only a few minutes. Thank you for sharing such a great heartfelt idea!

1 January 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento felt fun, easy, and like a walk down memory lane. Those little moments and special events can be so easy to lose with time, and it means a lot to know your family is preserving them now.

Wishing you many more heartfelt memories to save and share,
Charlie

Rated 5 out of 5 stars

We love our Remento Book

We love our Remento Book and experience. It was easy to record stores, the edits were wonderful, the book was absolutely beautiful with great photos. Everyone who sees the book loves it. My husband is going to be 83 this year and I have been considering ordering some for his sons. Thank you for a great experience /Remento. Barbara and Kent

30 November 2025
Unprompted review
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Reply from Remento

Barbara and Kent, thank you so much for sharing this. I’m thrilled to hear that you love your Remento book and that the whole experience felt easy, from recording stories to seeing the edited stories, photos, and final book come together so beautifully.

It means a lot that everyone who sees it loves it, and I hope it becomes an especially meaningful gift for your husband’s sons as he turns 83 this year.

Charlie

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