ReduceMyExcess Reviews 

3,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and straightforward process, making it simple and quick to obtain cover. Many people appreciate the excellent value for money, finding the premiums significantly cheaper than car rental companies' offerings. The website is frequently highlighted for being easy to navigate, slick, and well-organized, contributing to a smooth purchasing experience. Reviewers also commend the great service, noting prompt payouts and the peace of mind provided. However, some customers also noted that premiums had increased significantly compared to previous years or were higher for specific age demographics.

What people talk about most

User experience

People report positive experiences with the user experience, often describing it as easy to understand,... See more

Price

Consumers are highly satisfied with the competitive pricing, often finding it significantly cheaper than... See more

Website

Customers consistently note positive experiences with the website, frequently describing it as easy to... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting that the service is very... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had hire car excess insurance cover with Reduce My Excess for several years. Way cheaper than buying cover directly from the car hire companies. For the first time, I also had to make a claim r... See more

Company replied

Rated 5 out of 5 stars

Great communication, very fast turnaround, super helpful, great price and when making a claim; the process/form is easy to use and submit. Extremely grateful to this company for the pleasant and stres... See more

Company replied

Rated 5 out of 5 stars

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more

Company replied

Rated 5 out of 5 stars

I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(3,065)

1,918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

good prices

good prices. Easy to add wife. difficult to get through to agent

22 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Ahvan,

Thank you for your review.

We’re glad you found good value and that adding your wife to the policy was easy to do. We’re sorry to hear you had trouble contacting us, and we understand how frustrating that can be.

Kind regards,

Anna

Rated 5 out of 5 stars

Reduce My Excess cover

Completing this form was simple and quick. We hired a car for a single trip and the cost of this insurance was very competitive. It also gave us piece of mind whilst driving.

19 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Denise,

Thank you for your review.

We’re really pleased to hear you found the process simple and quick to complete, and that the cover offered great value for your trip. It’s great to know it gave you peace of mind while driving.

Kind regards,

Anna

Rated 5 out of 5 stars

Quick easy process at short notice just…

Quick easy process at short notice just before a test drive where the excess was £2500.
Good peace of mind to take out one day cover for circa £10.

24 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Chris,

Thank you for your review.

We’re really pleased to hear you were able to arrange cover quickly at short notice and that it provided valuable peace of mind, especially with a higher excess amount.

Kind regards,

Anna

Rated 5 out of 5 stars

I have use this company everytime I…

I have use this company everytime I rent a car over past 5-6 years. Easy to use and were brilliant when I did make a claim.

22 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Charles,

It’s fantastic to hear you’ve been with us for several years and that both the ease of use and your claim experience have been positive. Providing dependable cover and support is exactly what we aim for. Thank you for review.

Kind regards,

Anna

Rated 5 out of 5 stars

Very efficient

Very efficient. All good

21 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jackie,

We're glad to hear you found ReduceMyExcess efficient. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mr Pogue,

We appreciate your positive feedback and our glad you had a smooth process with ReduceMyExcess.

Kind regards,

Anna

Rated 5 out of 5 stars

Quick easy and competitive

Quick easy and competitive

21 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jamie,

We're so glad you found ReduceMyExcess quick, easy, and competitive. Thank you for your review!

Kind regards,

Anna

Rated 5 out of 5 stars

Always priced really well and the…

Always priced really well and the website is easy to use. A brilliant way to cover expensive excess charges abroad.

27 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Angela,

We're so glad you found our pricing good and the ReduceMyExcess website easy to use. We appreciate your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Clear instructions easy to use no…

Clear instructions easy to use no issues booking, good selection

14 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to hear you found our instructions clear, easy to use, and enjoyed the selection. We appreciate your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange. Reasonably priced.

21 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Nick,

We're glad you found it easy to arrange your car hire excess insurance with ReduceMyExcess, and that your policy was reasonably priced. We appreciate your feedback!

Kind regards,

Anna
Anna

Rated 5 out of 5 stars

fast service and easy to take out…

fast service and easy to take out policy and a lot cheaper than car hire company

19 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're glad you found ReduceMyExcess fast and easy, and that our policy was more affordable that the waivers offered by the car hire company. Thank you for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Good price but it's not until you make…

Good price but it's not until you make a claim that you find out how good a company is. So I hope I never have to make that judgement.

22 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi David,

Good value is exactly what we aim for. We also know that peace of mind comes from knowing the cover will perform if needed, and we work hard to deliver a simple and reliable claims experience.

Kind regards,

Anna

Rated 5 out of 5 stars

Review.

Your emails are clear and the certificate easy to download or print off.
Whenever I've spoken to you by phone this has also been easy and helpful.

20 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Tony,

We’re really pleased to hear you found our emails clear and the documents easy to access. It’s also great to know our team has been helpful and easy to deal with when you’ve been in touch. Thank you for your review!

Kind regards,

Anna

Rated 5 out of 5 stars

Quick and easy

Quick and easy

20 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Gareth,

We're happy to hear you found ReduceMyExcess quick and easy to use!

Kind regards,

Anna

Rated 5 out of 5 stars

First time using this site

First time using this site. It was very easy to use. The price was excellent too.

22 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Peter,

We're so glad you found our website easy to use and appreciated the excellent price. Thank you for your kind feedback!

Kind regards,

Anna

Rated 1 out of 5 stars

A joke

Renewal email went to spam, so the policy auto renewed without me knowing.
They will not let you cancel over the phone, you have to fill in an online form. After that they never get back to you and keep your money.

19 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Andrew,

Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy with your experience.

If the renewal invitation filtered into your spam or junk folder, this would be outside of our control, however we do understand your frustration.

We can confirm we received your cancellation request on Friday 19th June. As we are closed over the weekend, we advise that we respond within two working days.

The matter has now been resolved and confirmation has been sent to you via email.

Kind regards,

Chloe

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